The only good things about this hotel are the view, the pool and the amazing Lilliana, who works the morning/day shift at the restaurant. When we arrived at the hotel around 3:30 pm, we were starving and asked the reception check-in person if we could still eat. She looked at her watch and said simply, "no." We pushed... please? you can't do anything? "NO." Is there a restaurant open nearby? "NO." We felt helpless. We went to the restaurant to checks things out and happened to catch Lilliana at the end of her shift. The kitchen was closed and cleaned-up. After some begging, she took pity on us and had the last kitchen person make us sandwiches, even baking fresh bread for us. She went above and beyond her job requirements and we will never forget that. We were there four nights and she was the nicest person we dealt with the entire time. Everyone else acted annoyed anytime we asked a question or needed anything.
The rooms themselves: Like the previous reviewer said: not good. They are like 1960s Florida beach motel rooms. Very small and cramped, tile floors, old bedspread. Dark. Also, if you're there in the summer, be prepared for very hot rooms. They have A/C but it doesn't work well. Made it very hard to sleep.
The pool: Beautiful indeed. If i could have spent the whole time in the pool I would have. But get this: the hotel actually charges you 2 euros to use their pool towels. Nice hotels (even cheap hotels) simply provide pool towels. It says a lot about this place that they charge you for that.
Bottom line: This hotel needs a major design and service overhaul. It's not enough to just be on a nice piece of property. You need to make your guests feel like you actually want them there, and you need to create a great experience for them from check-in to checkout.
- Official Description (provided by the hotel):
- Borgo Tre Rose is an antique medieval hamlet perfectly conserved and restored, gathered on a hilltop that dominates the surrounding countryside at the borders between Tuscany and Umbria, just a few minutes away from Cortona and Montepulciano. An oasis of tranquility and beauty, it is an ideal place to relax. The enchanting setting of the Tuscan hills is the perfect starting point for a vacation rich in history and art works, and to discover its wines and cuisine. ... more less
- Reservation Options:
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- Also Known As:
- Borgo Tre Rose Hotel Montepulciano