We stayed at the hotel Royal. Granted we got a late deal and allocation on arrival, but when we arrived we got such a shock at the state of this hotel, they say it's 3* no way 1* at the most, the staff very friendly but we were supposed to have either adjoining rooms or adjacent rooms as we were traveling with three children, leading up to the rooms the corridors are in need of major refurbishment curtains hanging of rail, holes in walls lift very dated. When finally got to the rooms They were appalling the cot for my daughter had a big brown mark running down the side the bed settee had stains all over it, there were disgusting sticky marks on the walls, there was dust in the air conditioning vents, the list could go on, when we complained the rep came and looked at room and there response was, I expected alot worse then what you have shown me, I knew then that nothing would be done. As the rooms were too far away from each other we all ended up staying in one room so it was rather cramped to say the least 5 of us in total. The rep said that she would get the room thoroughly cleaned and the sofa steam cleaned this never happened. The food well we never ate there we tried breakfast the following morning, I went to get some rice crispies for my son, there was a dead fly in the bowl amongst them we walked straight back out and never returned for food. The staff are very friendly and helpful could not complain about that part. Pool nice but no child's pool. We were told we could use the sister hotels child pool but it was too much to have to transport everything over. The bar closed quite early at night, no entertainment a very very basic hotel. One that we will definitely NOT be returning too
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- Also Known As:
- Palme Royal Hotel
- Hotel Royal Garda, Lake Garda, Italy
- Palme Royal Garda