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“nightmare”

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Hotel Laura Christina
Ranked #69 of 71 Hotels in Malcesine
n.london,uk
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“nightmare”
Reviewed 20 July 2014

we had booked this hotel as we were in malcesine for a wedding.we arrived to find that the photos are very deceiving.the hotel is tired and very run down.
there is no lift or help to get suitcases to room.
rooms are frankly dank and depressing.carpets were dirty,air not working in one room.generally awful and not even cheap.
we walked out and booked 2 rooms elsewhere.not a great start to a holiday.
also note hotel along dark road at night,so walking to town would be precarious.

Room Tip: just do not go,be warned!
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
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Helpful?
Thank jks24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 September 2013

Booked holiday in the spring, e-mailed hotel to request lake view 2 days before date of arrival. Got to Milan and told hotel fully booked as they they had acquired a large party (50) booking. Now we shall never know what we were missing. Be warned; it is a serious hike from hotel to shore.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TennisHotelMalcesine, Proprietario at Hotel Laura Christina, responded to this review, 4 October 2013
Google Translation
Gentile Sign. Mary,
la Sua recensione ci ha sorpreso. Abbiamo cercato nella nostra corrispondenza , ma non troviamo una prenotazione a nome Suo.Saremo molto grati , se ci vuol far pervenire una lettera di conferma da parte del nostro hotel oppure ci spieghi se è stata prenotata attraverso un'agenzia.
Ci aiuterà a capire il senso della Sua recensione.
Laura Christina
Malcesine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Malcesine hotels

Roskilde, Denmark
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2013

very nice hotel for relaxing and close to the lake of Garda and the town of Malcesine. Friendly staff and very lovely food . Nice swimmingpool. Its possible to park your car close to the hotel. Lovely view from the balconies and the hotel is placed close to olive trees

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2013

Was a little nervous about this as the reviews had been mixed. We spent a very enoyable week here and were very pleased with the service and facilities. We ate in several nights, and felt the meals were very good value at 9EUR. The swimming pool although small, was never crowded.
Breakfast was fine. Service was good although the general level of English was low. Nice reception and terrace areas. Our only negative was that the aircon in the rooms was not very effective.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
118 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 20 June 2013

The main reason we booked this hotel was that they ofered a single room at almost half the double price, and our daughter was joining us for the weekend.
Check in was OK. Natasha on the desk was extreemly helpful on several occasions during our stay. The rest of the service was OK, but a bit mediocre.
Our room faced the lake, and had a wonderful view, our daughters (upgraded to double) faced a hedge. Looking at the hotel I am not sure how many rooms had a lake view. Many at the front seemed to have obstructed views. Without the view this would have been quite dissapointing.
It seems that a large amount of the business is coach parties, so I think the restaurant caters for them. Did not use it appart from Breakfast, which was OK.
Small to medium pool. If you want to get a sunbed you will need to be there before the coach party returns.
Generally the inside is a bit dim and dingy, but the rooms are OK.
The place seems to be run by an old couple, and at the risk of sounding ageist (I'm retired) it could do with some new blood.
To be fair, this place has probably suffered in my report, as the previous hotel I was at had amazing customer service.
WiFI sometimes worked in the lounge, put is provided by an external supplier. and the joining is quite difficult - again thanks to Natasha for her help.
Would not be my first choice in Malcesine, but I would not worry too much if I was in here again. It is 'Average' neither particularly good or bad, but reasonable value,
Malcesine is a lovely place. Nice restaurants. Parascended from the mountain above - amazing!

Room Tip: Lake facing and unobstructed.
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  • Stayed June 2013, travelled with family
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Helpful?
2 Thank Skipton_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 14 September 2012

We travelled to Malcesine to view hotels for our upcoming wedding next year, suffice to say we won't be recommending this one to our guests. Upon arrival we were greeted very well by a lovely girl who spoke very good English and walked us to our own sort of mini house which was very large and which we were quite happy with. In fact our overall impressions, apart from the steep walk to get here were that we couldn't understand where all the negative comments had come from.

This is when the problems started, we soon realised that the room looked like it had been put together at the last minute, the TV was sat on top of the fridge (which hadn't been plugged in) and there were absolutely no gels/soaps in the bathroom to wash your hands with. We attempted to ring reception and the phone line was dead. I walked back to reception and the young girl had gone and there was an older man there. I asked him if we could have some soap and I was simply told that he doesn't speak English and I should come back in a few hours when his wife was back. At this point we decided to go and sit by the pool which was is not the most idyllic place for a couple given the amount of young kids who were continuously jumping off the edge of the whirlpool and dive bombing into the pool which looked like an accident waiting to happen. On returning to the room the old man was still there so I attempted to ask for soap again and he told me wife back in 20 minutes. Back in the room, I noticed that the air conditioning hadn't really done anything and given that the temperature outside was 40degrees plus and now hitting the window, we got ready to go to dinner then went to reception to report the air-conditioning. There was still no-one to speak to in English, so we set the air con as cold as it would possibly go on a high fan and hoped that would sort out the problem whilst we went out.

We returned from dinner at 10.30pm, tired and ready to sleep only to walk into a room that was intensely hot and humid, much hotter than it was outside in fact. We immediately went to reception to report this to the owner (the wife I presume!) who said we had put the air con on the wrong setting. She came to our room and changed it and told us to give it 15 mins. We waited 15 mins, but nothing changed, it was actually blowing out warm air now, so we went back to reception but we couldn't find the owner anymore. We then had to chase down the bar staff to go and find her as reception was empty. The owner eventually appeared and came back to our room and said it wasn't hot, which we would be laughing at if we weren't so angry and tired as we both had sweat dripping off our heads. We requested that she move us to another room but she said it was impossible because there were no other rooms and she was fully booked.

There was absolutely no way either of us would have slept in that hot room all night, it would have been easier to sleep on a sofa in reception so we packed our bags and requested that the owner find us another hotel. After another 15 minutes of her saying the air conditioning was fine, a member of the bar staff came to the room and she ultimately relented and rang another hotel. We then had to wait 30 mins for a taxi to take us to the hotel, this turned out to be a 10 minute walk down the road, however they were good enough to at least offer us a drink in the bar while we waited.

One more thing to mention, they tried to give us our money back and tell us to pay the other hotel (which was about 20Euro a night more expensive), however I was not going to fall for that one, they had got us into this situation at midnight so we certainly were not going to pay an excess to get out of it so I told them to pay the other hotel, but I cannot believe they they even tried that.

We ultimately had a smaller room in Hotel Cristallo and didn't get to bed until 1am, but thankfully we had air con and a lovely peaceful pool with a nice breakfast. My Partner went back to Laura Christina to collect her earrings and the owner at least sought her out to make an apology after the engineer had been around and told them that they had faulty air conditioning. Well, it's not just faulty air con, it is have faulty owners, they need to learn how to put their customers first instead of ignoring them and arguing against them when things go wrong. They work in a service industry so they need to learn how to provide a service. Fortunately for them a lot of their custom comes from huge tour buses, so they think that they don't have to worry too much about individuals, however it is the individual voices that sometimes speak the loudest and they will never improve as a hotel until all the owners learn how to treat their guests.

Room Tip: Check that the air con works in summer
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  • Stayed August 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank DidsburyRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fredboy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2012

Had a great stay! Very comfortable and great staff. Beautiful Lobby. I would def go back in a heartbeat. No problems at all for 5 days! I cannot believe the bad reviews as I saw nothing but good. Staff spoke English and were very helpful

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fredboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Laura Christina

Property: Hotel Laura Christina
Address: Localita Puri 5, 37018, Malcesine, Italy
Region: Italy > Veneto > Province of Verona > Malcesine
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #69 of 71 Hotels in Malcesine
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Laura Christina 3*
Number of rooms: 62
Official Description (provided by the hotel):
We are pleasure to present you our Tennis Hotel "Laura Christina" in Malcesine at the Garda Lake. The hotel lies on a panoramic and quiet position, less than 150 metres far from the lake and about 800 metres from the centre of Malcesine. All the rooms are comfortable, endowed with shower, toilette, hair dryer, telephone, satellite television, balcony or terrace, some of the rooms are with Air Conditioning. For the customers are also available: three tennis courts (with tennis courses by request), a sauna, a solarium, a fitness centre, an outdoor swimming pool 23-24 warm with whirlpool and also an upstream swimming system, a bar, a garden and a parking. Lift. ... more   less 
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Also Known As:
Hotel Laura Christina Malcesine, Lake Garda, Italy

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