I highly question the QUALITY in this hotels name. I arrived from the airport while traveling with my 8 year old daughter around 12pm. We were exhausted from our trip coming from the US only to find out that we did have a room even though I booked it 3 days prior and received a confirmation. Since I didn't stay there, I cannot give a rating on anything other than the treatment I received at the front desk. Lisa was pleasant and seemed nervous that they did not have accommodations for us. However another girl at the desk who wouldn't disclose her name was rude and confrontational. She was rude with at least four or five other guests who were complaining about their rooms. Even threatening to call the police on one if them. Since I do not know her name, I'll have a physical description. She was tall with short red hair, glasses and blue eyes. Management should speak with her about what QUALITY customer service should be.
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- Also Known As:
- Delfino Hotel Mestre
- Quality Hotel Delfino Venezia Mestre Province Of Venice