Wow, what a terrible hotel with even worse unfriendly staff. I was so disappointed after spending 260 Euros that I needed to warn others to save their cash and go elsewhere.
To start, we were late to arrive but had fully paid for our room to arrive and find that the hotel gave our room away to someone else. We were "fortunate" enough for them to give us a room in the old part of the hotel.
I have a 9 month old, which they knew about and we specifically asked for a non-smoking room that is child friendly. The new room they gave us stank of old stale cigarettes. Wires everywhere, open holes to more wires. Shower didn't have a shower curtain so water on the floor everywhere. Extremely child unsafe. The hotel felt no remose stealing our money and giving us a substandard service.
Went to their pool, which was dirty. I've swam in swamps that are cleaner. I was glad to leave this hotel behind and will never ever return. I have never commented on a hotel before but think others should stay well clear of this dirty, unfriendly hotel.
Stay well clear.
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- Also Known As:
- Ravello Graal Hotel
- Hotel Graal