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“Stunning”

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Bellevue San Lorenzo
Ranked #14 of 71 Hotels in Malcesine
Certificate of Excellence
Reviewed 29 May 2013

Lovely hotel,beautiful location,very romantic.staff couldn't do enough.my girlfriend and I stayed in room 131,lovely room with gorgeous views of lake Garda.huge balcony with 2 double doors.
Beds were comfy,bathroom was amazing,the hotel itself was perfect.
Only criticism was that the restaurant was slightly stuffy,no atmosphere and everyone seem to be whispering.
Go into malcesine for dinner,some beautifully situated restaurants in town and the walk from the hotel along the lake to the town is breathtaking

  • Stayed: May 2013, travelled as a couple
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2  Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruggerotogni, Direttore at Bellevue San Lorenzo, responded to this reviewResponded 5 August 2013

Hello
Thanks for the excellent Tripadvisor review.
We hope we to welcome you back again soon
Kind Regards,

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81 - 87 of 210 reviews

Reviewed 13 May 2013

We were coming to Verona for a 4 day weekend with the intention of staying in the city. When looking at reviews across a larger area we chanced upon this hotel and booked it. Thank goodness for fate.
Location, beautiful. The hotel is elevated above the lake so you get beautiful views of the lake itself as well as the town of Malcesine. A few reviewers complained of road noise however every hotel around the shores of Lake Garda face exactly the same challenge, but this hotel is above the road so it wasn't really an issue.
We had a junior suite as the rest of the hotel was full. Really good size, clean, nicely decorated and a great bathroom with a spa bath, very comfortable bed and a nice balcony with a great view. (Room 315).
Reception and staff were helpful and unfailingly polite.
Breakfast was very, very good. I travel constantly in Europe and this is definitely a good hotel breakfast.
Pool is beautiful. Set in very well maintained gardens it is a good sized infinity pool overlooking the lake.
The hotel spa was a very positive surprise. Modern, really well presented and great facilities. The big surprise was that the only additional charge was 7 euros for a bathrobe otherwise the use of the spa was included in the rate. Other hotels offering this level of spa charge for use.
Internet worked well, even beside the pool and was included in the room rate.
My only regret is that we didn't eat in the restaurant in the evening. The menu looked interesting and varied and given the overall standard of the hotel would have been considerably better than the below average fare offered in the restaurants in Malcesine.
Walking into Malcesine was easy and the path along the lake was well worth the effort.
We will definitely come and stay again. The one thing that we realised is that coming to Lake Garda in main holiday season would be challenging with significant volumes of tourists. This hotel would be a great place just to hide, relax and not move.

  • Stayed: May 2013, travelled as a couple
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1  Thank PaulDAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruggerotogni, Direttore at Bellevue San Lorenzo, responded to this reviewResponded 5 August 2013

Hello,
Thank you for the fantastic review and for all the positive points you mentioned.
I'm glad to hear that we could contribute towards an excellent stay on Lake Garda and I hope to see you again soon!
Kind Regards

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Reviewed 22 October 2012

We stayed here for four nights in mid-October. The views you get from this hotel are amazing!! The staff were helpful friendly. When we arrived, the heating and air con was not working but our room was so hot. We called the receptionist to asked to be moved and she said it was too late to change rooms as it was the evening and to call back the following morning to see if a room was available. After breakfast the next day, we spoke to the receptionist and we were happy to find that a room was available in the red villa. There moved our bag for us too which meant that we were free to roam around the town. The new room is compact but very clean and the shower was lovely. It could do with tea and coffee making facilities and some new fixtures and fittings. Breakfast was good but could do with some more fresh fruit. The evening meals were fantastic. I tried many new things and the staff were happy to offer an alternative if you didn't like the choices on the menu. I didn't use the sauna or swimming pool but the pool was very clean. I would stay here again.

  • Stayed: October 2012, travelled with friends
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3  Thank Solanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruggerotogni, Direttore at Bellevue San Lorenzo, responded to this reviewResponded 29 November 2012

Dear Guest,
We are delighted when we receive good comments, especially when guests appreciate our efforts. We work as a team and try to make our client’s time the most enjoyable and unforgettable. For any special request we always recommend to contact the Hotel and we will make sure that all your needs are met!
We also thank you for your comments about the room and the breakfast: this means a lot to us and helps us to improve our service!
We really thank you a lot hoping to be at your service soon.
Best Regards

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Reviewed 15 October 2012

We stayed here at the beginning of October, when we arrived we were given a warm welcome and shown to our room.The room had a lake view and a large balcony, perfect. The room was medium in size, very clean almost perfect. The slight complaint we had was the lack of storage and no hooks to hang coats etc on.
We had booked half board and were not disappointed, food was of a good standard with a varied choice of dishes. The dining room staff were very friendly and helpful. most had a good grasp of English. most of the guests were German of Italian. Breakfast was fair ,typical of a continental spread, but beware of the coffee, it will put hairs on your chest.

We chatted to the owner, a friendly man, some people think that he was avoiding them, nothing of the sort. He had the ability to keep his eyes down and press on with his duties. On our shared taxi to the hotel we met a kindly old gentleman , he had been to Malcesine sixteen times, he described it as a little piece of heaven on earth, he was right.

If your one of those people who want it now then this hotel is not for you, it is a place to relax not demand. Will we go again........Oh yes.

ps Try the Teroldego wine it was superb

Room Tip: Make sure to ask for a lake view, it's worth it.
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  • Stayed: October 2012, travelled as a couple
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2  Thank Turboplugger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruggerotogni, Direttore at Bellevue San Lorenzo, responded to this reviewResponded 29 November 2012

We are really enthusiastic about your review and it will be shared between all the staff: we work as a team under the professional and experienced guide of the manager. We always do our best to guarantee a good service.
We thank you again and hope to be at your service for your future trip to Lake Garda!

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Reviewed 8 October 2012

We stayed in the Red Villa at the start of September. Arrived in the rain and the cold! The receptionist was very friendly and showed us to our room. Next day the weather improved and we could see the splended view across the lake, beautiful. The breakfasts were good, fresh as well as canned fruit, lots of different breads, plus cheese and ham for the German guests (who outnumbered the British!). Evening meals were varied, sometimes very good but sometimes a bit tasteless. I see there are bad reviews of the Red Villa, yes, the rooms are quite old fashioned in their decor certainly compared to the hotel website's examples of rooms but they were spotless and the bed very comfortable and the bathrooms although a bit dated worked well! Great shower.
Must admit we didn't hear the road noise.
The walk to the centre of the town was about 15-20 mins. Admittedly the walk down the first set of steps we tried was bad, so we discovered it was better to walk from the exit at the back of the hotel, next to the car park near the Red Villa, down the road there to the bottom of the road, then cross at the crossing and then down the steps to the lakeside. And a blissful walk along the lakeside.

  • Stayed: September 2012, travelled as a couple
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Thank On_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruggerotogni, Direttore at Bellevue San Lorenzo, responded to this reviewResponded 29 November 2012

We really appreciate the time that you have dedicated to write your review; it’s very important for us knowing the impressions of our guests. We also appreciated you enjoyed our buffer breakfast, which has been improved and bettered day by day, according to the guests’ tastes (both German and English). Regarding the room: the Hotel offers a different variety of rooms, ALL OF THEM are showed on our websites and we are always happy at the booking moment to give all details of the rooms available.
From everyone , thank you and looking forward to meeting you again

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Reviewed 2 October 2012

My girlfriend and I stayed here for 10 nights mid September. On the information received here I asked to stay in the Red Villa. Big mistake. The rooms were old, very tatty and just not nice. Still, they charge exactly the same amount as the other, refurbished rooms.

To give them credit, they did move us into the main hotel after we complained twice, which was much nicer. From then on we were happy.

The road noise is not noticeable, and the hotel is much further away from the road than 99% of the other hotels.

The pool is amazing, with the most incredible view. It was cold, but I like the refreshing nature of a cool pool when it is boiling outside.

I would recommend this hotel, but make sure you get a refurbished room.

Room Tip: Do not stay in the Red Villa. Make sure you get a refurbished room
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  • Stayed: September 2012, travelled as a couple
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1  Thank Honeymeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruggerotogni, Direttore at Bellevue San Lorenzo, responded to this reviewResponded 29 November 2012

Dear Client,
First we'd like to thank you for your comment on Tripadvisor.
Your opinions are always welcome and we will transmit them to our staff to improve the service and because it is always very helpful to know what our clients think about our hotel.
We always suggested to share with reception any problems in our hotel. We were happy to be able to move you to another room, even if the first room in our “red villa” was requested by you. We are pleased that you were able to enjoy better the rest of your stay after the change of room.
We hope to be able to meet you again during your next trip to Malcesine!

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Reviewed 29 September 2012

The Hotel itself is beautiful, with fantastic views of the Lake and a fabulous infinity pool. Our room was large and had a good bathroom and balcony. No tea or coffee facilities just a poor fridge with overpriced warm water in it. We soon realised that the busy main road is very close to the hotel and you can always hear it, especially when around the pool area. The photos on the website cleverly hide it! Reception Staff were professional but cold, patronising and not particularly welcoming. Restaurant staff were professional and polite, but not friendly and the food was rushed and a bit pretentious - we had all 4 courses of the set menu in 45minutes. There was no atmosphere in the hotel, no music, and at times felt a bit awkward. The spa looked good but you had to purchase a gown and slippers to enter and it did not seem like they wanted us to go in. It wasn't cheap, would not recommend.

Stayed: September 2012, travelled as a couple
4  Thank Lucas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruggerotogni, Direttore at Bellevue San Lorenzo, responded to this reviewResponded 29 November 2012

Dear Guest,
Thank you very much for your feedback. We are happy that you found our hotel beautiful and located in a fantastic position.
It’s not use of the hotel Bellevue (as many other hotel in Italy) to have tea or coffee facilities in the room, despite of that our main bar is always open and the pool bar is open from 12 am to 7 pm in high season; in both bar you can enjoy a good Italian espresso on the panoramic terrace!
We are sorry to hear that you minibar was warm, but we always suggest to inform the reception if something in the room is not working, our house keeper is able to fix the most of the problems in the room within few hours.
The evening meal at the Bellevue is for us one of our strengths and we normally receive a lot of compliments for that. At the Bellevue we do our best to create a relaxing and peaceful atmosphere, silence and quite are for us very important. Also we anyway organise (weather permitting) piano bar evening twice per week.
We hope to be able to welcoming you again, in order to let you change your opinion
Best Regards

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Additional Information about Bellevue San Lorenzo

Address: Via Gardesana 164 | Lacalita Dos Ferri, 37018, Malcesine, Italy
Region: Italy > Veneto > Province of Verona > Malcesine
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Malcesine
#20 Romantic Hotel in Malcesine
Price Range: £176 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bellevue San Lorenzo 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Hotel Spa Bellevue San Lorenzo is a beautiful 4 star hotel in Malcesine (Verona), directly on the Lake Garda. The Hotel offers: restaurant, spa, bar, relax rooms, garden and pool. ... more   less 
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Also Known As:
Bellevue San Lorenzo Malcesine, Lake Garda, Italy

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