There is one thing the brochures don’t tell you about the Hotel Europa: the lakeside footpath that passes through the hotel grounds. The constant streams of passers-by peer at the hotel and its residents whether on their balcony, in the restaurant, in the garden or by the lake. The walkers and cyclists are also joined by builders’ vehicles working on a site further along the lake, clearly with the agreement of the hotel owners since they control access.
If you are considering booking through a package tour operator then be aware that they will get you the cheapest rooms on the ground floor. If you’re really unlucky you’ll get room 107, which we were allocated. The tiny seating area outside this room is below the level of the lakeside footpath just 5 metres away and next to the access ramp to the hotel car park so all the passers-by look down on you while you’d like to relax. Plus the view is restricted by the path, a set of traffic lights, a bush and a log (the last two are probably meant to be decorative but I couldn’t see why they were there). Sitting there you won’t see much of the lake or the setting sun - the bush is in the way. To make it even worse the drains are outside this room so you get the occasional sounds of running water and unpleasant smells.
We told the hotel staff on reception that we didn’t like the room but they made it clear that it was the only room available. The tour operator’s rep listened but didn’t come to see the room so they didn’t help. This was the end of the season and I don’t believe the hotel was full. They had opportunities to offer us a better room but they declined to do so.
The hotel prides itself on the quality of the food. It certainly is interesting. Our experience was that the first two courses (antipasti and primi piatti) were very good but the meat or fish course (secondi piatti) was generally too complicated, overcooked and overseasoned. I like to have fresh fruit salad at breakfast but they offered tinned fruit – prunes, pears or peaches – although there was fresh fruit available. I wouldn’t eat there out of choice but it was included in the half board package.
The hotel does have its good points. The bar and restaurant staff were friendly and helpful.
As other reviewers say it is modern and clean, but for us it lacked the character, hospitality and atmosphere we usually find in Italian hotels. They don't take credit or debit cards to settle the bill unless it's over 300 Euros. Our holiday there was expensive (in the brochure it is one of the most expensive hotels in Malcesine) and disappointing. It was certainly not a four star experience.
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- Also Known As:
- Europa Hotel Malcesine
- Hotel Europa Malcesine
- Hotel Europa - Ristorante Al Pontile Malcesine, Lake Garda, Italy