It is a family run Hotel. Columbina, one of the family, is the reservationist and manager. She and the whole family treated us as one of theirs. The room was spacious, and extremely clean. One thing Americans need to know about Europe is that they don't use face cloths (bring your own). Both nights we stayed there we had very fine meals. The room was very quiet, even with a family with two small bratty kids, next to us. All-in-all, I would highly recommend Hotel Merloni.