We have stayed in room 111 for the period 24.05 - 31.05 2014 in Piave, Mestre. During our checking out early this morning today we have been threatened by the receptionist employee on duty as a criminals! We have been threatened with police! The behavior of your colleague was rude, arrogant, extremely aggressive and threatening. He has even not checked in advance in your hotel system that everything - every single cent! - has been duly paid the previous evening and that your colleague then has clearly marked on all papers about room 111 the sign "PAID". He has not even looked or checked in your hotel software or in the hotel ledgers (as it should be the normal procedure for all coming check outs during the night watch!) and he threatened us all the time with prison! I have SMS statements from my bank for the transactions, I have even shown to him the payment receipt from the previous evening but he just continued to be aggressive and to threaten that he will call police and to do all he can to cancel our flight! I have not enough words even to describe his behavior - I visit Italy for years, I visit Venice for second time, I have visited hotels all over the world including countries less civilized than Italy. This is the first time in my life when I am so disgusted from a hotel service. As a result we were not able to catch the transfer bus to Marko Polo Airport on time and to buy a ticket and we have almost missed our flight! We were lucky to catch in the last possible minute a taxi which costs EUR 35.These guys really succeeded to spoil my nice holiday and even my impression for the Italian hospitality and Italian kindness.
- Official Description (provided by the hotel):
- Situated in the centre of Mestre, near the railway station, Hotel Piave is the ideal solution for tourists who would like to reach Venice in a convenient manner yet have space to breathe in a Hotel with a peaceful family-run atmosphere, in a setting dominated by warm colours and where attention is paid to everything even in the tiniest of details. ... more less
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- Also Known As:
- Piave Hotel Mestre
- Hotel Piave Province Of Venice/Mestre