Went with National holidays and luckily the hotel was only a base as we travelled to Rome, Pisa and Florence.
No kettle in the room, towels were like tablecloths, very strange! The room was an adequate size but the beds were of the type you would expect to find in a youth hostel, not very comfortable at all.
We luckily, only had to eat in the hotel once and it was not a good experience. Food was very basic and not very appetising.
That said the staff were superb, very friendly and helpful particularly the night porter. I wouldn't rule out staying here again as it wasn't terrible just not as good as we expectedMore