We stayed here for three nights at the beginning of September. It's quite obvious from the first moment that this hotel is frequented by retired Brits, reminiscing the Britishness of an Era gone by.
A very grand and imposing building. We stayed in room 306 which had an enormous terrace, with two sun beds, parasol, and table and chairs. An absolutely smashing room, huge and tastefully furnished in Italian Villa style. We also had tea and coffee making facilities (a blessing).
A not so welcoming check-in as we waited while the receptionist chatted to someone else. We waited in the lobby while our room was prepared, but no service was available to order drinks etc. I had to go to the Reception to enquire about service at the Lobby Bar. Eventually we were served coffee.
We had dinner in the Restaurant, which was quite empty, but for a few tables with mostly elderly British guests. At first we thought we were in the wrong place. Dinner was conveyor belt food! Although my choice was not available, I was offered an alternative, but it later dawned, that the 'sides' were not included in the alternative meat dish. I discussed with the waiter that such information should be shared with the customer and not just randomly added to one's bill. Food, was 'thrown' on a plate, unloved and I do have a more civilised vision of a veal steak and not that of one which is splashed on top of gluey mashed potatoes. The side dish of zucchini, was overcooked and tasteless. Naturally, I pointed these out to the Maitre 'D, who was arrogant and persistent in his manner. I complaint to the General Manager with whom I had a meeting in respect of the quality of the food and service.
The General Manager was very apologetic and understood my reasoning. He invited us to Lunch or dinner in the same Restaurant, with the promise of exceptional food! Unfortunately we did not have the time as were exploring Lake Garde. However, we did have coffee together on the day of our departure. Paying my bill I noticed that despite my complaint of having to pay for the side orders, these were very much itemised. Although only a lousy €2.00, it's the principle that counts: Inform the client if the alternative costs extra.
Breakfast: mediocre and again, food is placed in a rather uninviting manner. Bread rolls were stale. Bacon and eggs are not refilled. And if you ask for more, you're insulting the waiting staff. Although early September, all the doors leading to the Patio were closed, no tables are set where one could enjoy the beautiful view over the Lake.
Having complaint about the food and service the night before, the waiting staff at breakfast did not even acknowledge our appearance at breakfast. We waited quite some time for one of them to react on our needs and that with a terribly grumpy face. How in heaven's name is this "hospitality"?
My meeting with the General Manager was very positive and he promised us exceptional service and food should I stay again next year. How can I refuse?
The Spa area was very clean and pleasant. Just annoyed by British guests who did not shower before or after the Sauna. I even reminded them that swimsuits are not allowed in the Sauna and also to please shower before and after. No avail! and so unhygienic. There's Spa Etiquette which one has to follow on the continent. to shower before and after the Sauna, is common practice everywhere.
We were further annoyed at a wedding party taking place in the Lobby. It was impossible to have a quite drink while Karaoke is intrusively imposed on one! Wedding celebrations should be held separately and not in the Lobby.
The Hotel has only 6 parking bays, which are free of charge. The remainder of the Parking spaces belongs to the Council and costs €1.00 the hour. Free WI-FI which only functions downstairs in the Lobby. The hotel's own PC was broken and awaiting repairs.
A very helpful and polite Matteo helped with the luggage at our arrival and departure.
We are rather curious about next year's visit.
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- Also Known As:
- Savoy Palace Hotel
- Savoy Palace Gardone Riviera
- Hotel Savoy Palace Lake Garda/Gardone Riviera, Italy