We recently had a one night stay here, and looked forward to be in a very central well rated hotel. On arrival we were treated with arrogance/indifference by the man at reception. Later we tried to have the air con attended to as it was not working.Fan worked but room did not cool down at all. The young woman who was later on reception was very rude indeed when we asked for someone to try and fix it.Her attitude was abyssmal, and perhaps she should be retrained in order to treat paying guests with at least some respect., The only friendly face that afternoon on the 10th of May, was a younger man who at least smiled at us.The phone didn't work , and we were not given any info on breakfast times etc....any helpful info at all in fact.
Never again would we stay here....beacuse of this experience. However, the room was very clean and the breakfast staff were helpful.
- Official Description (provided by the hotel):
- Located within the enchanting framework of the 14th-century Estense Castle, Hotel Ferrara is one of the most prestigious establishments in the city. Each room features a full HD LED TV with international channels and free Wi-Fi.A public shuttle to and from Marconi Airport is provided. The service runs from 05:00 until 23:00.Rooms have a classic design with wood floors and elegant furnishings. Suites includes a private wellness area. ... more less
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