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“A business case in service excellence!”
Review of Casa Angelina

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Casa Angelina
Ranked #4 of 20 Hotels in Praiano
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A business case in service excellence!”
Reviewed 27 July 2014 via mobile

Just returning back from a wonderful three days in Casa Angelina. Words can barely describe how great this place is... It is a pity that there are not 6/5 ratings to give them one. The service excellence starts from the moment that you arrive at the reception and it continues throughout the experience. For once EVERY suggestion made by a hotel's "concierge" has been right on spot without any drawback. Side note: there is no real "concierge" in this place because ALL staff members are knowledgeable about almost all aspects of the overall experience. Well done Casa Angelina... We shall return!:-)

Stayed July 2014, travelled as a couple
Helpful?
1 Thank S_prof74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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782 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
221 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 27 July 2014

The hotel itself is beautiful. In a fantastic location, and so white and pristine. The array of Murano glasses incredible.

Plus points.
Breakfast - the most amazing food and choices and quality I have ever had.
Staff - friendly and polite and attentive.
location - amazing views
Food - in general the food was amazing
Extras - order a drink and you get a meal of extras of olives, crisps, nuts etc. lovely sorbets during the day.
Shuttle to Positano

minus points;
Third floor room - hear people walking in the restaurant until late at night and vey early in the morning. Bad sound proofing.
Wifi - is so slow it takes an age to download a mail, and you cat watch anything on your computer.
TV - only English channels are BBC World, and Sky News, and strangely Japanese news !!
No Movies or any lifestyle programs. Better to learn German !

Overall a lovely place, but a few adjustments could make it outstanding.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank TheFrankster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 July 2014

We had a fabulous meal at Casa Angelina.The food was excellent and the views ,just perfect.Very quiet and you felt as if you were a world away.The waitress was rushing us and we felt hurried as she was going off her shift for the afternoon.Very cold and not welcoming at all.The service needs to be improved dramatically.

Room Tip: We only had lunch at the restaurant.
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  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Illzite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
252 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 23 July 2014

This hotel has some fantastic attributes - the setting, the refurbishment - and the beach bar is great - really enjoyed going there - and using this as a base to take trips to Capri and Positano. The shuttle bus into Positano is also a real plus.

Other reviewers have commented on the service - which is impersonal and a bit sterile - the staff seem to be afraid of striking up anything approaching a personal relationship with a guest - very odd - and this gives it a private school or health clinic feel.

It's also true the hotel has some great assets in terms of space and rooms - which seem pemanently empty.

This is by no means a cheap hotel - so I would look around carefully - but at the right price and knowing what to expect - this would not be a bad place - this side of the coast much better than the other side / Sorrento.

Room Tip: We had a relaxing sea view room - rather small with a balcony - it was ok.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 July 2014 via mobile

We have spend four nights in early July in this great hotel. I only have praise for the place and all the staff without exception. The rooms have a beautiful view and probably one of the cleanest I have stayed in . The breakfast is generous and the waiters are so pleasant. I had dinner in the hotel and I would certainly recommend it highly. Over and above , the hotel lobby is decorated by fantastic works of art that you will certainly enjoy.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Aounshashaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

There is a heaven on this earth. PErfect in every way, staff was wonderfully helpful. Location was incredible. Hotel boat was fantastic, we used it for a trip to Capri. Nothing but thumbs up, we used the daily shuttle to Positano daily. Truely great service!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank GDP50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pitea, Sweden
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2014

If you want a special experience, Casa Angelina is THE place! Just love the spotless white white and the special decorations. Excellent staff always friendly, attentive and so well harmonized. Breakfast amazing, didn't miss a thing. Dinner excellent. Would recommend for anybody looking for a romantic stay, provided you like the boutique hotel style. I love it and this is one of the best places I've ever stayed at.

  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
1 Thank Chablis0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Angelina

Property: Casa Angelina
Address: Via Gennaro Capriglione 147, 84010 Praiano, Italy
Region: Italy > Campania > Amalfi Coast > Praiano
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Praiano
#2 Luxury Hotel in Praiano
#4 Romantic Hotel in Praiano
#11 Family Hotel in Praiano
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Casa Angelina 5*
Number of rooms: 43
Official Description (provided by the hotel):
Barefoot Luxury on Italy's Amalfi Coast ... more   less 
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Also Known As:
Casa Angelina Hotel Praiano
Casa Angelina Praiano, Amalfi Coast, Italy
Hotel Casa Angelina

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