Lets start with the great - The shuttle service to the slopes run by the extremely attentive Attilla is top notch..
The good - rooms are a good size and restaurant had good food.
The average - What you ordered not always what you got food wise, the bar area was tired.
The poor - What could be a great wellness suite was ruined by out of control kids running in & out of sauna and steam rooms, despite the no under 16 signs, and the noise they made in the relaxation area made it impossible to relax - good if you want to abondon your kids, but not good for actual relaxation.Staff passed through but ignored the problems. The ski room is not big enough when hotel busy and very tired.
The very poor, our shower provided constantly running cold water but if you wanted hot it came out at a drip, and sometimes hot water had run out in the evenings...
We went with another couple that did not get the room with bath they had paid extra for and told this could not be rectified for 24 hours, no appology either was forthcoming which would probably have been sufficient to rectify.
- Official Description (provided by the hotel):
- The Hotel Luna Mondschein is a Family-run 4 star Hotel since 1878. The familiar ambiance gives the Hotel a Special charm. We offer wellbeing in attractive surroudings and with lots of personal Flair. Our Hotel is located in the picturesque town of St. Ulrich in Val Gardena, nestled between the fascinating Dolomites of the UNESCO World Natural Heritage Site. Connected to Europe's largest ski carousel Dolomiti Superski and at the heart of the hiking paradise Val Gardena, St. Ulrich offers diverse recreational programmes. Lovingly and individually furnished rooms with an atmosphere of wellbeing await you at the Hotel Luna Mondschein. The uniqueness, warmth and friendly atmosphere combine to make you feel right at home. Our kitchen staff will charm you with indigenous specialties from homemade Tyrolean dishes and Mediterranean light cuisine and prepared daily from the freshest ingredients. The salad buffet with fresh salads, boiled and grilled vegetables, the cheese board and dessert buffet will inspire you. On request, the kitchen also offers gluten-free dishes to. You can spend enjoyable, relaxing hours in our Spa area. Find peace and an inner balance here, and relax your muscles and recharge your batteries for some hard work in the cardio fitness room. Spending time in the Finnish sauna, Turkish steam bath or aroma steam bath and relaxing in our indoor pool with cave, waterfalls and massage jets is our health and wellbeing recipe for you. A bathrobe, slippers and spa bag are available in your room. ... more less
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- Also Known As:
- Hotel Luna Mondschein Ortisei, Italy - Val Gardena