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“Beware of cat burglars”

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Grand Hotel Bellavista Palace
Ranked #39 of 108 Hotels in Montecatini Terme
Reviewed 14 July 2012

I had a nice large room, bedroom, sitting room, two bathrooms. Service was spotty.

BEWARE, they do not tell you that they have a serious problem with cat burglars, I woke up to one in my room, and he ran out the second bathroom balcony, only getting my companion's purse. The police, when we made the report say it is common and that they will climb to the fourth floor. The security guard was no where to be found, until I started ringing the alarm in the elevator. He insinuated it was our fault because our window was open (we were fairly high up). He said it shows on the computer. He said it a couple times. The following morning the lady at the front desk, also accused us of keeping our window open, and to use the air conditioning.

There is no warning to keep the windows closed, no note, no attempt at putting in a security device that lets the window open slightly for air (other hotels I stayed at in Tuscany let the window tilt slightly in from the top). I met one other person staying at the hotel who was at the same conference, and he too was ripped off, but he didn't wake up and they cleaned him out including computer, camera, money, etc.

Given that this occurred with me and the only other person I knew at the hotel, and given the attitude of the security and front desk, and given the complete lack of warning or other measures to curb the incidence of ROBBERS IN YOU ROOM WHILE YOU SLEEP, and concerning the police also says it happens all the time, I couldn't help but think that the hotel or at least some of their employees were complicit with the thieves.

Room Tip: Get one on the pool side, I think the mold was in the ones on the spa side. Don't leave your w...
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  • Stayed: June 2012, travelled on business
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4  Thank wnmkr2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 34 of 276 reviews

Reviewed 4 May 2012

Our hotel room was huge...4 rooms for th 2 of us: an entryway, with a chair, sitting room with couch, desk, tv and balcony, bathroom and bedroom with balcony.

It was hard to get service at the bar...we melting having to too the recption area an ask for a bartender, but al in all, thi was by far th nicest hotel we stayed at during our Cosmos tour.

Stayed: April 2012, travelled as a couple
4  Thank ToucanBuffalo_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2011

We stayed there with our family in September and where pleasantly surprised, after reading all the previous reviews here. The service was on top of everything and the breakfast had everything you would have wanted. The front desk staff was knowledgeable of the area and very friendly. They made us choose between two different sections of the hotel and the rooms were well maintained, very spacious and clean. The dinner was traditional Italian and authentic'. The Hotel is situated just behind the Spa's of Monecatini and walking distance through the park to all the stores. We were lucky to get a relaxing massage while our kids had fun in the outdoor pool.
The Hotel staff must have taken the previous comments here to heart, because we had an excellent stay and I would definitely recommend the place to my friends.

  • Stayed: September 2011, travelled with family
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8  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2010

What a disappointment. Mold, mildew, peeling wallpaper in the halls. Ugh! At least the room was spacious and the bathroom was one of the largest we encountered while touring Italy. Our bathroom had standing water a couple inched deep in one corner. The breakfast was impressive but I would not recommend this place to anyone!

  • Stayed: April 2010, travelled as a couple
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1  Thank CaliRob56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2010

I read the earlier reviews and was afraid to stay here to say the least but since my husband and I were traveling with a group we didn't have a say. We stayed here for 6 nights.

The room was fine but nothing special for a 5 star rating which this hotel doesn't deserve. It was clean and neat as a pin with a generous bed, two bathrooms, a very large closet and lovely balcony with chairs and a table. However, it was very outdated and the bathroom tub and shower had some mildew and an unreliable shower. Also, our phone never worked. After reading reviews I am beginning to think that the phones never work in this hotel. Also, only some of the outlets worked to recharge camera batteries and phones so keep that in mind if you're there for more than a one night.

The food was actually pleasant and delicious. Breakfast was hearty by Italian standards with yummy brioche, rolls, bread, yogurt, cereals, juices, hard boiled eggs, cold cuts and cheese. It certainly filled us up daily. Even the milk for the coffee was warm which was a nice touch. Dinner was equally pleasant aside from the 'fresh fruit' for dessert which turned out to be canned fruit cocktail. It became a tour joke.

The service at this hotel was NOT good except for housekeeping. The wake up calls were a nightmare. The night porter literally slept (snored) on the job. The bartender was crabby and rude. Our tour director had to fight to get breakfast served at 7 am.

The common spaces were lovely. The lobby was comfortable and welcoming. The pool area was beautiful. All these spaces were clean and well kept. The location on Montecatini was perfect. Close enough to walk to shops and restaurants but far enough to be quiet at night with windows open.

I would love to recommend this hotel to a friend but I couldn't do it without giving them a full disclosure and letting them know that they could wind up in the basement which some on our tour did. They all said those rooms were damp and unpleasant. What sort of 5 star establishment is willing to risk their reputation over that? Apparently the owners of this hotel don't care. Tour groups keep booking here for unknown reasons.

  • Stayed: September 2010
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4  Thank KristiLaCrosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2010

We stayed here in june of 2010 and it was the worst hotel I have ever stayed at. We arrived with a tour group and apparently that means we have to sleep in a basement. Our room was 2 floors below the main lobby and it was disgusting. The entire floor smelled of mold and wet carpet. Our hotel rooms were even worse!! We had mold all over the curtains and the beds were wet from the damp air! Our shower which was the size of a phone booth had bugs in it and the sink was just an old piece of rotting wood. We immediately complained and asked to be moved but they acted insulted and told us they were all booked up. So we went to out tour director who also complained and she was told the same thing, so we actually called the main tour head quarters and let them know the situation. Then like we figured they found us 3 new hotel rooms for my family and I.
The worst part was the food! They couldn't even give us good bread! It was old and stale and tasted terrible. The main course was veal and was cold and slimy! Our dessert was supposed to be tiramusu but it came out runny and pretty much is liquid form! Our tour director again cussed out the cook and I'm sure they will never book here again!
Please believe all of these reviews because they are without a doubt true! In the united states a hotel this bad would be shut down and we be considered a 1 or 2 star hotel!
I would never go back to that place again and the 40 or so people I was with all agree!!!

  • Stayed: June 2010
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3  Thank Georgiadawg0905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2010

I am a 70-year-old seasoned traveler. Since retiring 8 years ago, I have taken 4 coach tours with guides (3 in Europe; 1 in Egypt). When a friend and I decided to take a tour with INSIGHT VACATIONS last year, I was so concerned about the awful reviews of this hotel that I wrote to INSIGHT to express my concern. Their response was that they had scouted out this hotel and felt that it satisfied their standards. I was still concerned and remained so until I arrived at the hotel two weeks ago.

It is hard to believe that the reviews I read were written about the same hotel I stayed in. In fact, the reality was so surprisingly different from the what I had read about, that I wondered about the authenticity of the all those negative reviews. This was one of the best hotels on our tour (and I am rather fussy)!

The hotel itself is lovely with indoor and outdoor swimming pools (which I did not use but saw). My room was one of the most commodious room of my trip. My friend and I had separate single rooms. I had an enormous comfortable bed, a bathroom with a bathtub/shower combination, two sinks, and a long hallway that made my room feel like a suite.

Since we were only in this facility two nights, I did not have much experience with their services. But everything in the room worked (phone, TV, mini bar, etc). We had a buffet breakfast two mornings that were more than adequate (as most buffet breakfasts we had were).

Since the hotel was included in our overall tour, I have no idea how expensive their rates are. Also, since the property is so large, I could not tell if there was a new and old section or not. Everything looked new to me -- and I always look around hotels to get a full idea of what they have to offer.

I was very happy with this hotel -- as were most of the people in my group. It is about a 15-minute walk from the center of this charming town, which I took. I would highly recommend this hotel and would certainly go back should the occasion arise.

I'm including photos that I took with this review.

  • Stayed: May 2010
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3  Thank Ash-in-NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Bellavista Palace

Address: Viale Fedele Fedeli No 2, 51016, Montecatini Terme, Italy
Region: Italy > Tuscany > Province of Pistoia > Montecatini Terme
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Montecatini Terme
#26 Luxury Hotel in Montecatini Terme
Price Range: £107 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Bellavista Palace 5*
Number of rooms: 73
Official Description (provided by the hotel):
Grand Hotel Bellavista Palace & Golf in Montecatini Terme is a five stars luxury hotel with a beautiful Fitness Centre inside. It is situated in a green area near the Tettuccio Spa in the centre of Montecatini. Beside the Fitness Centre of almost 1000 mq where people can spend relaxing hours , Grand Hotel Bellavista is equipped of a beautiful outside swimming-pool and and different types of rooms , comfort rooms , deluxe rooms , junior suites and twenty-five new suites with new bathrooms equipped of hydro-massage and Turkish-bath. The geography position of Grand Hotel Bellavista in Montecatini Terme is the best baseman both for a relaxing stay then to visit the most important cities of Tuscany with their art and cultural treasures . In fact nearby , with only 30 minutes of car, there are Firenze , Vinci and Lucca ; while in one hour people can reach Siena , San Gimignano and Pisa. Several are the the interesting itineraries nearby Montecatini from the green olive-groves , cross from the historic cable that arrives until Montecatini Alto , to the castles of Buggiano and Uzzano , the medieval villages of Massa and Cozzile , the “Green Velleriana” (Svizzera Pesciatina) and Pistoia with his beautiful Piazza Duomo. ... more   less 
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Also Known As:
Grand Bellavista Palace e Hotel
Grand Hotel Bellavista Palace Montecatini Terme, Italy - Tuscany

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