First of all you can't fault the location or the food, both are outstanding. However a few words of caution that certainly wasn't in our brochure. I was pulled up on the approach to dinner as I didn't have long trousers on. In no uncertain terms I was told to change or not be served. Some of the ladies were in short shorts but they were permitted; sexism? After a couple of days I asked if we would be able to move tables (these were allocated prior to arrival) to obtain a lake view. Absolutely not as I wasn't in a suite or pre-booked these tables....not sure where that was written either! There are signs everywhere telling guests that you can't reserve sun loungers with towels.... nonsense. If you are in a suite or get there early enough you can! This wasn't policed at all so the guests (75% of whom were German) reserved their key spots even when we saw them in another part of town eating their lunch, only to return to their 'saved' beds for the afternoon. The owner is very rude. He wanders about and ignores the English guests. At one point we made a point of saying good morning but he looked at us and turned away without engaging at all. We were the only guests that were there for 2 weeks but this didn't matter. The lady serving by the pool, the waitress with red hair and Antonio, were brilliant. Very friendly and attentive however the others it felt like we were putting them out! I'm sure if we had been German or had booked a suite we'd have been treated differently. I wouldn't recommend the hotel because of the treatment we got but I'd recommend the food and location - though only for couples. Shame really as it could have been so much better :-(
- Official Description (provided by the hotel):
- The Hotel Spa Bellevue San Lorenzo is a beautiful 4 star hotel in Malcesine (Verona), directly on the Lake Garda. The Hotel offers: restaurant, spa, bar, relax rooms, garden and pool. ... more less
- Reservation Options:
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- Also Known As:
- Bellevue San Lorenzo Malcesine, Lake Garda, Italy