Stayed at Cristal Palace with a family of 4 in Feb 2014 for 5 days.
We drove into Madonna from Milan which took longer than I thought as the GPS drove us via the shortest road - which was small roads for some 150km... Still, even we took the highway back on the return, the distance was so much more that I don't think it was any quicker.
When coming to hotel, we received a very good service at check-in with our car being parked by valet and even skis delivered to room (we did need to have them unpacked from packaging - there is a ski storage room downstairs as well).
The room was a bit of disappointment due to being on 1st floor and snow reaching into the 2nd floor level. I understood that other option would have been on the 2nd floor which is below restaurant and is reviewed to be noisy. Still, kids liked the fact that they had access to snow right from the balcony. The family room was fairly spacious and could fit 2 extra beds. Only other complaint (apart from restricted view due to snow) was that it was really warm; about 24-25'c even though we complained to reception.
Food: The breakfast was relatively good; definitely have had better ones but also much worse ones - still, we managed to get full for a day of activities.
We chose not to have half board as it was 20€/person/day. We ate once at the main restaurant where half board was served but were no ways satisfied for the service nor price vs taste. Perhaps the half board still is ok since then you could have the full course.
One night, we managed to leave the kids into the kids club and sneaked into the better restaurant, the Osteria, behind the red curtain. There we experienced perfect service from Enrico and the food was also the best we received during our trip to Italy!
Kids: I knew that hotel had a kids club but since coming from Scandinavia and kids not talking Italian or English, I thought we could only visit there while parents. My wife was sick on the 2nd day and kids did not want to spend the whole day at slopes so we tried to club. The girls loved being there and managed to talk with the kids club people by using Google Translator on personnel Android phone. After that, we had to allow the girls to go there for 2,5 hours every morning and parent went skiing for 2,5 hours before taking shuttle bus back and pick up girls to go skiing together!
Pool area is a bit small but definitely a big plus as after a day of skiing, it was great to relax there swimming with kids. Kids needed to leave the area by 18 to allow quieter time for adults. In addition, there is a separate sauna area for adults only.
Finally, the best part; shuttle bus! There is a complimentary shuttle bus service that runs people to the village and different slopes. The location is so close that it takes only a few minutes to drive to each of those. Since there were quite a lot of people at hotel, you sometimes needed to wait a few min but never too long. The two drivers were very kind but a specially notice about Carlo; he is amazing in his service - my words just are not enough to describe all he did trying to make us feel special!
Overall: Nice hotel where I would not take half board but would definitely come back! Best things about the hotel for our family where the pool, kids club people and especially the nice service from Enrico and Carlo. We will see you again!
- Official Description (provided by the hotel):
- Cristal Palace Hotel is just 200 metres from the Pradalago cable car and 1 km from Madonna di Campiglio’s centre. Its excellent restaurant has a panoramic terrace overlooking the mountains.This four-star superior hotel features the Cristal Energy Spa, a large fitness and wellness centre with indoor swimming pool.Hotel Cristal Palace offers comfortable guest rooms with valley or mountain views. Each room has Wi-Fi access, minibar and an LCD TV with satellite channels.You will find a heated storage area for your ski equipment and a shelter for bicycles. There is also a free shuttle service to and from the ski slopes, upon request.The Cristal Palace organises free guided tours throughout the summer for exploring the Adamello-Brenta Park. At the hotel there is a mini club and a cinema room with surround sound system.Hotel Rooms: 61Il Cristal Palace ... more less
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