We spent the week of May 17-24 at the Grand Plaza,Chianciano Terme, Siena on the Florence, Siena and treasures of Tuscany tour, and had no complaints at all. It was my wife and my first time using a Tour company and being from Canada hooking up with Newmarket was a pleasure. We anticipated having maybe a small glitch or two but worked out perfect from the flight out of Bristol to landing in Pisa via Easyjet and our return to Bristol.
We had a warm welcoming from Nora & Luciano the hotel managers on first arrival and every departure and return from our day trips. They and their staff worked very hard and were very pleasant and polite, just wished we were able to speak more Italian!!! Regarding other negative reviews you may have read, this hotel was perfect, ample hot water any time of the day, towels were changed when asked, the bed very comfortable and fit us being tall, 6 ft plus
The location was perfect walking distance any direction,lots of stores and restaurants around. The food was plentiful, hot and a good variety, a couple of options every meal for those that are of the picky sort. Suggest on a free day take a city bus into Montepulciano, a medieval renaissance hill town about 20-25 minutes away, with lots of shops, sites and places to eat.
All in all the hotel was well worth the value, disregard any negative reviews you may have read, go experience it for yourself and you won't be disappointed. Except for a couple of complainers in our group everyone was friendly and we met many amazing people to tour with. Our tour guides were awesome as we had a group split into two coaches. Daniella and Imma were very knowledgeable, polite, funny and great guides, they really do work hard and don't seem to get the thanks they deserve!!
This hotel will fit all you need for the value and location and the meals, no worries unless you are the picky type that would complain about anything while on holidays, one suggestion , if you are that type stay home so you don't put a damper on everyone else's vacation!!!,over heard someone complain about the balcony being to small, pointer they are Juliette style and very narrow, to me on the go every day touring and getting back late and tired was never any time to really use it but you can always go on the roof top and sit around the pool with lots of room. Grand Plaza Hotel and Newmarket made a wonderful vacation for us and it should for you too!
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