Stayed at this hotel and still unsure of why I chose it. It is up a hill - don't be walking with any luggage. A taxi should charge (8 Euros - for 5 minutes!) but they charged us 9 because his car was new. Yussef from the hotel will do it for 5 in his pocket.
The reception was closed when we arrived and we had to wait for someone to show up. We had booked the room online. It was cold and we were subsequently told that there is no heating in the rooms booked online but we could get one for an extra 10 Euroa per night - we really had no choice it was very cold. Not surprisingly we could not get a receipt for the extra 20 euros for our 2 nights just a car salesmans smile as it went into the pocket.
A previous review got a warning - not us! Woke up - no water - yes no water at all. When approached staff were not interested and certainly not in any hurry to do anything about it - oh there was any extra charge for the 'community'. No apology for no water, no suggestion of any 'discount'. Hotel restaurant offered a special meal deal - thank goodness we didn't take it - same food must cheaper in town.
Won't be back - ever. You shouldn't put yourself through this - pay extra elsewhere if necessary
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- Also Known As:
- Hotel Sonenga Menaggio, Lake Como