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Sea Club Conca Azzurra Resort
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317 - 322 of 617 reviews
Reviewed 22 August 2014

From the moment we arrived on the 8th of August to the time we left, which was this morning, we were treated like royalty. We arrived past the evening meal service time but they had prepared meals especially for us. Our bags were placed in our rooms while we got to sit back and relax with drinks served to our tables. The bar and waiting staff quickly learned our drinks and food preferences and waited on us hand and foot for our entire stay - nothing was too much trouble. The surroundings were breath taking, the residence and local areas were cleaned regularly (this was done quite early in the morning, before some guests were awake, therefore they may not have realised this), the rooms were immaculately cleaned every day, even if we left the room later in the day and they had to return past their scheduled shift. The shuttle bus was reliable and the hotel would do there best to put on extra buses if we needed. The food was absolutely stunning, with fresh meals served every day and a huge variety of choice, all served to the tables. The only disappointment I felt was towards the rudeness that the wonderful staff had to deal with by a minority of rude, arrogant, sullen guests who spoke to the poor staff in the most disgusting manner possible. At one point I heard a guest complain about a lack of chips and 'wishing there was a McDonalds nearby'(!!!) The staff, however, remained polite and attentive throughout, despite the blatant lack of respect they were shown. I can truly say this is one of the best hotels I have stayed in and will definitely be retuning!

Room Tip: Ask for third floor...the view is stunning!
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

What are the even good reviews all about???room 110 was in poor decorating order and a very strong smell of damp and mould.One of the tower unit was hiding an outside corner on which the paint was peeling off.The cot which was set up in the room was very old, dirty and too small. We found it insulting that someone would think of providing us with that.Because of the damp behind the furniture, shelves were also damp and not suitable to lay clothes on.The air-conditioning was quite noisy;neither of us had a whole night sleep in the two weeks we stayed at the Conncazzura
As for the bathroom, half the shower screen was missing resulting in flooding of the floor every time one of us had a shower, and a lot of mopping up done. Thus, the floor was often slippery and unsafe to both of us and our young child. There was mould around the tiles of the shower, and there was a gap of about almost half an inch between the bath and the tiles, where there was no grout or mastic, which is in serious need of care and attention. The towel hangers were located on the wall on the length of the bath, very high which meant that It was not possible to hang our towels without climbing on the edge of the bath.our room felt dirty everyday and was not cleaned well. We found mould residue, dust and hair most days in our room after it had been made up. The Concazzurra is a small hotel but our room was never made up by 1 pm, therefore we had to wait outside until it was done. The minibar was not replenished daily and on one occasion, a bed sheet with several holes was used to make our bed, which we found particularly inappropriate, let alone in a 4-star establishment.Whilst our room had a garden, it was not enclosed so we could not let our child play outside.
The maintenance is not kept up, despite broken chairs, old jacuzzi tub, buckets, decorating materials(!), rubbish being found in several areas in full view of guests and the general public.
The shuttle service to Sorrento was greatly appreciated and plentiful-except on one day when the arrival of guests meant that the minibuses were not available for several hours, without notice. One of the vehicles only used to the main road was old and very battered, with seats which were broken. The evening entertainment was of poor quality with an out-of-tune singer.
The lunch time menu was very repetitive with a lot of dishes served with chips and very little vegetables. The mash potatoes were from a packet, not "homemade". Some of the food lacks imagination, for instance a cucumber salad is just a plate of thickly-sliced cucumber- no seasoning, no dressing, no herbs. At breakfast, tea and coffee was provided from a machine. Again in a 4-star hotel in Italy, one would think fresh coffee could be served by waiters. Juices also came from a machine.
All the three pools were filled with sea water, which felt incredibly salty; even the shallowest pool for children which was too deep with toddlers and babies.
The lifeguards are very busy dealing with locals coming to enjoy loungers and pools, handing out water sport equipment, parasols etc and the pools were not supervised well, if at all at times. On one occasion, I asked one of them if my son could borrow the sand toys, and I was told that they were for people not hotel guests! The resort gets incredibly busy and noisy with daily customers, and sometimes, loud music was played for a few hours at a time. We never felt able to use many of the All-inclusive features such as snorkelling because of this. The grass area around the jacuzzi is in poor condition, with a lot of weed, very little grass or none at all. The dining patio was never washed once in our two weeks stay, thus looking dirty and attracting ants.

Room Tip: Just find somewhere else!
  • Stayed: September 2013, travelled with family
    • Location
    • Rooms
    • Service
2  Thank tortue127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014 via mobile

Stayed here 1/8/94 to 15/8/04.lovely hotel very secluded, not much if you have children for them to do, No other hotel near it and at the botyom of a very high cliff, shutyle bus free app every hour to sorrento app 2 mile away.We found the hotel very nice, lovely room and views, all the staff are excellent.I found the breakfast was okay, lunch probanly the best, but not keen on evening meals.Staff couldn't DO ENOUGH FOR YOU everyone from the cleaners down were superb.The evening entertainment was shocking very un professional in our opinion.If you go into sorrento be prepared to pay high for drinks a pint app £4 60 being the cheapest.Sorrento though is a must to see with lots of nartow streets etc and lovely to eat out.For an AI the bar was fantastic and spirits etc were great not your usual plonk, well done to the staff on the bar never stopped working and very polite.We stayed in room 302 on the top floor.brian and vanda from hyde cheshire.

Stayed: August 2014, travelled as a couple
1  Thank bnt1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

My husband and I have recently returned from this lovely hotel near Sorrento. We spent a week there, on an all inclusive basis, and enjoyed excellent service, delicious and plentiful food and very good company,
The hotel is at the base of a high cliff and is accessed via a VERY twisty, narrow road featuring several blind or hairpin bends, necessitating beeping of the horn or 3-point turns to negotiate them. The drivers of the hotel shuttlebus were more than capable and we had every confidence in them on our many journeys up and down the cliff. It is not really advisable to attempt to walk this road as the bends are so tight and narrow that it would not be safe if you met a vehicle on the way.The views from this road were stunning as was that from our top floor room which was of the sea of the Bay of Naples with the island of Ischia facing us. Our room was comfortable, though fairly basic.The fridge was a welcome asset and complimentary water was replaced each day. A safe was also provided free of extra charge.
Locals often use the hotel bathing and sunbathing facilities and account for extra traffic on the road to the top of the cliff. Hotel guests have separate 'guest only' facilities. Swimming in the sea is possible on 'calm' days, and we heard is wonderful, but on the first days of our stay this was not possible as the sea was too wild and the waves were quite spectacular against the concrete breakers.
We had some heavy rain overnight on one occasion and this led to some muddy areas on the grass. Extra matting or wooden walkways may have helped.
Entertainment at the hotel was quite low-key but pleasant enough, and only on 3 nights during our stay. It consisted of one of two different gentlemen entertainers who played the keyboard or guitar, one of whom also sang and encouraged hotel guests to sing in karaoke fashion.
There were mosquitos in evidence while we were there so guests would be advised to arm themselves with repellent. You didn't really see or hear them and you didn't know you had been bitten until the red lumps appeared!
When travelling into Sorrento the shuttlebus, which was fairly frequent and easily booked in advance, would drop us off at a convenient location near the heart of the city just a 10-15 minute drive away. We loved Sorrento and there is plenty to see and do among the cobbled streets - lots of interesting shops, pavement cafes, churches, museums of marquettey and of musical boxes, art galleries featuring exhibitions of work by Picasso and Leonardo De Vinci, two marinas - a visit to Marina Grande - once a small fishing village, is a must and of course delicious ice-creams and magnificent views of Capri, Naples and Mount Vesuvius across the bay. We saw several weddings parties including newly married couples walking along the city streets and even one bride and groom enjoying the local city train! You could also stroll through a lemon grove hidden in the town and sample the local liquor 'Lemoncello'. We didn't travel on the public transport on this visit, so we can't comment on it except that we did hear that it can get very busy so you are best to travel early to get a seat.
We paid a very interesting visit to Pompei which is much larger than we had imagined, so a professional guide was valuable to get the most out of our time there. Vesuvius was worth a visit, involving a steady uphill walk to the crater,- be warned it can be cool and windy on the top. A trip along the Amalfi Coast by minibus, (The Amalfi Experience') was a great day out and we spent considerable time in the charming and picturesque towns of Positano, Amalfi and Ravello and saw truly remarkable scenery on the way. I'm an experienced driver but I would not wish to drive in this part of Italy! You would have to have nerves of steel to cope with the scooters (which can overtake on the left or right of you) and other road users on such narrow and demanding roads.
We really enjoyed our first visit to Sorrento and our stay at the Conca Azzuro. We have already booked to return next year as there is still so much to see and do - Capri, Ischia, Herculaneum, and a boat trip back to Positano to name just a few! As we didn't get to visit Sorrento at night time (I didn't fancy the drive back down the cliff in the dark in spite of the competence of the shuttlebus drivers), we intend to stay in the city itself next time so we can experience the street entertainment and evening atmosphere.
Although a beautiful place to visit, anyone with limited mobility would be restricted as to where they could go The roads are narrow and busy and not always with pavements. We only saw two wheelchair users during our visit. Careful research would be needed before booking.

Room Tip: All rooms are sea facing. There are 3 floors and no lift.
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank UnwinMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

We have just got back from a two week holiday through Thomas Cook (11/7/2015-25/11/2015). We arrived mid afternoon after a few minor delays with the flight but staff were waiting for us and we were whisked away for a late lunch while our bags were taken to our rooms. A taste of the great service this hotel provides right from the off. In our room was a bottle of sparkling wine which was another nice touch. The room was very clean with a lot of wardrobe/storage space and had a great shower with plenty of hot water. Some people have mentioned that the rooms need a refurb but ours (307) was fine.
The staff make this hotel. Franco, Tina, Catello, Fanchesco in the restaurant, Salvatore by the pool and Anna at reception deserve a mention although everyone were superb. Nothing is too much trouble. Maids do a brilliant jobs too with room cleaned daily with new sheets and towels. One day we went on to Naples and Herculaneum but were delayed on the train back not arriving back at the hotel until 9pm very fed up. We'd phoned the hotel from the station so Franco and Catello were there and had a table waiting and within 5 mins are spirits were raised once more with our meal and a bottle of wine. We felt like we'd come home. The food is amazing with full waiter service. Unusual for an all inclusive. Buffet breakfast with cereal, breads, cheese, ham etc plus a cooked option as well as fruit and yogurt and cakes. Lunch was a ordered from a menu as was dinner but with a buffet for your starter. The was antipasti type bits then two courses brought to your table. You helped yourself to the deserts. It never got repetitive and we were constantly surprised by how good it was. Sitting on the terrace watching the sunset over dinner will be one of our lasting memories. On Mondays they do a Neapolitan buffet night which was nice but not up to the normal very high standards of the other meals. On Thursdays they did a BBQ evening and this was very nice and a nice change. The drinks were excellent too and take pleasure in bringing you a bottle of wine rather than a glass. We will normally eat out 3-4 times on an all inclusive as it gets boring and we feel like a change. We only eat out once in the evening this time and that was because we didn't fancy the Neapolitan Buffet again and wanted a meal in "Meating", Sorrento which we'd read about. The shuttle bus service to Sorrento was excellent and I'd also recommend going into Massa Lubrense which is walkable. We had a coffee and pastry there a few times in the morning. The marina is very pretty too if you fancy the walk down. The hill out from the hotel is a challenge but perfectly walkable and of course there is the shuttle bus if needed. I ran up the hill most mornings so you're not trapped there as some other reviews have implied. You'll need to take some exercise to counteract the effects of all that food anyway!
There's not much going on in the evening which is how we like it. Hotel entertainment is generally terrible anyway! With Sorrento on your doorstep, you have that option after dinner anyway if you fancy a bit of nightlife.
We went on two boat trips that we arranged via Salvatore, head lifeguard. One on to Amalfi and Positano which is the only way to see the Amalfi coast, and the other to Capri in the evening. During the day the island is flooded with thousands of tourists and you can't move but during the evening we were there with mainly the people that live there. Great for those that love people watching. Both trips were on a smaller boat with 6-8 people and very enjoyable. Sorrento is a lovely place too and so easy to go to with the shuttle. We walked it once and it took an hour.
The pool and waterfront area is used by locals who pay for the privilege. We had reservations about this in case it made it too busy. There's nothing to worry about and we loved watching the Italian families. They love their children and family life. Three generations normally turn up to enjoy the sun and gave the place a little injection of life. It got busier on weekends but never bothered us. Hotel guests have there own area to relax in the sun which is very quiet. The pool although salt water was only a little salty. It wasn't 100% seawater and very refreshing as was the sea which is right on your doorstep. There's no sand so water shoes make it easier. Other guests had problems with the mosquito bites but we brought a spray with us and didn't get one bite.
We loved our holiday, Italy and it's people and a big part of that is down to Concca Azzurra. We plan to return in a couple of years. Thank you Concca Azzurra!

Room Tip: Go for a top floor room no. 306 or higher for the best sea views. These rooms are situated nearer the reception/restaurant side of the accommodation and so you don't look out to sea over the car park.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
6  Thank cleslie2108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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