We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“disgusting Hell would be a better place to stay at and stay staff intimidating”
1 of 5 bubbles Review of Hotel Bellavista

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Bellavista
Ranked #6 of 10 Hotels in Menaggio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“disgusting Hell would be a better place to stay at and stay staff intimidating”
Reviewed 13 September 2013

Should be removed from the brochures .Should have read prior customers comments. Please do read the hotels reviews first. Be Warned!! Ran out of food at breakfast. Doors locked at 11:10pm lights out. Offered scrambled egg and SPROUTS for dinner.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank printer65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

305 reviews from our community

Traveller rating
    66
    127
    55
    29
    28
See reviews for
41
191
8
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Harwich
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 September 2013

I only wish I had believed the terrible reviews I had read about this hotel before going, because if I had, I would not have picked this hotel. Bellavista - the positive parts: the view is lovely and the coffee at breakfast was drinkable too. That is it people - I can not find another nice thing to say about this hotel. The receptionist (young lady) was nearly polite & nearly helpful. The older man & lady were rude, indifferent and clearly could not care less about package holiday customers - we were treated like second class citzens and felt like one too. At breakfast and dinner we were not permitted to sit anywhere near the lake to enjoy the view this hotel has but at our allotted table four rows back, away from the lake. The tables with the beautiful views near to the lake were kept for the restaurant customers rather than tour package guests. We sat in a row with other Thomson and Ingham's guests two tables deep - I honestly felt like I had been placed on the naughty table at school. The food was awful - another guest commented to me that it wasn't that bad. My view is 'not that bad' is not good enough. We were in Italy - the country of gastro food and were having to make do with the very poor, luke warm effort served by this hotel. Breakfast was bearable but with little selection, but again poor compared to other hotels we have stayed at in Italy. Our room did not have air conditioning or a balcony and certainly had not been refurbished any time in the last twenty years. It was fairly clean although certainly not spotless. Some tiles on the bathroom floor were cracked & the hand held shower/bath tap dripped continuously, adding to the stain already on the bath. The bath towel I was given was threadbare & had a small hole in it & my bed sheet had been lovingly darned by someone. The beds were uncomfortable and pillows thin but in all honesty I coped with this ok. We were at this hotel in early August and it was extremely hot - we very stupidly thought we had booked a room with air conditioning but apparently we had not. We spoke to the receptionist to ask if we could move room, pay extra or get a fan to help us cope with the heat in our room. The answer was a very clear no. There was no discussion or debate about this, it was our fault for booking in August when it was hot. I then complained loudly and enthusiastically - I asked if they ever read their reviews on trip advisor to which she very smugly stated - no. I suggested maybe they should and make some improvements according to comments. It was at this point the older man stepped in and stated he would see what he could do re a fan. Credit where credit is due - a fan was delivered to our room the next day, making our room a much more comfortable temperature. I thanked the older man but again this is where the hotel staff come into a class of their own, he just dismissed me. According to the hotel receptionist, on the third floor there is only one room with air conditioning - this is not room 103 .

Room Tip: Don't go here - I can't recommend this hotel at all based on our experience.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MazzyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Menaggio hotels

Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
York
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 7 September 2013

Have just returned from a weeks holiday at The Bellavista. It is well named, the views across the lake where stunning. The hotel was clean and the towels etc changed daily but that is where the praise stops. Most hotel staff and owners are proud of their hotel and eager for visitors to have a good experience, not here. The owners were unfriendly and unhelpful, and this is echoed by the staff. No one smiled, an occasional curl of the mouth was seen by at least one guest! The food was poor, the pasta courses were fine but other courses ranged from dire to ok. This is a country with a wide range of ice creams, cakes desserts etc but every night we were offered icecream, fruit salad and only if pushed, the occasional piece of cake, without cream or sauce. We discovered on the second day that the menu was the fixed price deal for the terrace restaurant at 26 euros a head, for 3 courses. We chose to eat out one night, a much better quality meal, with coffee came in at the same price, but the wine and water were cheaper. Finally there has to be mention of the beds, they are firm which is not unusual in Italy but you only get one very thin pillow with the constituency of a paving slab. A fellow guest asked for a replacement softer pillow and was met with great hostility and amazement. Would we return, no - for a similar price there are much better hotels in this area of the lake.

Room Tip: If you do go, choose a lake view, balcony and ask for a room one 1,2,or 3 as the balconies on 4 are...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Doeplayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 September 2013

In August I stopped by for a piece of cake (mediocre), a cup of coffee and some mineral water on the terrace - the view was lovely, but the service surly. The waitress made it quite clear that I should have brought cash when I handed over my card at the end, I left with an uncomfortable feeling and shall not return!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Service
Helpful?
2 Thank Peony_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kortrijk, Belgium
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 September 2013

When visiting we had the same experience like some other reviewers said. We stayed two nights last minute and were met with a really unfriendly staff. They didnt feel like helping us at all. Good think we had a room with aircon because the place was small and facing the street, so we couldnt leave the window open.

The breakfast was not as expected, lacking choice and you had to be fast. If you're the last to have breakfast, there's not a lot left!

Dont try to have a drink at the bar, they dont feel like helping nor serving. The bar closes at 11 but ordering at 10.30 was frowned upon!

The only really friendly member of the staff was the cleaning.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 August 2013

We travelled around Lake Como, and it is blessed with many great views, but few are any better than from the balcony of room 204. The pearl of Bellagio to the right, Varenna to the left and the expanse of the central lake before you.

It would be a shame to miss this hotel, the room we stayed in was recently renovated in a clean and elegant style, with everything you would need. We booked the hotel directly and were checked in by the same Lady who took the booking, she has been charming and helpful through out. We owe her a thanks. The restaurant has a wonderful terrace on the lake, making Bellavista a very real dining experience. Coffee and croissants for breakfast over looking the lake is a special way to start the day, and our new friends have convinced us the Fish they had for dinner was the best they ever had.

The room was kept spotlessly clean though the diligent work of a very dedicated member of staff, who gets special mention as she repeatedly rearranged her schedule to accommodate us.

We mixed our stay with days by the lovely pool and have had the best of both worlds, which can be rare on Como, so I hope this review gets others to have as much fun. The view is exceptional, the location special and both should be enjoyed.

Room Tip: 204 with beautiful lake view from the balcony and vigorous air con.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Benjamin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 August 2013

If you are looking for charm, friendliness and good Italian cuisine, then avoid the Bellavista Hotel. It fails to deliver on all three.

On arrival at the hotel (after being delayed and following a 3 hour transfer) we were greeted with indifference. Apart from a request for our passports, no other communication was forthcoming and we were sent with our cases to our 3rd floor room in a rickety lift.

The room (303) was small, dated and very tired. Although we did had a lake view, we had no air conditioning. (Only one room on this floor according to the receptionist has air conditioning.) Throughout the week the room was stifling and we slept with the doors open. We did get a fan for the room when we complained about the heat, yet this was after fierce discussion with reception. Customer care is not a priority of the hotel.

Unfortunately B&B was not available with our Thomson's booking, thus we booked half board. We would always prefer to venture out to eat. The food at the hotel was dire throughout the week, on par with poor quality school dinners. Equally the service was poor. No one ever explained where dinner was served; how we ordered; what the desserts were, nor at any stage did anyone ask how we found the food. Timing between courses was dependent on how busy the "other restaurant" was. The cold breakfast was adequate but repetitive. Staff had to be asked to replenish low food stocks, rather than this happening as a matter of course. On a positive note, the coffee at breakfast was fine, as was a lemon sorbet we had one night.

The management and waiters of the Bellavista are clearly not interested in their package tour guests. Instead they are preoccupied with their passing trade customers in the restaurant, who are afforded with a veranda Lakeside view, and their European clientele who have booked directly, rather than through an English tour operator. It feels like the hotel operates a two tiered, segregated system. The re-furbished rooms below us, which do not appear to be offered to Thomson clients, reflect this.

The hotel's location on the Lake is ideal - near to the ferry terminal, the bus stop and the centre of the resort. This could be a really lovely place to stay if the package tour rooms were upgraded; the staff were sent on an intensive customer service training course; and the quality of the food improved significantly.

Overall our holiday was enjoyable but we would definitely not return to this hotel.

Room Tip: Avoid room 303 and make sure you have air con. Reception told us that only one room on our floor ha...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AJB12013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Menaggio
0.1 mi away
Hotel Garni Corona
Hotel Garni Corona
#1 of 10 in Menaggio
373 reviews
0.1 mi away
Grand Hotel Menaggio
Grand Hotel Menaggio
#3 of 10 in Menaggio
556 reviews
0.2 mi away
Grand Hotel Victoria
Grand Hotel Victoria
#7 of 10 in Menaggio
236 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel du Lac
Hotel du Lac
#9 of 10 in Menaggio
165 reviews
0.6 mi away
Hotel Royal
Hotel Royal
#2 of 10 in Menaggio
103 reviews
2.4 mi away
Hotel La Perla
Hotel La Perla
#1 of 8 in Tremezzina
794 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Bellavista? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Bellavista

Property: Hotel Bellavista
Address: Via Quattro Novembre 21, 22017 Menaggio, Italy
Region: Italy > Lombardy > Lake Como > Menaggio
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 10 Hotels in Menaggio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Bellavista 3*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the centre of Menaggio, directly on the lakeside, Hotel Bellavista enjoys a magnificent panorama across the heart of Lake Como. The view of Bellagio is amazing, unique, because we have the best position in the center of the lake.The spacious veranda of the "Ristorante del Porto", the solarium with swimming pool and the terrace enable guests to relax to the full in a wonderful setting. Just 150 m from the ferry boat and water bus landing stage and 50 m from the bus stop. The hotel offers comfortable rooms all with satellite TV and safe. Tea room, bar, free WIFI in the whole hotel, lift, garage, car park, private mooring for motorboats. 18-Hole golf course 2 km. Away (Menaggio & Cadenabbia Golf Club) with special arrangements for Hotel guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Ebookers, Expedia, Booking.com, TripOnline SA, Priceline and Traveltool, S.L.U. so you can book your Hotel Bellavista reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bellavista Hotel Menaggio
Hotel Bellavista Menaggio, Lake Como

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing