The young woman greeting us was less than helpful - on checking in , she did not ask us if we wanted help with our bags (both 65 +). We found a restaurant we wanted to go to and asked her to make a reservation but she said there was no need as it was thursday evening , our thoughts were that she couldn't be bothered - when we got there it was fully booked .
She took our passports on arrival and gave us them back on departure the next day - when we got to our next hotel after a two hour difficult drive , we found that she had given me the wrong passport - fortunately the owner of the hotel in Monreale was a star and got on to the hotel manager of Best Western and my passport was driven up and the other passport taken back .
The room was good , the breakfast was poor - the fruit bowl was dirty and some of the fruit was going off.
Total lack of effort and attention to detail here.
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- Also Known As:
- Best Western Marsala
- Stella d Italia Hotel
- Best Western Hotel Stella D'Italia Sicily/Marsala