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“clean and friendly”

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Smart Hotel Holiday
Ranked #12 of 58 Hotels in Mestre
Certificate of Excellence
Reviewed 25 November 2013

We stayed at Smart Hotel Holiday for 3 nights before getting on a cruise.
Before we left England I emailed the hotel to ask about a shuttle transfer from the Airport, I received a very quick response and this was sorted out with no problem, when we landed our transfer was waiting for us which i felt was very good service.

The hotel was clean and we were very impressed with our room which was modern and comfortable.
The breakfast was nice although more choice would always be good.

We ate in the dining room in the evening on one occasion, the food was nice although the choice wasn't great, just a set menu, I would expect more pizza/ pasta dishes which was lacking, but i guess that is just personal preference.

The hotel staff were all lovely and very helpful.
The hotel was set quite a way from Venice itself, however the hotel has a shuttle bus for 5 Euro's pp each way which takes you direct to and from Venice- we used this to get to the port also.

We purchased a public transport card from the hotel to last 36hrs (25euros pp), this allowed us to get on and off the vaporetto's, trams and buses as many times as we want. We were told by the hotel staff what bus and tram we needed to get to get back to the hotel from Venice so this was pretty easy to use.

Overall we were impressed with this hotel, if you are looking to stay very close to Venice, this isn't the hotel for you, however if you don't mind exploring and are reasonably confident with public transport then this hotel is perfect.

I would stay here again as it was clean, friendly and modern, especially now knowing how easy it is to get about on the public transport system.

  • Stayed: November 2013, travelled as a couple
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5  Thank TruLuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMARTHOTELHOLIDAY, Responsabile relazioni con la clientela at Smart Hotel Holiday, responded to this reviewResponded 16 January 2014

Dear Guest,
thank you so much for your kind review.
It's always a pleasure reading about sadisfied guests.
We want also thank you for the suggestions about the restaurant, we learn every day from our guest, to improve the service.
Hoping to see you in the soon future as plesant guest.
Best regards
SHH

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349 - 355 of 697 reviews

Reviewed 20 November 2013

This hotel was OK.the breakfast was good with plenty of variety and the reception staff were helpful and spoke good is a shuttle bus but we had to ask about it to take us to the airport.email them details.you have to pay for it but its reasonable 7 euros to the airport.the big problem for us is that its a way away from Venice.we had to take the tram then bus which depending on traffic takes 30-45 mins.the staff told us which number to catch and where and you can get bus tickets from them.

  • Stayed: November 2013, travelled as a couple
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Thank sarah j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMARTHOTELHOLIDAY, Responsabile relazioni con la clientela at Smart Hotel Holiday, responded to this reviewResponded 23 November 2013

Dear Guests,
apologize for the inconvenience with the public trasportation, but in this period there are a lot of work in progress just to let the tram get into venice straight.
So, right know, the best way to get into town is our shuttle service, in 15 min you'll reach Venice, as the staff explained you at your arrival.
we hope to see you next year to try the brand new pubblic transportation service and to be our relished guest.
Best regards,
SHH

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Reviewed 11 November 2013

The hotel is in the middle of no where, way too far from the airport and only used for tour groups that stay for the cruise or day trips. At least the room is sort of clean, they spray a very strong cheap perfume to mask out smells...smoking perhaps??
Staff was nice. Restaurant food was atrocious. Even Chef Boyardee would be ashamed.
BAD LOCATION!

Room Tip: SMOKING HOTEL!!!!!! Great if you smoke Bring nose plugs if you dont like strong cheap air freshene...
See more room tips
  • Stayed: November 2013, travelled as a couple
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Thank gwibs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMARTHOTELHOLIDAY, Responsabile relazioni con la clientela at Smart Hotel Holiday, responded to this reviewResponded 23 November 2013

Dear Guest,
Thank you for letting us know about your stay at the Smart Hotel Holiday.
We appreciate your comments about our staff as we always try to make our
clients to have the most satisfying Stay at our Hotel and try to help with
any queries or anything that can make a better experience!
Regarding dinner we are so sorry we didn't make your expectations we will
check with our staff, as we usually get very good reviews regarding dinner
quality.
All our rooms are NON SMOKING policy and the perfume might have been from the
housekeeping cleaners.
Smart hotel holiday is located in a quiet area outside Venice in Mestre
surroundings and is clearly shown in our website, to reach Venice we have a
shuttle that gets there in 15 minutes or public transportation every ten
minutes that gets there in about 20 minutes
Again thank you for your review we always take advice of our clients point of
view.
For any further comments please do not hesitate to contact us.
Best regards,
SHH

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Reviewed 3 November 2013

While this place is far from the city of Venice, the hotel is clean, the beds were comfortable, and the staff is friendly. I was with a tour group, so I'm glad I did not have to do the driving. The breakfast was fine. From what I was told hotels on Venice Island are VERY expensive. I don't remember the name but ther is a VERY good pizza shop within walking distance.

  • Stayed: September 2013, travelled as a couple
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1  Thank CBR0107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMARTHOTELHOLIDAY, Responsabile relazioni con la clientela at Smart Hotel Holiday, responded to this reviewResponded 6 December 2013

Dear guest,

Thank you for writing a review regarding your stay at the Smart Hotel Holiday.
We are very glad to read that you were satisfied with our quality of the rooms
and felt comfortable in our beds! This is very important for us!
Also we are happy to read our staff was nice and friendly.
Usually tour groups stay at our hotel as we have a very convenient location to
travel to Venice and the surroundings and 10 minutes drive to Venice Island
Hope to have you in a near future as our welcome guest we send you our best regards.
Smart Hotel Holiday

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Reviewed 19 October 2013

This hotel is only for tour groups. It is too far outside of Venice. The hotel does have a shuttle into Venice but the times are not great. They charge for wi-fi. The food in the evening was good but breakfast is to be skipped (unless you like cut up hot dogs). The rooms have thin foam rubber beds and are compact like a college dorm. The supermarket is a 10 minute walk from the hotel (along the back alleyway and to the right at the main street).

  • Stayed: September 2013, travelled with friends
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1  Thank jubliladaviajar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMARTHOTELHOLIDAY, Guest Relations Manager at Smart Hotel Holiday, responded to this reviewResponded 13 November 2013

Dear Guest,
We would like to thank you for sharing your experience regarding your stay at
the Smart Hotel Holiday
We are so sorry to read your expectations regarding your stay weren´t
satisfactory.
There was probably a misunderstanding regarding wifi as we have free wifi
access to our single clients there is a rate but only regarding groups.
The Hotel is located in Mestre just 6 km outside Venice Island 15 minutes in
our hotel shuttle or 25 minutes by public transportation that runs every 10
minutes. In our website we show our location.
We are also so sorry to read that you didn´t appreciate our breakfast our
hotel serves an american buffet breakfast, we will check with our staff to try
to make the better quality standards.
For any further information please do not hesitate to contact us again.
Best regards.

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Reviewed 29 September 2013

We stayed at this hotel for day use only but it was just what we needed. We'd just done a weeks cruise and was on a late night flight back to Australia so we needed somewhere to drop our bags and shower. I contacted the hotel via email asking for a room for day use aand they got straight back to me. They oranized the pickup from the boat and the drop off to the airport both very good.

The room was big,well set out and the bed comfortable even though we didnt get to us them. The front desk staff,Vanesse was very helpfull and told us how to get the bus into Venice. We spent the day there but caught a cab back as we were running late.

For anyone wanting a hotel just outside Venice this hotel is the one to use. If we would to come back again I would stay here if I didnt want to stay in the heart of Venice as its half the price.

  • Stayed: September 2013, travelled as a couple
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Thank gidgie52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

My family came from Argentina to visit me to Italy and we all stayed at the Smart Hotel Holiday in Mestre. After more than 15 hours of traveling, this hotel was everything they needed and wanted: they got some good sleep and got ready for an intense couple of days of exploring Venice. Good beds, good new bathrooms, a nice restaurant of a simple menu and awesome quality of food, and outstanding staff that took care of all our needs and helped us plan our two days in Venice. They were also very flexible and accommodating of some last-minute requests and booking changes.

They sell tickets to the Venice transport network, have good maps for sale and simpler maps for free, good parking space and a shuttle that can pick you up or take you to the airport for 10 Euros.

Only thing to consider: there is no good transportation from Venice city to the area of the hotel late at night. If you are exploring Venice late, plan on getting a taxi to the hotel.

  • Stayed: September 2013, travelled with family
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1  Thank NiniGuaia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smart Hotel Holiday

Address: Via Dell'Essiccatoio 38, 30174, Mestre, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Mestre
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Mestre
Price Range: £43 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smart Hotel Holiday 4*
Number of rooms: 97
Official Description (provided by the hotel):
New concept with spacious rooms and deluxe modern design standards with wi-fi and satellite TV, an excellent restaurant serving traditional Venetian food private parking and internet point, meets the needs of all types of customers being suitable to the comfort required by memorable vacation or business. ... more   less 
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Also Known As:
Holiday Hotel Venice
Smart Hotel Holiday Province Of Venice/Mestre

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