We made our booking for Verde Venezia through the RyanAir website link in June, 3 months in advance. Our Mastercard number was duly recorded in the print out confirmation we received after making the booking. First problem: we had been upgraded from 2 to 3 beds, and would be charged for each bed. We thought the extra space might come in handy, so duly agreed to the change, although the process of upgrading and the extra charges worried us.
The confirmation note said to telephone on arrival at Mestre Railway Station. When we did so, we found the office had no knowledge of us. The hotel was full. Did we have any proof of our booking? Could we show that proof to the hotel management? We would be met and taken to Verde Venezia...
We took a local bus to the meeting place, the Ca' Noghera Casino car park. (Yes, truly!) Surprisingly, we were not left totally stranded: a young lady met us, denied all knowledge of our deposit ('it went to the booking agency, not to us'), then took us to the Ca' Noghera Hotel.
Actually, Ca' Noghera treated us well. They were sympathetic towards us and were located near the bus stop. We rang Verde Venezia several times to recover our papers which they 'needed to trace where the problem was...' We never got our papers back and each time I rang to insist on their return I was greeted by evasions over my identity and the existence of the confirmation note. Getting nowhere and wasting a lot of time, I gave up (we have photocopies, of course).
We never saw the Verde Venezia Hotel. If you deal with this company, beware. An honest firm making an honest mistake would have returned the papers as promised....
Instead of the Verde Venezia, call Ca' Noghera da Romolo (Italy country code) --------. When I called on my mobile, I had to keep the zero in the number. They will give you a fair deal for 80 euros a night , and they have a good restaurant. Ask for an English speaker to call you back; the young managers have no English but are great hosts!
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- Also Known As:
- Verde Venezia B&B Province Of Venice/Mestre