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“Very good, BUT with bad aftertaste”
4 of 5 bubbles Review of Hotel Cassana

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Hotel Cassana
Ranked #61 of 79 Hotels in Livigno
Certificate of Excellence
Kamnik, Slovenia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very good, BUT with bad aftertaste”
4 of 5 bubbles Reviewed 3 May 2012

We choose hotel Cassana for short family ski vacation. In my email conversation with hotel, I got an email that thay can offer a "Junior Suite room". I checked on their web page (http://www.hotelcassana.com/en/js_panorama.php) how does this room looks like. You can check it on a link. After coming to hotel, they put us in a small room, with smell of cigarets, old fashioned, small couch (as third bed) ... and I was shocked. It simply can't compare to room you can see on link (be aware that their web page can change after time ...).
I talked with a women at reception and she offer us to change to room on link with extra charge. This wasn't very good start in hotel. But - after that - the new (family) room was very good, clean, newer fashioned, bigger - almost excellent. They have Wifi (charge!) and TV in rooms. Beds are big enough and without edges, so taller people can sleep good.
Very good was service in eating room with sympathetic women. Hotel has parking area in front of it. It is located very close to new ski lift (200 meters), the bus stops at the hotel...
As I said - after changing room, everything was almost perfect. So - double check the booked room before you go to this hotel. The room we got at arrival, can not be marked with three stars.
Maybe hotel can a little improve their communication via email. They have two emails, and I have some problems, because I wasn't sure if they have got my emails.

Room Tip: Double check the room ...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iztok G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
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  • English first
  • French first
  • Italian first
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Additional Information about Hotel Cassana

Property: Hotel Cassana
Address: Via Domenion 214, 23030, Livigno, Italy
Region: Italy > Lombardy > Province of Sondrio > Livigno
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #61 of 79 Hotels in Livigno
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Cassana 3.5*
Number of rooms: 24
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