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“Stay away! !”
Review of Hotel Marco Polo

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Hotel Marco Polo
Ranked #48 of 49 Hotels in Garda
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Stay away! !”
Reviewed 10 May 2013

Just returned from Garda which is absolutely beautiful but, unfortunately, can't say the same about the hotel marco polo! I stayed there with a group of friends for five nights.

First of all: there is mould in the hotel (in the rooms, balconies, everywhere)!! In some of the rooms you can really smell the mould. The smell was so bad that some of my friends had to change rooms. In one room there was a black mould stain size of a hand!
Many of us were sneezing and had a runny nose when spending time in the hotel. Luckily none of us had asthma!
New guests were placed in the smelly room the next day!

In our room we noticed a big stain in the ceiling that looked like water had been leaking. We were right: when it started raining the ceiling leaked and our stuff got all wet. We got another room but
the worst thing was that another family was placed in the leaking room the next day!

The corridor ceiling was leaking too and there was a lot of water on the floor. We complained but the receptionist merely shrugged and said "what can we do?".

It was extremely damp and chilly in every room I visited. There was no air-condition nor heating. The clothes that got wet did not dry during our stay.
We woke up every morning with a sore throat. Many of us got a cold during our stay.

The hotel needs serious updating! The furnitures are shabby, the jacuzzi in the bathroom (sounds great but is not) doesn't work and was quite disgusting.

The service was poor. It seemed like they couldn't have cared less!
We had halfboard but no one explained to us how the dinner service worked.
The meals for the next evening were pre-ordered at the end of the dinner for the whole table. Because of that we were to sit at the same table of four with the same people every night.
That was a bit problematic as i was travelling with a larger group and we all weren't at dinner the same time every evening.
And it was weird that they did not ask for our dinner order every night and just brought us random meals the next evening. There seemed to be no logic!

The waiters were quite reluctant to take our drink orders (water and coffee/tee, too) at dinner and at breakfast. We got the feeling that we were unwanted even though we were behaving politely.

The food wasn't good which was surprising as we were in italy! The desserts were awful: fruit salad from can and frozen-and-melted panna cotta. We skipped the last two dinners and ate out.

I seriously can't recommend hotel Marco Polo of garda to anyone!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelleeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (7)
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English first
Buda, Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 September 2012

They sell more rooms than they have... When we arrived, they said they had an offer: we could go to a four-star golf hotel of their chain, instead of three-star Marco Polo. We visited the hotel, but it was very far from the coast, and seemed quite miserable. We went back, but they said, they did not have free rooms - so their "offer" proved to be an obligation. But finally we received a room - one dark attic room above the bar-restaurant. Pools are not heated, water was around 17-18°C in the beginning of September. Dinner was a nightmare, long queue, boiled meat, overcooked pasta, re-used leftovers of the breakfast, immensely overloaded and a bit hypocrite waiters. Every guest is a laureated German, receiving "gutentags", some staff even does not speak English.
Why we give it an average rating is its location and the bar-restaurant near the bigger pool: amazing, traditional Italian food made of high quality ingredients, smiling Italian waiters and kitchen staff, beautiful view, reasonable prices. It was a great gastronomic experience!

Room Tip: There were plenty of bungalows with car parks, grills, terraces - they seemed pretty nice. If you ar...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZombiNici G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pontuclun
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2012 via mobile

Good hotel, friendly staff, good views, 2 amazing pools, 3 tennis courts, 1 pizzeria, ok food, small hill but no hill no view! (Everything's on site) The staff automatically assume that your German because the whole population of Germany are in the hotel but they speak decent English. A few bugs in the room, but it's Italy and your not going to find any hotel that doesnt. Good rooms but the beds are a bit hard!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Llew777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2012 via mobile

Very beautiful...
We can recommend the hotel to family, especially with children. We stayed at the hotel for seven nights and had a real good time.
The cleanliness was excellent, the pool area is very nice, the location was perfect, the food was good. Simply... Beautiful!! Thanks all staff.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank susan9012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 25 September 2011

Just got back from lake Garda which is absolutely stunning unfortunately cant say the same about one of the hotels we stayed in. We booked through a travel company to save some pennies which we did but maybe too many on this hotel.i checked trip advisor after we booked(stupid i know) so at least we weren't expecting anything different.... i will attach the photos i took. The hotel was full. We were the only English everyone else was German even the entertainment was all in German, Extremely basic room wise. This hotel has not had an update since it opened in the 60's. The reception staff weren't rude like other reviews i think they are just depressed that they have to work in this hell hole. the bathroom hadn't seen grout or a interior design book in years the tap was completely covered in mould. we did have a balcony with a view of a brick wall which was supposed to be the lake.. we pretty much shared the balcony with everyone else too. There is no privacy in this hotel at all. the walls are paper thin so you can hear people on the toilet in every room you are surrounded by The tiled floor doesn't help either as you can hear people on other levels walking around especially the wooden legged pirate in the room above us.You don't get any sleep either unless you drink about 8 bottles of the local wine. The cleaners bless them started at about 7 every morning. The Germans get up early too so don't even bother with a lie in. I nearly went and slept in the hire car. We attempted breakfast once thats all it took. very basic breakfast that wasnt nice . Dont bother booking anything thru this hotel either as you get no where not even with a taxi!!!.. The room was clean although the cockroaches were in the corridor. the sheets on the bed however had the aroma of damp stale mould.We stayed here only 4 nights which was too much and when we came home drunk as we needed to we accidently opened the wrong door which explains the smell of the sheets and towels. We had opened the door underneath the restaurant, as i was a bit tipsy i thought it was something out of aliens with them hanging from the ceiling we realised this was the wrong door and quickly went back to the room i didnt sleep a wink after that. The next day we snuck back and i took pictures. the ceiling was falling down due to damp and mould exposing all the electrical wiring. the walls were mouldy and damp it stank and there were all the clean towels and bed linen !!! hence the smell on the sheets.. this was all underneath the restaurant.. surely this isnt good for your health. to top it off the owner would turn up everyday in his designer clothes and his porsche !! oh and i got stuck in the old lift for a good 10 minutes which was an experience. The bar stuff were nice i just felt sorry for all the staff. The pool is probably the best thing even then on close inspection its not very safe. I would not take kids here at all. the play ground was something out of Chernobyl... if you touched it it would disintegrate. It did have self catering bungalows which might have been better ...but all round dont stay here if you want your holiday to start on a bad note...

Room Tip: Seriously wouldnt bother until if it does get updated and that room gets fixed...its not worth 3 sta...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Boxy79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Garda hotels

Copenhagen
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 August 2011

We spent 9 nights at this hotel, and having read the reviews our expectations weren't great. Having been there, I'm not impressed and I just don't get why they don't try a little harder to improve the hotel standard and the service from staff. It could be a great place but it is run down. However, it worked out ok - probably because we expected nothing and didn't pay all that much.

Positives:
- Quiet location and great views from the balcony (which is in the bar area)
- Inexpensive
- Two pool areas - one of them really nice and big
- Spacious family room
- Beds ok and nice soft pillows
- good cleaning every day

Negatives:
- Poor service from reception staff - they couldn't care less about guests and would rather sit in the office and talk rather than attend to guests needs.
- Restaurant: You had to sit at the same table every day and the room is ugly. The breakfast is awful and limited - coffee doesn't taste like coffee. Dinner was a 4 meal thing, and ok for the first two courses, and then just forget about the rest. Poor quality. We had dinner there 4 times and had to skip it after that to go to Garda where we could eat better and sit outside and enjoy the view and the atmosphere.
- Rooms are ok for size, but there was no view as it was blocked by buildings and trees. They are very basic and in need of renovation and in the bathroom there was no shower curtain, the towels were paper thin and the lights didn't work properly.
- The view: As mentioned the view is great .... where you can see the lake. But there are so many trees and bushes that block the view. It would be panoramic if the would cut them down... or just some of them.
- No free wi-fi and only access in the reception area

Room Tip: The rooms below the bar area will get the noise from above
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank TSV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brechin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2010

Reception and bar staff gave very poor service, when asked on anything, ie. the services in hotel, food, bus service, shuttle bus, trips, etc. met with complete negativity, one example, "how do we get a bus," staff answer, "I dont know i never use the bus I have a car"!!! " is there a shuttle bus", " Its being repaired". After selecting our lunch from the menu card we were told "the chef isn't in today".
The day before leaving, checked with reception at what time we had to check out of room, we were told 10am, our flight was at 9pm, so asked if we could stay in room or did they have a courtsey room to leave cases in the day and shower before leaving, We were told no there isn't, no alternative offer was made, no apologie, I asked if we could just shower somewhere their reply was, "you can use the shower outside by the pool". We had to leave our cases in the reception foyer an unsupervised area.

On arrival entered our basic, not very clean room to encounter a cockroach. Thought this was a one off since the balcony windows were open but after encountering many more during our stay we were horrified and did not sleep to well. Unfortunatly we were at the end of the corrider were staff seemed to occupy the remaining rooms, there was a grubby settee just across from us where they congregated at the end of the day , chatted laughed and smoked which all permiated into our room, not helping our sleep problem.
The breakfast staff were very attentive and brekfast quite good.

The hotel is on a hill and although we didnt mind the climb, we felt the road should have been lit at night as it was badly potholed and a bit dangerous in the dark .
The scenery from the hotel was beautiful , not all rooms shared this view though, ours looked out upon buildings which blocked the lake view behind it. Also we had the problem of being situated under the dinning room and could hear chairs being scraped across the floor, early morning, late evening. The shower did not have a curtain so once one person had showered the floor became very wet and slippy. All in all we were totally disappointed with this dirty hotel and would not recommend to anyone let alone our friends.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peggysc0tland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Marco Polo

Property: Hotel Marco Polo
Address: Via Dei Cipressi 8 | Loc. Como, 37016 Garda, Italy
Region: Italy > Veneto > Province of Verona > Garda
Amenities:
Bar / Lounge Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #48 of 49 Hotels in Garda
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Marco Polo 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Marco Polo Hotel Garda
Hotel Marco Polo Garda, Lake Garda, Italy

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