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“Very nice but a little over priced”

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Cristallo, a Luxury Collection Resort & Spa
Ranked #1 of 50 Hotels in Cortina d'Ampezzo
Certificate of Excellence
Reviewed 10 June 2013

Stayed here in February stunning location and setting , a beautiful hotel with lovely service, lovely views, the afternoon tea is a delight just to see, let alone eat! The spa area and pool looked very relaxing and a large gym with up to date equipment too.

However, I must agree with previous reviews. We felt the 'extras were way over priced.No equipment for tea in your room so must go to bar for tea/coffee - from memory about 7 euros. 12 eur for very average tasting glass of wine. 16.50 eur to iron a top for me (declined of course). No irons available to the rooms. The gym was advertised at 45 eur a visit. Thankfully nobody seemed to be insisting on taking a room number. Mini tube of pringles from the mini bar - 8 eur thanks very much! And so on and so on.

The hotel is not cheap to stay, but the management would do well do remember that the people who can afford to stay there aren't stupid either, and still recognise value.

Overall, I would rather stay somewhere not quite as nice overall but be able to relax, not anticipating a huge bill at the end of the stay.

  • Stayed: February 2013, travelled with family
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4  Thank boro86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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121 - 127 of 437 reviews

Reviewed 8 April 2013

Cristallo is the perfect place for a ski vacation in Cortina.
The service is really very good namely Concierge, restaurant staff and drivers.
The food is great and the ambience makes you "at home"
In fact it is expensive but ... the quality is really high
Congratulations

  • Stayed: March 2013, travelled as a couple
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Thank Luis_Lisboa_Portugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2013

The Cristallo Hotel in Cortina is one of the most amazing hotels I have ever experienced. The service is absolutely superb, the waiters in the restaurant makes you feel part of their family and takes so good care of you and the concierge and reception are all incredible. I ordered an adapter to my room and within 10 seconds it was delivered. This is a hotel that truly knows how to take care of its guests and it is a place I highly recommend.

  • Stayed: February 2013, travelled as a couple
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Thank JohnssonStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2013

We do not normally write reviews but this hotel deserves our unreserved praise for making our ski vacation a great experience. We congratulate the owner and management for having chosen such a friendly and helpful staff including guest relations, concierge service, shuttle drivers Vanni and Thomas and the lovely Verandah staff. Rooms, spa and food in the Verandah is excellent. Cortina is not the best location for experienced skiirs as the ski area is rather small and not well connected. The Cristallo made all the difference for my wife and me and our two daughters.
The family Thorup from Copenhagen would happily return in the summer time as the natural parks look attractive for walking and hiking. Thank you Cristallo !

Stayed: January 2013, travelled with family
Thank thorup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded 12 February 2013

Family Thorup, THANK YOU for sharing your experience with other travellers! Come in the summer and you will fall in love with the Natural Beauty surrounding the valley, now Unesco World Natural Heritage. We hope to see you soon!

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Reviewed 26 January 2013

Dear Mr Borgonova
We must compliment you personally on running a great hotel with the right balance of service and friendliness without being intrusive, Great bar and food service /quality generally.Each individual staff member has contributed to a great experience for us for my husbands birthday and we are very grateful.please pass on our thanks to your carefully chosen staff. Particular thanks to Gianni at the concierge, Vanni and Thomas who shuttled us frequently and to all the Verandah staff particularly Gabriel
We hope to return.

  • Stayed: January 2013, travelled with family
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Thank anita b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded 12 February 2013

Dear Anita b, on behalf of Mr. Borgonovo and the entire team, I thank you for you comments and will share your remarks with the staff. We are happy you appreciated our friendly, flexible and courteous service, without being intrusive. We hope to welcome you again soon.

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Reviewed 24 January 2013

My family and I enjoyed a week in this hotel. Service was the best I've seen, and the food here is not to be missed.
The town center is a 10-minute walk, and there's shuttle service to town untill 10:00PM,
Internet service is available for free, but could be improved.
The main restaurant here in my view is better than the Michlen-starred Tivoli. The staff will go out of their way to please.

  • Stayed: January 2013, travelled with family
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Thank Maan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded 12 February 2013

Maan A, we are very pleased you enjoyed your holiday with us and we hope to see you soon.

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Reviewed 5 January 2013

Was in a trade show in Cortina. Had a great experience Warm stuff great hospitality. Food was great. 10 min walk from the city center. Very pleasend outdoor tabels for lunch. Do not miss this hotel. Will be back soon. There.

Stayed: September 2012
Thank Avi-lu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded 12 February 2013

Avi-lu, thank you for your comments! We will wait for your return.

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Additional Information about Cristallo, a Luxury Collection Resort & Spa

Address: Via Rinaldo Menardi 42, 32043 Cortina d'Ampezzo, Italy
Phone Number:
Region: Italy > Veneto > Province of Belluno > Cortina d'Ampezzo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Cortina d'Ampezzo
#1 Spa Hotel in Cortina d'Ampezzo
#1 Business Hotel in Cortina d'Ampezzo
#1 Family Hotel in Cortina d'Ampezzo
#1 Romantic Hotel in Cortina d'Ampezzo
Price Range: £247 - £1,672 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cristallo, a Luxury Collection Resort & Spa 5*
Number of rooms: 74
Official Description (provided by the hotel):
Situated in the heart of the Dolomites, the historical five-star luxury Cristallo, a Luxury Collection Resort & Spa has accommodated the most famous personalities of the 20th century. The Hotel offers an unforgettable stay, in a luxury and glamour context, providing great attention to details and top quality services. At your disposal the Cristallo Ultimate SPA, for a complete remise en forme. ... more   less 
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Also Known As:
Cristallo Hotel Spa And Golf
Cristallo, a Luxury Collection Resort & Spa Italy/Veneto

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