This was by far the worst hotel we have ever stayed at. Usually I would never write a review (never have) but we wanted to warn people about this hotel...despite several good reviews we read about it. The owners (husband and wife) are extremely cold and curt...not on the phone when you are booking but after you have checked in they don't seem to care at all. To start the room was horrible. The furniture was all press board that was chipped and the TV was microscopic (about 8 inchesd across - i could not beleive it). At the entrance there were 2 large fuse boxes that seemd to control the entire floor (as if it was a furnace room that they converted...and they called this their next best room to a suite) The shower was so small and the doors were cheap and broken and did not stay on the track. We were so dissapointed we sat on the bed for a second to concider leaving but it was late in the day and we were both really tired. I noticed the pillow was bumpy and I took a look inside. I was
disgusted to find yellow stains all over what looked like a very old and dirty pillow from a sofa. That was it...we called to complain and
told them we would like to leave. They said they would charge us 50 Euro anyway. Since the room was 80 and we were very tired we decided to stay but asked them to please exchange the pillow for a newer one and we left to go out for dinner. When we got back we were stunned to see that all they did was put an additional cover on the pillow. I
have never in my life been treated like this in a hotel and trust me we are not fussy and remained very calm and polite with each encounter...BE WARNED if you want to go to Levico Terme try another hotel there are many there.
- Official Description (provided by the hotel):
- Here you will enjoy the charm of a Hotel built in 1892 and located next to the health spa, a hair's breadth away from the centre of the town and 800 metres away from the lake. You will rediscover the pleasure of being pampered in your rooms equipped with air conditioning, mini-bar, telephone, modem plug, hot spot ADSL, satellite TV, sky TV, hair dryer and safe. Lounge, conference and restaurant rooms have a fin de siecle setting and are fully air-conditioned. You will enjoy a drink, an ice cream, a typical dessert or taste some amazing Trentino grappa in our bar while relaxing in the garden under an old grape pergola. You will like to discover the appetizing gastronomic proposals in our restaurant, which range from classical to modern recipes with an eye to Trentino products and flavours and accompanied by a rich selection of wines. Qualified operators will take care of You in the Wellness Centre equipped with fitness club, indoor swimming pool, sauna, kneipp, hydromassage and beauty centre. And finally, we will be glad to organize activities to discover the customs, the culture and the nature in our area. We are waiting for you.. Luca and Anna Libardi ... more less
- Reservation Options:
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- Also Known As:
- Eden Hotel Levico Terme