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“Pretentious, small rooms, bad maintenance, mediocre breakfast”

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Grand Hotel Admiral Palace
Ranked #10 of 87 Hotels in Chianciano Terme
Mil Anus
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Pretentious, small rooms, bad maintenance, mediocre breakfast”
Reviewed 20 May 2013

I stayed for one night in mid May at (Grand) Hotel Admiral Palace in Chianciano, and got a discounted room at € 79 on not on the hotel web site, incl. breakfast. It looks the best hotel in town, so the deal.

Maybe because the rate was discounted (or maybe not) I was given a small room facing the back of the hotel, towards the hill and nearby houses on the 2nd floor, just above a terrace where air conditioning was stationed, and a big pipes covered most of the already bad view from the window.

It was cool and rainy outside, but the air conditioning was off and I could not make it work. Inside it was quite hot, and had to keep the window open at least for some time to cool the room down a bit (keeping the window open during the night was out of the question, due to the noise outside).

The room was quite small, and the bed cover was extremely worn for a 5 stars hotel. The bathroom displayed a tylette shower, quite small for one person, but most of the sprinklers were out of order, so the pressure of water from those working was too high and very uncomfortable. A sign of really bad maintenance.

Overall the room appeared to be clean, a part from a few left over hairs clearly standing over a white chair.

Breakfast was really simple: there was a good selection of freshly baked cakes and croissant, a few sample of fruits, yoghurt, toasts, but just some poor quality ham & cheese, scrambled eggs and bacon. The overall selection was just mediocre, and not to the level of the average 5 star international traveler. Coffee (as well as cappuccino, latte macchiato and a few other choices) was self-serve from an automatic coffee machine, and it was not as good as anything you can have from an average Italian bar.

Wifi was of of good quality all over the hotel and free. A small LCD TV offered just a few foreign channels, one each in English, French, German, and all the main Italian channels, maybe not enough for international travellers, as there were many staying there.

Bathrobe and slippers were available on the bed upon arrival, but a very big sign over them was implying that there would be a surcharge when using this kit. This was quite surprising and disturbing in a 5 star hotel, so I gladly discarded it. Overall the impression was of a cheap breakfast, badly maintained place and not really 5 stars. I believe there may be better rooms with a view offered to some other travellers.

  • Stayed May 2013, travelled on business
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2 Thank Padanius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Scotland
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 September 2012

Stayed here for a week in September.
Room was very clean and a good size.
Food was fine not the best but I've had much worse
elsewhere.
The young waiting staff were very friendly and pleasant.
Did not use the spa so can not comment on it.
The hotel overall was very nice and clean.

  • Stayed September 2012, travelled solo
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Helpful?
Thank Allyj66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malibu, California
Level Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 25 July 2012

First, 25 years ago the town of Chianciano Terme was a bustling city but since the healing waters have all but disappeared the town and its hotels seem to have withered away. The "Grand" Hotel Admiral Palace is a basic tour bus hotel. During our short stay 3 different tour buses came and went with overnight guests. The hotel was completely full so we stayed in a handicap room. Fine for us, but anyone with a disability would have had problems. The shower enclosure door was broken and the bathroom rubbish can lid wouldn't open so we ended up throwing our tissues on the floor! The bed was comfortable but the bedspread so worn that it made the room feel even shabbier.
We arrived in the evening and decided to eat in the hotel for dinner. The food was basic at best, as was the breakfast buffet. We took a quick look at the spa and found it to be only average too. Checkout was a nightmare! Only one person on duty with a line of 12-15 people waiting to depart.
Chianciano Terme was our base and when we travel we like to arrive back after a long day of sightseeing to comfort. It was our first visit to Grand Hotel Admiral Palace, and last. There are just too many other gorgeous towns to stay nearby that are full of life and have quality accommodations.

  • Stayed July 2012, travelled as a couple
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Helpful?
Thank theWanderingPetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2012

We stayed there for a night in May, we booked a last minute package which allowed us to have lots of extra privileges included: such as the wellness centre, the roofed garage, a suite with jacuzzi.

The food wasn't great, not bad, but just nothing special really. However, the wellness centre was very relaxing, small and cosy but somehow friendly. The staff was courteous though not overtly friendly either.

All in all a good hotel, nothing bad to say about it, and the room was probably the high point: modern and luxurious.

  • Stayed May 2012, travelled as a couple
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Helpful?
1 Thank Jammy2a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 September 2011

I stayed 3 nights in this hotel and we tried to be there as less as possible.
The service was very poor, especially the reception staff was very unfriendly, slow and incompetent.
There is not a real restaurant; the "cantine" serves very bad food and is not at all 4 star.
All in all, I would not recommend this hotel to anyone.

  • Stayed September 2011, travelled as a couple
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Helpful?
6 Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opole
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 December 2010

We spent 7 days there. Fortunately, not much of this time, in the hotel. The service was very poor: the receptionists were incompetent, both, the room and the dining room weren't very clean and I've never seen, or never smelled such stinky lifts!!! But the worst thing was that we were robbed!! Someone, probably the cleaners, stole money from our room while we went downstairs for breakfast!!! And, what is more, the manager of the hotel was completely uninterested in sorting out the problem. He simply ignored our claims... However, Tuscany is so beautiful that it fully made up for the poor accomodation.

  • Stayed July 2010, travelled as a couple
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Helpful?
3 Thank aniaOpole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northampton
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2010

we have just stayed at this hotel for 4 nights and i must say that i have never experienced such bad manners and ignorance from senior management ever.we had a total loss of water in our room and we were told to use the toilets in reception should we need to even during the night.after a very heated argument with our rep also involved we finally obtained a change of room albeit like all the other rooms withno air conditioning during very hot weather. There was a party of 41in our group , all participating in dinner which disgustingly was a comedy of errors with amajor proportion of the food being returned to the kitchen,good ingredients terrible cooking. never ever again.

  • Stayed June 2010
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Helpful?
3 Thank bowlerNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Admiral Palace

Property: Grand Hotel Admiral Palace
Address: Viale Umbria 2, 53042 Chianciano Terme, Italy
Region: Italy > Tuscany > Province of Siena > Chianciano Terme
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Chianciano Terme
#3 Spa Hotel in Chianciano Terme
#9 Family Hotel in Chianciano Terme
#11 Romantic Hotel in Chianciano Terme
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Hotel Admiral Palace 4*
Number of rooms: 111
Reservation Options:
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Also Known As:
Grand Hotel Chianciano Terme

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