We stayed here for a friends wedding. We had our stay split between two different rooms. On the third day we moved to the next room and once we were settled in we received a call from reception to say there was sick on the balcony and they would have to clean it up. We told them we had not been sick on the balcony and left it at that. When we went to check out they had added a 50 euro cleaning charge on the bill without notifiying it. We of course contested and asked to speak to the manager. The manager came down in a string vest (what sort of hotel lets their employees dress like this let alone the manager I do not know). We explained the situation and straight away he threatened to call the police on us if we did not pay. To the point that he had the phone in his hand.
It was an awful end to our holiday and unfortunately our hands were tied as we were in a rush to get to the airport. So we ended up just paying....
The hotel itself is clean and tidy (I should hope so because I paid 50 euro for the privalege!). Breakfast was quite limited and you have a fair walk to get to the lake and other bars.
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- Also Known As:
- Hotel Baia Verde Malcesine Lake Garda, Italy