Beautiful hotel but the hotels catering staff are more concerned in looking after the owners who live there rather then guests. The service was appalling in the restaurant. At breakfast you wait 25 mins for just a coffee and you would be lucky if your toast ever turned up. When we did manage to get service by the pool we found that the drinks were very expensive and were also put on the wrong rooms. I would hate to stay there when they are busy as this was a quiet time for them. The wedding we attended was perfect, they obviously get staff in especially for the day - its a pity that the hotel staff were not as attentive as the wedding staff. The hotel is meant to be 5 star and certainly does not have 5 star service. Shame it could be lovely as the setting is wonderful its just bad management.
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- Also Known As:
- Santavenere Hotel Maratea