The staff were very accommodating. We had made a mistake with our booking but hey were happy to change. They also helped with one additional problem of which we can't give details because we don't want to create any precedent for the hotel but take it from us it was exceptional and is difficult to think of many hotels which would have helped so much. The style will not be to everyone's taste. The hotel is set into the hillside which makes the interior on the dark side. The walls are rendered (concrete?) and then painted and the whole décor is deliberately quasi industrial - like a modern art gallery. We very much like it but if you are expecting a chintzy Ritz experience then this is not for you. We only ate breakfast which was typical continental buffet but of a good standard. The pool and hot tub were stylish and located with great views of the lake and the gym well equipped. The location is stunning. Because it is set in the hillside the main public areas are only a few metres from and above the lake providing unobstructed and unparalleled views. The hotel is an easy ten to fifteen minute walk into town along the lakeside. There is on site parking available. We have already recommended the hotel to family members who were looking for somewhere to stay in September. Malcesine itself is a lovely lakeside town - not at all seaside- tacky with some good restaurants and shops. We have no hesitation in recommending this hotel.
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- Also Known As:
- Ambienthotel PrimaLuna Malcesine, Lake Garda, Italy
- Ambienthotel Primaluna Hotel Malcesine