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“Generous Italian hospitality”
Review of Spinale Hotel

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Spinale Hotel
Certificate of Excellence
Reviewed 27 January 2014

My wife and I have just returned from a fantastic week at the Spinale, attending a medical / skiing conference. The hotel location is ideal; close to the town centre and next to one of the four resort gondolas with an adjacent ski-hire shop. Ski in, ski out facilities and a gym/spa/pool/wellness centre in the basement. All the staff were ultra-helpful at every opportunity, from the chambermaids to the manager no task too daunting. The room we had (403) was generous with a sunlit balcony and view of the mountains, it was quiet, warm and relaxing. The public areas are well appointed and the free wifi fast almost all the time. An endless and delicious breakfast buffet was complimented by a comprehensive dinner menu with formidable deserts, all served by charming staff. You will enjoy this hotel, we did.

Room Tip: Upstairs at the front, I think - with a good balcony.
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  • Stayed: January 2014, travelled on business
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Thank MarkOxford90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinaPagnin1, Responsabile relazioni pubbliche at Spinale Hotel, responded to this reviewResponded 11 February 2014

Dear Mark,
Thank you for reviewing Hotel Spinale. We are happy that your stay with us was relaxed and enjoyable.
Our team is extremely glad to know of your satisfaction with the cuisine, the breakfast, the patisserie but the most important aspect is the service which we were pleased to read met with your expectations. We hope that you will come and stay with us again soon. Best regards.

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86 - 92 of 771 reviews

Reviewed 19 January 2014

We have been in the hotel for a long week end in january and it was a nice experience. The hotel is very close the Spinale cable lift from which you can access al the ski area of Madonna di campiglio, Marilleva, Folgarida and Pinzolo , a paradise for the ski lover.
The hotel is very elegant and the rooms are small but comfortable. There was a large balcony with a view on the Mountains. There is also free of charge WiFi and premium movie and sport on the television set.
The restaurant hall was very large and nice looking. We did not had meals in the hotel so we cannot comment but the breakfast buffet was ok even if we did not like the scrambled eggs and there was not freshly pressed orange juice.
What was really excellent in the hotel was the service from the reception to the maintenance man to the restaurant waiters everybody was looking to meet your expectations.We have to thank the staff also because they found my wife ski helmet left in the ski room and sent it to us.
However I have to put in evidence two issues that i found in the hotel :
There is only one lift and in busy hours the waiting time may be long. Very often I had to use the freight elevator to avoid waiting
According to us there was a problem in the exhaust system in the bathroom. At the reception we where told that the exhaust system is centralised and operates automatically every 45 minutes. I would suggest to reduce drastically the interval between operations.

  • Stayed: January 2014, travelled as a couple
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Thank MilanoSwimmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinaPagnin1, Responsabile relazioni con la clientela at Spinale Hotel, responded to this reviewResponded 21 January 2014

Dear guest,
Thank you for your careful review about your stay and for sharing your experience at Spinale Hotel with the other Tripadvisor users. It is a great honor for us to know that the most satisfying aspect was the Staff service. Our main purpose is to fulfill the guest’s expectations and needs, and we cannot but be pleased with the fact that we achieved this goal. We also thank you for your precious suggestions which help us improving and offering an always better service,
Best regards

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Reviewed 26 December 2013

Stayed for 4 nights with our 2 teenaged boys,

Pros:
Excellent location - right next to the ski lifts and 5 mins walk from the village centre square.
Excellent Service - Natalia was very helpful at the front desk. Service staff at the restaurant are very friendly and attentive.
Food quality -breakfast and dinner is very good.
The front desk also connected us to the national ski school and helped arrange an English speaking ski instructor.

No real drawbacks, other than room sizes being very small, but then, one has to remember that this is a small ski village resort and NOT a beach resort.

We booked two interconnecting rooms for our family of 4. Both rooms had spacious balconies. Underground parking provided for 15. Euros per day.

  • Stayed: December 2013, travelled with family
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1  Thank Guitarguru70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013 via mobile

How this hotel was awarded a "4-star s" rating is a mystery to me, that is at least one star too much. Certain parts of the hotel are in urgent need of refurbishing, rooms and corridors are tiny. We stayed in the standard room, so maybe their higher category rooms are better, but ours was the size of a youth hostel room. Bathroom amenities were very poor, no hair conditioner and body milk had been used before as bottle was half empty! Compliments to housekeeping as room in general and bathroom in particular were squeaky clean. Staff generally ok, some are very friendly and helpful, but one lady at the reception was extremely unfriendly, not to say plain out rude. The spa is brand new and nicely done, though I have seen better in other mountain hotels. Staff at the spa was very friendly. The only winning argument (for skiers) is really the location, next to the Spinale gondola and five minute walk from village centre.

Stayed: December 2013, travelled as a couple
2  Thank scheldekaai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinaPagnin1, Responsabile relazioni pubbliche at Spinale Hotel, responded to this reviewResponded 2 January 2014

Dear Mr. Scheldeka,

Thank you for taking your time to provide us your feedback. We would like to let you know that 80% of the Hotel was recently totally renewed and we are sorry that our Hotel wasn’t at the level of your expectations. We are trying to figure out the inconveniences that you have described and we hope to have you back as a guest at our hotel to proof you that our quality standards can satisfy you!

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Reviewed 3 August 2013

Great place with Mostly Friendly staff. Got a free upgrade for the room. Pool, Spa and all other facilities were great and clean.
Only downsides: Feels slightly posh and had a terrible WiFi connection (constant disconnections, extremely slow)

  • Stayed: July 2013
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1  Thank wellenschlitzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

Nice hotel with nice location Very good service, friendly staff. We were there only two nights, everything was ok. The spa with two saunas was nice. We had a room with balcony facing to the "city" and the lake.

Room Tip: To our surprise, quadruple room is same as triple room or double room. Just extra bed(s) added. Ther...
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  • Stayed: July 2013, travelled with family
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1  Thank MJN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

This hotel has it’s positives and negatives. The hotel is very clean, well maintained even though the décor remain 90’s style, with flower walls, flower carpet etc.
The problem of this hotel is that they think they are running a club hotel , a wannabe 5 star hotel when they are not, and their client are older couples (+55) that probably come every year and find it very fancy and a little bit snobby staying here. As a young couple with small child found we not welcome here. The check in person was more interesting talking to his boss about some bank transfer that they had recently received for some big client than checking us in.
We stayed two nights, and after the first night the room was NOT cleaned when we came back at 17pm and the cleaning staff was already gone. I even had added on the door “please clean the room” but when we came back I just found it taken off the door and no service had ever passed in the room. The good thing about this hotel is they have turn down service in the afternoon so luckily for us the night service had to clean the room (at 19:30)
Indoor pool area was ok, during summer is way too warm down there, you can’t breath as there is no air in the room, it’s probably nicer in cold winter.
The restaurant at the hotel is maybe the biggest let down. Again we did not felt welcome here with all the regular guest with their fixed table, all dressed up like we were on some fancy restaurant, and the waiter and their staff obviously had more interest serving their regular guest than us, as we got rather bad service. The pasta was just expensive small portion and not good at all. The strange thing is that the same persons serve the dinner and breakfast the following morning and again asking the table next to us 2 times if they liked the breakfast, needed more coffee etc. they didn’t even care if we had not been served coffee yet! Don’t ask them for “caffé latte” as they give you American coffee and apart warm milk! That is not caffè latte in Italy. The breakfast buffet was though nice and a lot of options.
For sure I will look for another hotel if I stay in Madonna di Campiglio again, as the “town” is only one big hotel.

  • Stayed: July 2013, travelled with family
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3  Thank Half8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancescoMorgante, Responsabile relazioni con la clientela at Spinale Hotel, responded to this reviewResponded 27 July 2013

Dear Guest,

Thank you very much for letting us know about your experience at Hotel Spinale and for sharing it on the TripAdvisor community.
I’m glad to read that you enjoyed our rooms and found the reception staff “interesting”.
As is understandable from the pictures of the hotel that is possible to find on the internet and from all the reviews written by our guests, Spinale is a classic and elegant hotel with a warm and friendly spirit, and reading that you couldn’t understand our “soul” makes me feel pretty sorry.
Of course, nothing about your taste is in discussion, mostly because DE GUSTIBUS NON DISPUTANDUM EST: we have thousands of guests of all ages and of all kind every year (families, young and old couples, group of friends), and it is normal that sometimes one of them is not satisfied of what we have to offer.
Effectively, I have to beg for your pardon because of the room making mistake; when you walked in inside the hotel, without a reservation, there was a misunderstanding: we thought that you needed the room just for one night, so on the day we thought you were going to check-out we were waiting for you to leave the room before get it cleaned, and when we realized the mistake, our priority was to clean your room as soon as possible, as we did.
About the breakfast issue, I can assure you that we can provide you whatever you may need, and in case there is some kind incomprehension, it would be enogh to point it out in order to get everything straight.

I sincerely hope to have you and your family as our guests again because I would really like to change your mind about Spinale Hotel.


Looking forward for your next stay in Campiglio, please receive our

Kindest regards

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Additional Information about Spinale Hotel

Address: Via Monte Spinale 39, 38086 Madonna Di Campiglio, Pinzolo, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Pinzolo > Madonna Di Campiglio
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 54 Hotels in Madonna Di Campiglio
Price Range: £88 - £875 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Spinale Hotel 4.5*
Number of rooms: 61
Official Description (provided by the hotel):
Located just next door to the Schumacher’s ski slope and the Monte Spinale high-speed gondola station, and at walking distance from the centre of Madonna di Campiglio, the Spinale Hotel welcomes you with its warm and exclusive atmosphere, a place where tradition is combined with high standards of service and a refined cuisine. Nestled in the stupendous valley between the Brenta Dolomites, a UNESCO World Heritage site, and the glaciers of Adamello and Presanella at an altitude of 1550 metres, Madonna d Campiglio is today most certainly Italy’s number one ski resort as well as one of the most important resorts in the Alps. The Spinale Hotel, has been awarded with the Adamello Brenta Nature Park Ecolabel, for its sustainability efforts. ... more   less 
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