This is a tale of note about Hotel Bellevue in Cortina D’Ampezzo Italy. Beautiful ski area town and great place to stop while on driving tour of northern Italy. Pulled into Bellevue after drive from Salzburg. Town was very busy with festival. Several streets shut down to traffic with a bazaar of booths and music and food and beer. Great day to arrive. Unfortunately, the street to the parking garage was not accessible by car. The front desk staff lead us down an alternate drive, not owned by hotel, to get to the rear of hotel to park in garage. The driveway was steep and tight. We ended up scraping against a curb and ruined tire and wheel. Fortunately, we had good insurance. The problem is that hotel mgmt did not take responsibility for leading us down this steep/narrow drive. We spent the whole next day dealing with ins and rental company. It ruined our stay in this beautiful town. The Mgr would only offer to comp a bottle of wine if we were having dinner in the restaurant. He said a little wine would help forget the incident.
I've been in the food and beverage mgmt, including hotel mgmt, for years. This is not how to handle an incident of this magnitude.
I can’t say this loud enough… DON’T STAY HERE!!
PS - rooms/furniture old and tired. Only area good was restaurant.More
- Free Wifi
- Free Parking