Just returned from Garda which is absolutely beautiful but, unfortunately, can't say the same about the hotel marco polo! I stayed there with a group of friends for five nights.
First of all: there is mould in the hotel (in the rooms, balconies, everywhere)!! In some of the rooms you can really smell the mould. The smell was so bad that some of my friends had to change rooms. In one room there was a black mould stain size of a hand!
Many of us were sneezing and had a runny nose when spending time in the hotel. Luckily none of us had asthma!
New guests were placed in the smelly room the next day!
In our room we noticed a big stain in the ceiling that looked like water had been leaking. We were right: when it started raining the ceiling leaked and our stuff got all wet. We got another room but
the worst thing was that another family was placed in the leaking room the next day!
The corridor ceiling was leaking too and there was a lot of water on the floor. We complained but the receptionist merely shrugged and said "what can we do?".
It was extremely damp and chilly in every room I visited. There was no air-condition nor heating. The clothes that got wet did not dry during our stay.
We woke up every morning with a sore throat. Many of us got a cold during our stay.
The hotel needs serious updating! The furnitures are shabby, the jacuzzi in the bathroom (sounds great but is not) doesn't work and was quite disgusting.
The service was poor. It seemed like they couldn't have cared less!
We had halfboard but no one explained to us how the dinner service worked.
The meals for the next evening were pre-ordered at the end of the dinner for the whole table. Because of that we were to sit at the same table of four with the same people every night.
That was a bit problematic as i was travelling with a larger group and we all weren't at dinner the same time every evening.
And it was weird that they did not ask for our dinner order every night and just brought us random meals the next evening. There seemed to be no logic!
The waiters were quite reluctant to take our drink orders (water and coffee/tee, too) at dinner and at breakfast. We got the feeling that we were unwanted even though we were behaving politely.
The food wasn't good which was surprising as we were in italy! The desserts were awful: fruit salad from can and frozen-and-melted panna cotta. We skipped the last two dinners and ate out.
I seriously can't recommend hotel Marco Polo of garda to anyone!
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- Also Known As:
- Marco Polo Hotel Garda
- Hotel Marco Polo Garda, Lake Garda, Italy