We have checked in for 5 nights with an intention to spend some time in Forte Dei Marmi. Truth be told this hotel was not our first choice but at this point it was quite difficult to find a place elsewhere. Cut the long story short, it was not given to us to experience the 5 night stay as after the third night we were told literally " you have to check out" as the room we were in has been booked by someone else. Not only the fact but the way the information has been passed on to us was truly shocking. As na option we were shown a tiny, dark room at the ground floor facing a carpark. No good were our arguments that nobody told us this when we checked in for 5 night and clearly they tried to squeeze us between the booked dates. The worst was the fact that there was no one to complain as the owner was sitting next to the receptionist who told us that infamous "you have to checked out" and wait for it...they charged us 10 euro per night more that agreed upon our arival.
Clearly, the customer service is not the priority for the owners of HOTEL PIGALLE.
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- Also Known As:
- Pigalle Hotel Forte Dei Marmi
- Hotel Pigalle Forte Dei Marmi, Italy - Tuscany