Please don't look at this review as a grumpy American. Because this goes so much farther than that. Upon arrival, the minimal English speaking staff was a little tough, but I dealt with it. We checked in to a room that, in all honesty, was about what I expected for the price I paid. Rock hard mattress, very small, but the Air Conditioning was at least bearable. The door lock only works when it wants to. It's pretty pathetic. Scary actually.
Here's the kicker. The customer service was beyond terrible. We arrived back at Hotel Roberta from a great night out at Venice at around midnight on a SATURDAY NIGHT. Not 3am... Midnight. All doors were locked. We rang the doorbell. No answer. We called the number suggested on the 'after hours' sign. No answer. Complete silence for well over 2 hours. We finally took the number to a nearby hotel manager who eventually got a hold of an employee at Hotel Roberta to finally let us in. By that time, we basically wanted to head back to the states and leave this hotel immediately. No apology from the man. Nothing. The employee basically blamed me and said it was " impossible" that I rang the doorbell and called the number multiple times. Imagine this happening to you in a foreign country by yourself. Hopefully this story makes you think twice about staying here.
All I have to say is.... PAY MORE. You currently have, at your disposal, the power of the Internet. I know this place may look like a great deal, But take advantage of this TripAdvisor privilege. This place is NOT a place you can trust, by any stretch of the imagination. STAY AT YOUR OWN RISK. Don't say I didn't warn you...
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- Also Known As:
- Roberta Hotel Mestre
- Hotel Roberta Province Of Venice/Mestre