Check in was interesting. Next to us was a party having a long and loud argument about their room booking. Had asked for joining rooms had not been given to them, yet had been on another visit. Customer really upset hotel worker could not have cared less. Our check in was really impersonal. Hotel worker did not look at us once or due to that smile or acknowledge us. We had three people booked in the room only given one key. Normally we are given two keys in a real hotel. I asked for two and was curtly advised this is all you get, one room one key! Oh sorry for asking. Went to room. This is not a small hotel therefore the size of the lifts was surprising, there are two but are really small. When inside room we had asked for x3 occupancy so all they did was stick an extra bed on the side if the double bed and it looked horrible. In fact i would have thought dangerous because the edge of it stuck over the entrance to the bathroom. Surely they must have room that can cope with a request of x3 people rather than supply a room with a bed bunged into it and it looked more like a prison cell. No i understand this part of the world can get hot but in winter they have no carpets or even rugs made getting up and walking around really cold to the foot. Not nice. There was a horrible sewage smell in the bathroom that never went away. Pointless complaining, just be aware. In general room functional, not one you would like to be in.
Bed really hard, heard a lot of people complaining about this at breakfast, another story later. Only one pillow per person and these were as flat a a pancake. Called for more, they never arrived. The noise from the room if you are in the front of the hotel as we were was terrible. Must have been woken up at least 6 times during the night, either due to marauding crowds screaming or delivery lorries, buses or traffic during the night. Ask for room at the back if i were you.
Breakfast was included in the price but was like cattle market. Most of the time the coffee and orange juice machines were empty and not working causing queues. The food was lacking and not re stocked very well. The tables were left dirty for a long time after people had left. Then two girls and a man cleared them eventually slowly and the two girls did nothing except moan all the time they were clearing and did not do this quietly. Surely they must know people can understand their mother tongue well. If you do not like it, get another job!
Watch out early evening the reception and lifts are taken over by a daily delivery of Chinese people. This clogs the lift for ages. Not sure what happens to them as i never saw them again!
Very good bus service to venice only a few stops and no changes.
So if this is what you are looking for, This is the place for you.
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- Also Known As:
- Delfino Hotel Mestre
- Quality Hotel Delfino Venezia Mestre Province Of Venice