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“Poor visit” 1 of 5 bubbles
Review of Alpen Village Hotel

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Alpen Village Hotel
Ranked #12 of 79 Hotels in Livigno
Certificate of Excellence
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Poor visit”
1 of 5 bubbles Reviewed 2 February 2013 via mobile

Burnt food
Wine wrong
Wine after starter
No response to email
Piccolino better
We complained on night and they were poor then emailed and got no response. Very overrated Italian and complacent
We will never go back and not a patch on other San Csrlos

  • Stayed January 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank JessieIsabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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708 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Swedish first
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English first
Brussels
Level Contributor
90 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 bubbles Reviewed 10 April 2012

The only good thing that it was clean... I would say it's only worth about half the price we actually paid (100 EUR per night). The hotel was obviously built 30 or more years ago and never again restructured and redecorated. Although it is very close to one of the skilifts, it is not one of the main skiing areas (at least in April the snow was too wet and soft to ski down to the hotel), therefore you have to take the bus to go there (and the bus is always crowded), moreover the bus does not run in the evening, so if you want to go for dinner in the city and have no car, you will be forced to take the taxi. The fitness and pool areas are really not worth a visit and breakfast buffet is terrible (completely synthetic coffee and not even a single fresh fruit), I am afraid to imagine the dinner. As for the rooms, they are decent, but, e.g., the safe was broken and the only choice we were given was to leave our valuables at the reception by signing the paper that if something disappears, it's only our responsibility (?!). The hair dryer was hardly blowing any air at all... The staff at the reception was friendly, but their manager quite arrogant, treating his staff as some inferior creatures.

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank a_erre_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 bubbles Reviewed 29 July 2011

We stayed there three years ago...

Location is out of town quite a walk to anywhere really. The bus terminal is however right outside.

Food is terrible. I have stayed in Livigno many times now, and this is not the best in town. See my other reviews if you want to enjoy your holiday more.

There is a Butlins Happy Camper feel to the San Carlo, and the staff are not attentive. We never used the bar when we stayed there. It was always full of kids on games machines.

Enjoy livigno, and when you realise that you need food that won't make you ill. go to Galli's Bar and make your way to the Basement restaurant. It is inexpensive and serves great food. There are also some excellent Pizza restaurants, just look for the queu outside the door near the Co-Op... You may have to wait, but you won't spend a lot, eat well, and wonder how they do it...

  • Stayed August 2010, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Shortvehicle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakow, Poland
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 5 July 2011

We've spent there one week skiing. And i couldn't say any positives about this place...
Claustrophobic room, Stinky bathroom... The whole building needs renovation.
There is only one advatage. You can start skiing directly from hotel, and come back on ski to.
But slopes round there...the best i've ever seen.. wow!!!

  • Stayed March 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Wojtek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 19 May 2011

We stayed at this hotel for a skiing holiday.
The hotel is quit old and needs to be revovated but the rooms are nice and very clean, food was good better than other 3 star hotels that we have stayed in. the location is also very good as you can ski down to the hotel from the Motolino.
The restaurant is not nice with to many tables pushed together and very noisy.
Some of the reception staff are rude and can not answer questions. There was a thin young man who could not tell us when the ski bus started in the morning and the last one in the evening. We asked the exchange rate for dollars and he told us to come back in the afternoon so we had to go to the bank. There was only one well built very nice man who was very helpful but he was only at the reception twice during our stay.
Our main problem with the hotel was the noise outside our room at night, other guests were drinking and shouting in the corridor, we phoned the night manager who did nothing, after 2 nights we asked to speak to the manager, this was impossible, we were told every day he was skiing and we never saw him in the evening, we asked to change our room and the girl at the reception said it was not possible. My husband spoke to the guests himself about the noise and it was better after that but the manager should have done this. We spoke to other guests who had the same problem and were not happy.
We will return to Livigno next year as we enjoyed very much the skiing, at the end of March the snow was still perfect but we will not return to this hotel.

Stayed March 2011, travelled with friends
Helpful?
4 Thank Irina3572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zagreb
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 7 February 2011

We spent 3 days in Hotel and we are sure we are not going to repeat it. We moved to another hotel for last two days of our stay. First hotel receptionist called us and made arrangement for us to have dinner althought we were late for kitchen working hours and we found that very nice and careing but everything else during our stay made us feel unwelcome. Generaly staff is polite but managing rules are not tailored for guests to feel pleasant. Eg. you cannot have a drnik in restaurant unless you by some prepaied card on the reception desk. Hotel swiming pool is not opened during written regular opening hours (saturdays is closed althouth there is no info about it). Bathroom amenities are not refiled during your stay (no shampoo or bath gel).

  • Stayed February 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank marinamara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 29 January 2011

Me and my friends recently stayed at the San Carlo Hotel which had to offer the worst service that we ever experienced. Reception staff was very friendly and helpful, rooms were cleaned daily and swimming pools was available to use. However when the dinner service started the madness had begun.

Menus in different languages floating between the tables, disorganised waitresses running like headless chickens and hungry guests disappointed that nobody took their drink orders.
Strange system is in place for orders and next days orders but each evening orders are being taken again....? Absolute waste of time!

Once you will get hold of the menu in your language you'd be surprised to see dishes such us: sour kraut with mash potatoes and cheese, a deer, a cock or a crow! I don't need to add here that quality was lacking.

Morning service was running a lot smother as guests are provided with a buffet. Small coffee machine with a seed of a turtle prepares hot drinks. There is not much of a variety of food (ham, cheese, cereals, jam) as everyday same food is being served.

If you don't mind this kind of service and don't care what you eat this is place for you

  • Stayed January 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Hajfa_1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpen Village Hotel

Property: Alpen Village Hotel
Address: Via Gerus, 311, 23030, Livigno, Italy (Formerly Hotel Villaggio San Carlo)
Region: Italy > Lombardy > Province of Sondrio > Livigno
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Livigno
#39 Family Hotel in Livigno
Price Range (Based on Average Rates): £
Hotel Class:3 star — Alpen Village Hotel 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Alpen Hotel Village, a 3-star hotel in Livigno, is on the border of a centuries-old wood and offers you a charming view of Livigno. It is an ideal place for those who want to take a break surrounded by nature, pampered by our staff and with the comforts that the hotel offers. The complex is made up by a central building where you will find the reception, a welcoming bar, a nice restaurant and a quiet lounge, and an area with a swimming pool, outdoor saunas and a wellness centre, and 7 connected chalets where the rooms are. This fall the Galli family has taken over the management of the Alpen Village Hotel. Our family has been working in the tourist business for 3 generations and our philosophy has always been that of offering quality holidays to our guests: cheerful, welcoming atmosphere, excellent services, comfort, wellness, activities in the surrounding area, delicious dishes and a good value for money. In winter as well as in summer, it is an excellent starting point for bike rides, excursions on foot or on skis thanks to Mottolino skiing facilities that you can reach also on foot. For us every guest is part of the family! His or her satisfaction is our joy! ... more   less 
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Also Known As:
San Carlo Hotel

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