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“WOW............HEAVEN!!!!!!!!!!!!”
Review of Palazzo Avino

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Palazzo Avino
Ranked #3 of 21 Hotels in Ravello
Certificate of Excellence
Reviewed 4 July 2010

After having this be our last major destination in a 2 week trip of Italy, I am SO thankful this was our last destination and hotel in my memory. There are not enough wonderful things I can say about this hotel. From the bottle of champagne as our "welcome gift" that was in our room with a hand written welcome card, to our little candies on our bed when they turned down the beds at night, to the bottle of Lemon Chello as our "goodbye gift". The choice of type of linen to make your beds in.....satin, linen, and cotton...OMG!! (tried linen but turns out we are still just a cotton family!) Choice of scented sprays on your sheets and Bvalgari shampoos and lotions, unbelievable!! The staff made you feel like royalty when you came down for breakfast and while they waited on you. All hotels should take customer service lessons from this hotel. Room and bathroom were lovely and spacious. The grounds....immaculate!! It would be terribly difficult to top this hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: June 2010, travelled as a couple
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Thank lovetraveling0213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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531 - 537 of 748 reviews

Reviewed 2 July 2010

The 3/5 rating is largely a function of the abysmal weather that we had during the week we stayed, although it was the poor weather that highlighted the weaknesses in the hotel itself.

Yes, the location is stunning- the hotel is perched atop a mountain in Ravello, with sweeping views down to the Mediterranean sea, 1000ft below, but……

The ‘superior king’ room we had was very small. The ‘seaview’ was clearly at the expense of the size and layout of the interior. A kingsize bed just about fitted but there was little storage space and we were constantly bumping in to each other.

The general noise levels in the hotel were high, with the stairwells carrying every single conversation people were having to all levels in the hotel. Combine this with the perpetual, annoying ‘muzak’ that was piped through loudspeakers in all parts of the hotel (inside and out), and it wasn’t the quietest place we’ve ever stayed in.

The room was reasonably well appointed but the TV was very sub-standard. This in itself wouldn’t have been a problem if the weather had been good enough to get out and about, but it rained heavily for 5 out of 7 days and even when it was sunny, there was always cloud and it was never particularly hot. (The hotel even ran out of umbrellas to give to guests on a few occasions.)

The facilities in the hotel (pool, sun decks etc.) were adequate but unremarkable but there were no quiet areas internally where you could go and read a book when it was raining, so you really were trapped in your (noisy) room. The only places to sit other than the bar, were outside which was impossible in the rain.

The staff tried their very best and on the whole were extremely friendly, helpful and polite.
But breakfast was an odd affair; a sort of ‘hybrid’ between waiter service and serve yourself buffet. The waiters watched you like hawks and as soon as the last mouthful of food was swallowed, they would rush over and remove and replace your plates and utensils. Obviously, they were trying to be helpful but it wasn’t the most relaxing way to start the day.

Overall, the food in the hotel was OK but not exceptional- and that extends to the restaurants in Ravello itself. It was nice to have food like octopus and langoustines that you can’t routinely get in the UK but none of the meals we had in Ravello blew us away, they were simply ‘OK’.

Finally, if you’re a couple expecting a quiet, romantic getaway then I’m afraid there are way too many kids holidaying with their parents in this hotel. We booked with Sovereign (Tui) and although their policy is not to allow children aged less than 12, the hotel did not have the same policy.

In summary: Palazzo Sasso is certainly a 5 star hotel in a nice location- but in no way an ‘exceptional’ 5 star hotel. If the weather had been sunny we might have given the hotel a 3.5 out 5 rating on Trip Advisor, but no more than that.

The truth is, if you want spectacular hotel grandeur (and quiet places to relax and unwind), we’d recommend Hotel Quinta da Bela Vista in Funchal, Madeira- although the weather will probably be as variable as Ravello!

If you want a 5 star luxury hotel with flawless Mediterranean sunshine and views to rival Palazzo Sasso, then Hotel Mystique in Santorini, Greece is the clear winner.

  • Stayed: June 2010, travelled as a couple
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2  Thank MJCOFFEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2010

Thank you to Antonio, Donato and Marilena for our wonderful wedding day reception. We could not have asked for a more perfect day. You made it all seem easy and nothing was too much trouble. Hope to see you next May, when we will be returning with our friends for a reunion.
Alison and Gordon Steedman

  • Stayed: May 2009, travelled with friends
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Thank Ally038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2010

This place is AMAZING! The staff is wonderful, the hotel is unique, the view is breathtaking! Compared to other hotels in the amalfi coast, you won't find anything better than the Palazzo Sasso!

  • Stayed: May 2010, travelled as a couple
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Thank NBD204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2010

This hotel is very good. The amenities and the rooms are excellent, and staff cannot do enough to help. I'm 6 months pregnant and the staff really made sure I was looked after. Rossellinis restaurant is excellent - one of the best we've even been to. As I'm pregnant there's quite a lot of things I can't eat (shellfish etc). The waiters were brilliant and made sure that everything they brought me was ok for me to eat. The views from the hotel are some of the best in Ravello, and it's in a very peaceful location. We'll definitely be back. We also arranged a trip to Pompeii through the hotel - they organised a guide and everything. It was fairly expensive, but worth every penny. The guide was fantastic.

  • Stayed: May 2010, travelled as a couple
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Thank VickyPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2010

Service, rooms, breakfast, views, lounge, location were all fantastic. We visited for my wife's 50th birthday and could not have enjoyed our stay more. We loved Ravello. It had a less crowded, more quiet and romantic atmosphere than Sorento, Positano or Amalfi. Palazzo Sasso was about a one hour car ride from Naples Airport with beautiful view of the ocean and cliffs. The staff was fantastic! They spoke excellent english, were very accomedating and their attention to detail was amazing. They remembered our names and made us feel like they were happy for the opportunity to help with any request or to answer any question. The breakfast had delicious fruits, meats, cheeses, breads, eggs and juices. We have stayed at Four Seasons, Ritz Carltons and Fairmount Gold Level and never had as nice a hotel experience.

  • Stayed: May 2010, travelled as a couple
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Thank wsx59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2010

My husband didn't initially tell me the price of this hotel but 2 days in when I found out I couldn't complain. It was worth every penny. When it came to completing the suggestions card the only things I could come up with were larger rooms and a lift from the spa to reception but I am 7.5 months pregnant so that could explain my attitude!
The service was exceptional from reception to the bar and the pool area. I felt as if everyone was trying to make my stay that little bit better which is exactly what you want from a hotel but I had yet to achieve until Palazzo Sasso. We were originally booked in to the Carusso and after a quick drink there we came away feeling very smug that we had changed our minds.
I have a feeling this hotel will spoil all future holidays for us.

  • Stayed: May 2010, travelled as a couple
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Thank ABC068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palazzo Avino

Address: Via San Giovanni del Toro 28, 84010, Ravello, Italy
Region: Italy > Campania > Amalfi Coast > Ravello
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ravello
#2 Romantic Hotel in Ravello
#2 On the Beach Hotel in Ravello
#2 Spa Hotel in Ravello
#3 Family Hotel in Ravello
#6 Business Hotel in Ravello
Price Range: £292 - £1,787 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palazzo Avino 5*
Number of rooms: 43
Official Description (provided by the hotel):
Palazzo Avino is a stunning five-star deluxe hotel on Italy's famed Amalfi coast. Built in what was once a 12th century private villa for an Italian noble family, it has been rated as one of the world's finest hotels and boasts one-star Michelin dining. Tucked away in the medieval hilltop village of Ravello and perched high on the cliffs, 350 m (1,000 ft) above the sparkling Mediterranean. You can enjoy a candle light dinner served in our awarded Rossellinis restaurant or a delicious casual meal at Caffe dell'Arte or Terrazza Belvedere that during the evening becames Lobster & Martini Bar with more of 80 cocktails Martini. ... more   less 
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Also Known As:
Palazzo Sasso Hotel Ravello
Palazzo Sasso Ravello

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