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“Terrible Service”

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Boutique Hotel Diana
Certificate of Excellence
Reviewed 6 October 2009

A very strange hotel, not responding to direct inquiries, requests of travel agencies for 10 day stay refused , only for a week.
The first time confronted with such "service".
Planned to stay in Feb2010, but now book other guest-friendly hotel.

  • Stayed: February 2009, travelled as a couple
    • Service
3  Thank Alexander_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (383)
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69 - 75 of 383 reviews

Reviewed 28 January 2009

To explain perfectly my week in this wonderfull hotel is not easy!
Everything is simply perfect...I spended 7 days in this hotel and believe me to leave it was very hard for me...
Delicious breakfast with all sort of delicatesse,croissant,cappuccino,espresso,and much much more.
The dinner is at the top..every evening you have delicious dinner
in the marvellous restaurant.
The building as been completly rebuilding this summer so you will find a totaly new hotel.
Customer service is definetly the same you will receive in 5 stars hotel.
My friendly advice is : Do not esitate to book your holiday in this hotel because is symply beautifull!!

  • Stayed: January 2009, travelled on business
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1  Thank Fridona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2007

Run by a really friendly Italian family, the Diana is a warm and welcoming hotel in the centre of the superb and stylish ski resort of Madonna di Campiglio. Only 50 metres from the nearest ski-lift, and with good views of the pistes, the hotel is comfortable and good value. There is a good range of bedrooms, with some offering family accomodation for those with children, and many have balconies. The food is excellent and if you are demi-pensione you also get one meal in the separate Stube restaurant during a week's stay. Federica and her husband Francesco and father Giorgio are the charming people who manage every aspect of the hotel and are always ready to help you with even the smallest of problems. We have been going there to ski with family and friends since 2000 and will return in 2008, and I hope every year thereafter as long as the legs don't give out!.

  • Stayed: January 2007, travelled with family
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    • Business service (e.g., internet access)
2  Thank Ronish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2006

We stopped one year for Christmas and went back again for the next two years (only the arrival of a new baby has stopped us going back again this year)

The Diana is a family run hotel towards the edge of the town. They will do almost anything to help make your stay. The rooms can be a little small so ask for one at the front of the hotel. The view of the flood lit slope opposite is great.

Easy access to the lifts.

The highlight of the holiday for us was the food, some of the best we have had when stopping half board in europe, especially the gala dinner we had on Christmas day, a huge nine course meal with pre dinner champagne cocktails!!

The sauna and hot tubs down stairs next to the ski locker room are great to relax in at the end of the day, before venturing out to the Swiss cafe for a hot choccolate, The thickest you will ever drink.

  • Stayed: December 2004, travelled as a couple
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6  Thank ckz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ramyrou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank turame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

Room Tip: Camer superior miramonti
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Saryaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boutique Hotel Diana

Address: Via Cima Tosa 52, 38086 Madonna Di Campiglio, Pinzolo, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Pinzolo > Madonna Di Campiglio
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Ski-In / Ski-Out Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Madonna Di Campiglio
#1 Ski-In / Ski-Out Hotel in Madonna Di Campiglio
#1 Spa Hotel in Madonna Di Campiglio
#3 Family Hotel in Madonna Di Campiglio
#4 Best Value Hotel in Madonna Di Campiglio
#5 Romantic Hotel in Madonna Di Campiglio
Price Range: £96 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Boutique Hotel Diana 4*
Number of rooms: 27
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Also Known As:
Diana Madonna Di Campiglio

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