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“Excellent customer service”
Review of Hotel Maribel

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Hotel Maribel
Certificate of Excellence
Reviewed 3 March 2012

Wonderful staff, can't say enough on how excellent the service is here! From the moment we first walked in the door the staff made sure we were comfortable and had everything taken care of. They parked our car for us, unloaded our ski gear into the lockers, brought our luggage up to our room, all while showing us to our room - a first for us in Italy. All staff were very professional and kind, no questions or requests seemed like a hassle to them. Most impressively they took the time to learn a little something about you, like your favorite drinks, or dessert, etc.
The hotel is very nice; cozy little areas to sit in and read a book or have a drink in front of the fireplace while watching it snow. The spa is very relaxing; I think our favorite there was the stone foot jetted baths and the hot sauna. The pool/jacuzzi is nice, with multiple jets and a little waterfall/shower head. It was a little on the cool side for us, but that could be because we continually made the mistake of going to the saunas before the pool. The kids at the hotel seemed to enjoy it. Our room was very nice, decent size especially by European standards; and the bed was very comfortable. Oh and the food - very delicious!

  • Stayed: February 2012, travelled as a couple
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Thank 3yrsineurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 - 105 of 772 reviews

Reviewed 28 February 2012

Exellent, friendly service and no tip needed for that ! We are in Europe

Room Tip: We had normal suite and it was perfect
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  • Stayed: February 2012, travelled with family
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Thank Markku T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

For the last 25 years I've been around in Europe with my family and friends in search of the perfect place for ski holidays (France.Spain.Austria.Andorra.Italy)
I think we found it

  • Stayed: February 2012
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1  Thank Jmgoulao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

We went for the second time to maribel for a skiing week; as we already experienced, the hotel was as nice as we remember and the qualiy of services very high. The maitre, all the restaurant staff, the driver were extremely professional and pleasant; no need to talk about the front desk which were very helpful.
What we really appreciated is the facty that the staff was very present and ready to intervene but never intruding.

  • Stayed: February 2012, travelled as a couple
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3  Thank silvia i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

I don't normally write reviews couldn't not in this case. It is absolutely the best hotel we have been to. Lovely setting, nicely decorated etc but what makes it so great is the staff. Our experience of the hotel was the best customer service you could hope for. Is absoultely immaculate and the cleaning staff obviously take pride in their work. The reception staff were always friendly and everytime we asked them for information or made a request, their response was so thorough.We are already looking forward to a return visit next winter!

  • Stayed: February 2012, travelled with family
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Thank Margaret575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

Given the reviews on trip advisor we had high expectations of the Maribel but the hotel and particularly the Maribel team failed to disappoint. The hotel is smaller than I had imagined - only about 30 rooms and it felt very quiet. Rooms were clean and comfortable and the spa facilities (hydro pool, aromatherapy / chromatherapy solarium, sauna and steam room) are brilliant after a day on the piste.

If we'd known about the Wii / DVD room we would have taken a few games for our girls and maybe a couple of extra controllers.

We were chauffered around by Vasili; Eros and Andreas on the front desk provided everything we needed in terms of recommendations, bookings, DVD player for our girls bedroom etc.

Sara in the spa had wonderful hands!

All in all a great holiday in a lovely hotel. We will be back!

  • Stayed: February 2012, travelled with family
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Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

The hotel is beautiful, staff is doing everything they can to please you, great food (different proposals every day - we didn't know which dish to choose), cozy bar to have drinks and enjoy the fire place. For skiing, there is a locker room in the garage where you can leave all your equipment, and get them in the hotel's mini bus every morning which can drop you for skiing. The bus hours are almost every 15 or 30min, and you can also call them to get you back.

The only not-so-good experience was the spa. It is nice and well equipped, but the massage room was very plain and basic, just opposite the spa reception, therefore there was a lot of noise, especially since kids are allowed to enter the spa (and pool etc), so you can imagine it is difficult to have a calm and serene experience. Plus the therapist was nothing exceptional.

In general I strongly recommend the hotel, but don't have high expectations for the spa...

  • Stayed: March 2011, travelled as a couple
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Thank Trip-lover-forever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Maribel

Address: Via Pian Dei Frari 23 | Loc. Campo Carlo Magno, 38086 Madonna Di Campiglio, Pinzolo, Italy
Phone Number:
Region: Italy > Trentino-Alto Adige > Province of Trento > Pinzolo > Madonna Di Campiglio
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 54 Hotels in Madonna Di Campiglio
Price Range: £140 - £466 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Maribel 4.5*
Number of rooms: 24
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