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“Money missing...”
Review of Hotel Prestige

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Hotel Prestige
Ranked #6 of 21 Hotels in Montesilvano
Certificate of Excellence
Reviewed 19 September 2012

We used this hotel for a convenient overnight stop after a late flight in Pescara, and found it perfectly clean and tidy, and check-in was easy. Good to have parking too, and breakfast was nice and plentiful.

However, €30 went missing from my passport that they kept behind reception upon checking in. I handed over the passport in a passport wallet, that contains my emergency €30. Upon collecting it on our checkout I didn't think to check the money was there, only realising it had gone missing upon checking into our next hotel.
My fault I know for leaving the money in there, but I totally forgot I had left it in there, and didn't for one moment think it would be taken.

I've contacted the hotel and they dismissed my email. Not impressed with them, and their dishonesty.

Will not be going back and wouldn't recommend the hotel to anyone else.

  • Stayed: September 2012, travelled as a couple
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Thank Polecatcaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefiPescara, Owner at Hotel Prestige, responded to this reviewResponded 22 September 2012

Hello,
I am very sorry if you lost your 30 euro security but I find very serious people publicly accuse without evidence. We responded immediately to my email and that of your father, who has not resided at 'hotel prestige, telling the truth we did not find any money during the brief registration practices and we felt sorry for her situation.
You tell me that you noticed you do not have the money when you arrived in another hotel in Peschici in an 'other Italian region to 3 hours from' Hotel Prestige. My family for generations has been working hard to improve our hotel and our staff is like our family after so many years of working together, this year we celebrate the fortieth year of activities montesilvano.
I can assure you that for no reason at all lose our dignity for just 30 euro ...

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12 - 18 of 349 reviews

Reviewed 22 August 2012

Trying to make an early departure from this hotel we were met by two seemingful impassable barriers. The man on desk spoke no English at all not even recognizng touristy english like ice tea - taking excessive time to check out.
Than while trying to remove our car from the car park we were unable to open the car barrier. It took twenty minutes despite pointing to the car on camera screen at reception and than finally dragging out the staff member to the barrier and both motioning and attempting to force it open. After wasting so much time with his stubborness he finally simply pressed a hidden button.

The half hour delay in getting away resulted in missing trains and having to stay an extra night elsewhere in Italy.

Staff like this have no place in the service industry.

  • Stayed: July 2012, travelled as a couple
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1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefiPescara, Owner at Hotel Prestige, responded to this reviewResponded 22 September 2012

Hi,
I'm sorry if the night porter did not speak good English, we are providing with professional English courses for all of our staff because foreign customers has increased a lot!
To succeed the parking lot there is a big red button on the driver's side that allows you to go out independently and then the night porter did not report you've been waiting for him to exit.
We will strive to better the report button to exit so as not to happen again this situation.
I hope to receive it in the future in my own business and being able to demonstrate our improvements

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Reviewed 10 August 2012

We only stayed here for two nights in the heat of July, but found the place to be very welcoming and friendly. THe front desk staff spoke good enough English to counter our not-great Italian, and we managed to figure out all that we needed to.
Seems that this is really a hotel for locals or Italian vacationers from Rome as that is who was there for the most part. They have the full board plan or the half board plan - we just did the breakfast only as we were able to find very good restaurants nearby for dinner. We did try the dinner in the hotel the forst night and it was not that great and the priority of the staff was clearly on the all-inclusive poeople as we arrived before any of them and were served last. Beer and wine were cheap though, so it was not a bad thing to wait a while.
Rooms are nice enough, AC was a bit weak in our room but it took the edge off. Nice view from our room for sure and the room facilities were all adequate. Internet was flaky but there was system problems for the whole hotel, we actually found that a lot in our 5 week trip around Europe.
We found the locals very friendly in the restaurants and on the beach - they seemed to be interested in where we were from and enjoyed practising their English. It was refresheshing to see this as you do not get approached by locals in many places in Italy.

  • Stayed: July 2012, travelled as a couple
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Thank BC_Travellers24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stefiPescara, Proprietario at Hotel Prestige, responded to this reviewResponded 30 September 2012

Dear Guests, thank you for appreciating our rooms, our services and our spontaneity! I'm sorry if the restaurant service was a bit 'slow, our guests are all important to us and we will do for you what' does not happen ever again! I'm glad that you are still good restaurants in the vicinity of 'hotel.
I hope that his experience at 'hotel prestige has been positive.

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Reviewed 23 July 2012

My kids and i did not find this place very welcoming to non italien speaking tourists. The staff was cordial at best. Only one girl who spoke some english was able to help us a bit. It might be because we came from a great agriturismo where you were made to really feel at home. This is more a place for Italian families who likes "all-inclusive". The breakfast was pretty good but the lunch and dinner were served only from 1 to 2 and 8 to 9. It felt like a bit like cattle being shepherd in and out. Some of the meals were decent but doing the whole menu(no a la carte menu available) was usually too much food for us.
Our room was quite small but clean. I wish i could say our room was quiet from outside noise but our air conditionning unit was very, very noisy.Unfortunately It kept us awake at night.The beach is a five minute walk.
The beach is nice and sandy and if you are used to the lined up chairs and unbrellas, it is enjoyable. We took a side trip to Atri which was a very pretty town with a gorgeous cathedral. It has a cloister that you can visit and a roman cistern under the church.
Montesilvano did lack some ambience but we did enjoy the restaurant Faro al Romana near the hotel.
Abruzzo has amazing countryside and if i would have known i think i would have skip the beach and stay inland.

  • Stayed: July 2012, travelled with family
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Thank Bostonandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2012

We recently stayed twice at this hotel and both times found it to be a welcoming and comfortable place to stay. Easy walking distance to beach with their own area on the beach available. Plenty of good restaurants within walking distance. They provide half board and full board. it is a family run hotel and you can really tell. they speak very good English. The breakfast is very good and sets you up for the day.

I cannot recommend it enough.

Room Tip: The rooms are all triple glazed and you only hear any noise when you open the french windows. The b...
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  • Stayed: June 2012, travelled with family
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Thank mungo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

Great value. Excellent location. Reasonable rate especially in off season. Friendly and effective staff. Great comp. breakfast. Wired internet connection adequate. No CNN available on SkyTV. Walking distance of beach and bus stop. Excellent fitness center in walking distance Sportvillage with new equipment. Great supermarket also in walking distance near post office on Corsa Umberto #401in Montesilvano in the direction of Pescara. Offers great prices, variety and accepts major credit card. Whereas small mkt. nearer hotel is far inferior in all aspects with unfriendly atmosphere, high pricing, cash only. Can take local bus 38 easily for only one Euro all the way to the airport or to the main train and bus station in Pescara. At the main station one can connect with L'Aquila for ca. 15. euro RT with excellent view of snowy peaks of the Appenines and local towns enroute. L'Aguila is not geared for English speaking tourists so better study up on local sites beforehand as you will find no tourist assistance there. Overall this is a great area to visit and much less expensive and friendly than others in Italy.

Room Tip: Single rooms are quite adequate so no need for most to upgrade to a more expensive room. Most rooms...
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  • Stayed: March 2012, travelled solo
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Thank TomMiale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2011

We been there in December for a three nights and really enjoyed the place and hotel. Room was very clean and spacious, much more comfortable then accommodation we had after in Rome. Internet on reception was Wi-Fi and in the room wired, but I was informed about it on time and brought cable with myself. Reception service was very polite and friendly!

  • Stayed: December 2011, travelled with friends
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Thank vice r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Prestige

Address: Via Marinelli, 102, 65016 Montesilvano, Italy
Phone Number:
Region: Italy > Abruzzo > Province of Pescara > Montesilvano
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Montesilvano
#3 Family Hotel in Montesilvano
#5 On the Beach Hotel in Montesilvano
Price Range: £32 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Prestige 3*
Number of rooms: 30
Official Description (provided by the hotel):
Hotel Prestige lies on the Adriatic Riviera in the town of Montesilvano, at only 5 minutes far from Pescara, easily reachable and well connected - also by public means of transport - to the Abruzzo International Airport and to the Pescara central Railway Station (respectively by Bus n. 38 and 2/) and very close the A14 highway (Pescara Nord Exit) It is possible to reach the Tiburtina station in the centre of Rome by coach in only 2 hours and half drive (no stop bus). Rooms All rooms are equipped with ADSL access and free unlimited Internet, Sky Lcd television, minibar, safe with combination, independent air conditioning, courtesy service, direct telephone and hair dryer, laundry service on request. Rooms for people with mobility problems are available on the ground floor. For infants cradles are available. Some of then are SEA VIEW ROOMS, OTHER ROOMA HAVE A VIEW ON THE WONDERFUL COUNTRYSIDE, from which it is possible to enjoy an amazing landscape, admiring the Gran Sasso mountain chain in the shape of a sort of Sleeping Beauty Princess. It is possible to distinguish the features of the face (Corno Grande), the front (Corno Piccolo mountain), the body (Prena and Camicia mounts). At sunset, when the sky is clear, it is an enchanting landscape… ... more   less 
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Also Known As:
Prestige Hotel Montesilvano
Hotel Prestige Montesilvano, Italy - Province Of Pescara

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