We were 16 woman meeting up in Menaggio to celebrate our friends birthday and have fun together.
On our second night we had this restaurant booked. Nice table set outside with a beutiful view of lake como. Our waiter was nice and polite but didn't really manage to get our order right... some of us got the main course together with the starters :-(.
The bottle of wine fell and broke some glasses (the tables were unstable) and two plates with food got full of broken glass. Their plates were replaced with new food and everyone was happy.
After our lovely dinner, the waitress started to take away our wineglasses - without asking if we wanted more wine... even the glasses WITH wine! We felt no more welcome and asked for the bill. Surprise! They charged us for the two extra dishes (after the glass incident!).
As I spoke to the manager and kindly asked why we should pay for them, he answered:
"it wasn't our fault!"
After some diskussion he changed the bill but had a problem that one of us wanted to pay with credit card!!!!
I've been working in restaurants for 20 years and I have never ever experienced something like this!!!
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