This is the first time I have left a review on Trip Adviser. My husband and I are well travelled - both business and pleasure and write travel reports for various outfits from time to time. We have stayed in all sorts of accommodation in many countries – from camping to self catering villas, apartments and hotels - from 2* - 5* The star rating differs from country to country. Everybody has their own opinion and travellers can have different experiences at the same hotel as accommodation at most hotels differs within each category. We are very honest and tell it as it is! Our pet hates are overpricing, bad food, misleading brochures and almost the worst - bad service. We stayed here end of June/beg July. Couple of negatives about the Savoy Palace, but some of the positives are second to none and deserve a serious mention. I would like to have given this hotel 4.5 stars! Some of my points are not really meant as criticism but more a suggestions as to how things could be improved.
This hotel is very peaceful and relaxing and set in a beautiful spot on Lake Garda. Not a place for those who want a whizzy night life with lots of night clubs etc. On saying that, there were a couple of concerts in the square and other individual artists playing/singing near the hotel – all wonderful. Some lovely restaurants - particularly at the Hotel Diana - best value. I thoroughly researched this hotel before booking and the photos on various websites were promising. Two concerns I had from reviews - uncomfortable beds and being allocated a room at the back of the hotel. We didn’t want to spend our hard earned money on a room at the back of the hotel on a main road!!! I email the hotel beforehand to establish what room we were being allocated and HUGE thank you to Sigrid for her help. So, you can always ask! We received a warm welcome on arrival and shown to our room. On hindsight, aircon, panel on wall with door indications etc should really have been explained at that time as a matter of course. The room was lovely with a small balcony on the 5th floor overlooking the lake. Aircon slightly noisy. Great housekeeping and evening turn down service with replacement towels if needed much appreciated. The girls looking after the rooms worked so hard and could have done with some help. Beds were firm but most hotels don’t offer different types of beds and these were OK – statistics show that the majority of people ask for firm mattresses. I have a bad back so placed the blankets in the wardrobe under the sheet and that solved the problem. The pillows were awful but I always bring my own!! Again, most hotels don’t have feather because of allergies. Large bathroom (sink unnecessarily big) – shower bit dodgy! It was a hand held thing that was positioned 1/3 way down bath on side and the hose only just reached up to the hook. Slightly got in the way of trying to stand underneath the shower head..... but plenty of hot water and not the usual sudden onslaught of cold if other people are having showers at the same time! There was a lack of storage in this particular room – especially if you are there for 2 weeks. Wardrobe with shelf, some hanging space and 3 small drawers. Bedside table with one drawer. I used my hand luggage as extra ‘drawer’ placed on luggage rack. I know other rooms in the same category had a great deal more storage. But, it was a lovely room. Requested kettle - many thanks for that. Asked for iron - answer no! First time in 25yrs not been available. Ironing service expensive and two big creases down front and back of shirt - very odd. Went and bought cheap travel iron. Lovely terrace adjoining hotel with fantastic views –apartments below absolutely HIDEOUS!! Felt like taking a paintbrush to them. Awful brown colour and not in keeping with the rest of the beautiful hotel.. A blot on the landscape. Unfortunately this building was beside the pool. Beautiful pool – tad small when hotel full. Mostly ‘over 21s’ at the hotel but some youngsters made it impossible for anybody else to swim. Twice I was dive bombed!! I’m afraid the one thing that would almost stop me going back to this hotel is the sunbeds. Too close together..... only a few parasols which you couldn’t really move as no room and the sunbeds were the most uncomfortable I have ever encountered. Expensive looking. You could only have them flat or at a slight angle. Just about everybody had a problem as they couldn’t work out how to fix them so you could sit up and read – well, you can’t!! I ended up bringing down a pillow! On two occasions we didn’t go to the pool as the only available sunbeds weren’t together (3 free) and no parasols. Also, another pain in the wotsits was the usual lot who saved the sunbeds early on ......... 4* hotels should do something about this.....especially if they don't appear till late morning.
The food – well, amazing! Not one bad meal. We are very fussy.... We were on B+B basis but ate at the hotel a few times. It was expensive. We had a ‘special rate’ and it was just under Euros 30 per person for dinner. It was superb and the service second to none. Those guys/girls in the restaurant work so hard – they were there first thing to very late at night – always a smiling face and incredibly helpful. They had their work cut out some of the time. Breakfast was perfect – amazing choice and something for everybody. Best cooked breakfast – crispy bacon and scrambled egg excellent. I have read the reviews from those with tour group. My guess is they had some sort of ‘all in’ deal so there wouldn’t be a choice and unfortunately there wasn’t the room for everybody to sit outside. It’s the tour company’s fault, NOT the hotel if this is the case. However, I can’t understand the complaints about the food – we ate the same breakfast (note: some of that group piled their plates with SO much food ..... no wonder they ran out, but replaced by staff within minutes) and I note on some occasions we chose the same food as they were being served from the menu and it was perfect. Please, if any of you are reading this, take it up with your tour company and not the hotel because it’s just untrue to say the food and service wasn’t good.
Now the service (don’t worry am almost finished this saga!) – I can honestly say it was up there with some the best we have ever come across. Bar by the pool...... never had a problem. The guys came round about twice an hour for drink orders (most of the time no orders placed) and if you wanted a drink at other times you could go into the restaurant and find somebody. (note; phone by pool should be pointed out to guests – we didn’t know there was one!) One English couple with their daughter (early 20’s?) made the staff’s life a misery – arrogant, demanding, rude, removing papers from lounge and leaving by poolside etc. They even had the nerve to remove our stuff from sunbed and dump it elsewhere whilst we went to get an ice cream. Am putting this in writing because I’m pretty sure they have left a review and were unfair to lie about the service!
The girls on reception were lovely. Tip: remember to get your towel ‘card’ back when returning towels. I forgot on one occasion and was told rather aggressively when trying to get more towels ‘it was noted on our file and we would have to pay for the towels if we couldn’t find it’. I know people do go off with the towels but that was over the top – they were welcome to come and search our room!! Nevertheless it was OK in the end and they did eventually believe us.
Bartender Daniele deserves a special mention. He came on duty about 3pm I think and worked his socks off – he seemed to be looking after the bar, lounge and terrace all by himself. There were times when I wanted to give him some help. Everything from a cocktail to a cup of tea was beautifully presented with great speed, politeness and cheerfulness. A real treasure. Thank you Daniele for looking after us so well – we enjoyed our evenings in the lounge..... as our bar bill proved!
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- Also Known As:
- Savoy Palace Hotel
- Savoy Palace Gardone Riviera
- Hotel Savoy Palace Lake Garda/Gardone Riviera, Italy