We choose hotel Cassana for short family ski vacation. In my email conversation with hotel, I got an email that thay can offer a "Junior Suite room". I checked on their web page (http://www.hotelcassana.com/en/js_panorama.php) how does this room looks like. You can check it on a link. After coming to hotel, they put us in a small room, with smell of cigarets, old fashioned, small couch (as third bed) ... and I was shocked. It simply can't compare to room you can see on link (be aware that their web page can change after time ...).
I talked with a women at reception and she offer us to change to room on link with extra charge. This wasn't very good start in hotel. But - after that - the new (family) room was very good, clean, newer fashioned, bigger - almost excellent. They have Wifi (charge!) and TV in rooms. Beds are big enough and without edges, so taller people can sleep good.
Very good was service in eating room with sympathetic women. Hotel has parking area in front of it. It is located very close to new ski lift (200 meters), the bus stops at the hotel...
As I said - after changing room, everything was almost perfect. So - double check the booked room before you go to this hotel. The room we got at arrival, can not be marked with three stars.
Maybe hotel can a little improve their communication via email. They have two emails, and I have some problems, because I wasn't sure if they have got my emails.
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