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“5***** hands down”

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Hotel Kristal Palace - Tonelli Hotels
Ranked #2 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Toronto, Ontario
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“5***** hands down”
Reviewed 28 July 2014

My family & myself stayed in this hotel for my 58 Birthday. I would like to thank the hotel staff for making my stay awesome and memorable. The hotel is not very large and I really like the home an atmosphere filling. The people worked really hard there to make your stay pleasant and a worry free. Great place to unwind and relax. Thank you so much and I hope to return there next year.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mirek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo T, Manager at Hotel Kristal Palace - Tonelli Hotels, responded to this review, 2 August 2014
Dear Mirek,
thank you for choosing the Kristal Palace Hotel for your very special occasion and taking the time for sharing your feedback with us. How wonderful to read that you had an unforgettable stay in a relaxing atmosphere.
We are all looking forward to welcoming you back for your next birthday.
Warm regards,
Giuseppe Tonelli and the Kristal Palace Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 July 2014

We would like to thank the hotel for their warm welcome, friendly & helpful service! It is a gem of a hotel cleanliness, location & breath taking views of the mountains from the amazing terrace! Some people moan about silly thing's but there was nothing here, our air con leaked but within 5 minutes someone was up & it was fixed, THAT is a sign of a great hotel...thing's will go wrong/break but it's how they go about fixing it, that shows what a FAB service they provided us! It was our honeymoon, and we had an amazing meal more then once in the restaurant, the food was exquisite, presentation was marvellous, fresh produce with Italian charm - seeing the chefs cook was a treat, seeing them smile as you've enjoyed their hard work even better! The restaurant staff was brilliant especially Jessica & Marcos, always service with a smile! The free bike hire was jus a great addition to the holiday (has made us get our bikes back out after we got home) also made us feel better about the amount of food we ate! Michaelangelo on the terrace bar was a really great bar tender, would always encourage you to sit & he would serve you...just relax & enjoy, simply marvellous! This hotel is contemporary, modern...rooms spacious, fab showers, great value fir money, but most of all it was the staff that made it even better & in my opinion a 5* hotel, it makes a huge difference to be treated well & is an asset to the management of which they should be proud! Thank you so much & we hope to return for our anniversary & have already recommended the hotel!! Grazie!! X

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Llinos12s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, 26 July 2014
Dear Llinos O,
thank you for posting a detailed review of your stay at the Kristal Palace Hotel. We are delighted that you experienced a warm greeting from our professional team and enjoyed your stay in our beautifully appointed room.
As you write, if something occurs, we like to know it to sort it out as soon as possible. We take great pride in the service provided to our guests.
I have passed on your comments to the Kristal Palace Team: the porters, Jessica, Marcos and Michelangelo are very thrilled about your praise. Also our Executive Chef, who is able to create every day delicious Mediterranean dishes and local specialties of the Lake Garda and Trentino region.
We are looking forward to welcome you back soon for your next anniversary.
With best regards
Giuseppe Tonelli and the Kristal Palace Team
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Manchester
1 review
Reviewed 21 July 2014

I stayed at this hotel for 4 days 16/07/2014-20/07/2014 and it was faultless from the friendly helpful staff the amazing views from the roof top pool and the wonderful food the rooms were kept spotlessly clean and everytime a member of staff went past there was always a warm greeting I'm already waiting for the tour operator to release dates so I can book to go back here I would recommend to any one

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mancitysteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, 25 July 2014
Dear Mancityst,
thank you for posting a kind review of your stay at the Kristal Palace. We are delighted to read that you experienced an excellent stay in our Hotel with wonderful food, amazing views, helpful staff and spotlessly clean rooms. It is very important for us to know that we are going on the right way.
We will be glad to welcome you again soon.
With best regards
Giuseppe Tonelli and the Kristal Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 July 2014

We have just returned from a wonderful week's stay. We booked this hotel on the back of the excellent Tripadvisor reviews. I have used Tripadvisor for many years and have never come across a hotel where I have struggled to find a negative comment. Our expectations were therefore very high and we weren't disappointed. On arrival we were given a room which we weren't too keen on and the lovely receptionist changed us straight away with no fuss. The food at this hotel is incredible so don't be surprised if you put on a few pounds although saying that the food is not fatty, quite the contrary, it is very healthy and the portions are just right. It's like a top restaurant in London and the staff are fantastic and very attentive. All the staff spoke English and German. The roof top pool is delightful and you can have what they call an "easy breakfast" next to the pool if you wish. Not quite the same choice as downstairs in the restaurant but still a good selection and, if you're still feeling full after the previous evening's meal, then this is the perfect place to go. I can't rave about this hotel enough and I hope the staff are retained for the next season (I believe the hotel shuts in November) as they are a huge asset. Lake Garda itself is stunning with lots of families, bikers and walkers. A trip to Verona is highly recommended, it's like a mini Rome, and the cable car trip at Malcesine is a must. Just one point here. We paid for a return bus ticket but the driver didn't give us a ticket so we asked for one as we got off. However when we got on the bus on our return the driver would not accept the "return" ticket and we had to pay again. Not sure if this is some sort of scam but we were a little disappointed and felt we'd been conned, the only thing to have gone wrong all holiday.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank JUKTRAVELLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, 21 July 2014
Dear Jhuktrave,
thank you for choosing the Kristal Palace Hotel for your holiday and taking the time for sharing your feedback with us. How wonderful to read that you had a wonderful week's stay with us and that we met your high expectations. Your praise is particularly for the food: our “Live” Restaurant with open-plan kitchen and a Mediterranean and international flavour is one of our strengths points. We will pass your kind words to our Executive Chef and the Restaurant Team, they are working very hard to create superb dishes every day.
We are very sorry for the inconvenience on the bus...we hope it was a mistake and it will never occur.
We are all looking forward to welcoming you back soon.
Warm regards,
Giuseppe Tonelli and the Kristal Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portadown, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2014

We booked this hotel based on trip advisor ratings and the location and overall we where pleased with our choice especially the friendliness of the staff and the accommodation, however certain details were overlooked such as
- no tea/coffee making facilities
- no english speaking TV channels( expect for SKy news, who wants to watch Wimbledon in
German)the hotel lists main UK channels in their hotel brochure found in therooms but they are not avaliable .
- AS IT WAS OUR SILVER WEDDING ANNIVERSARY we where told by Topflight that a surpise would await us on arrival, dispite raising this with the rep at the hotel nothing was provided, also our request at time of booking viaTopflight for an upper floor suite was not acted on, we were allocated a room on 2nd floor with views overlooking building sites

On a more positive note the hotel rooms were spacious and nicely decorated, the large walk in
shower was great
The provision of umbrellas at the door was a great idea as we had experience of the seasonal thunderstorms, the staff where very helpful and the complementary hotel bicycles were great for exploring the area, Town centre is only a 10 - 15 min walk away and the scenery is fabulous

Overall we really enjoyed the stay and the roof top terrace is a gem I would have given a 5 star rating only for the issues mentioned. Will certainly go back again to the area


Stuart@portadown

Room Tip: Pick 4th or 5th floor for views and be sure your request has been granted
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, 24 July 2014
Dear Stuart S,
thank you for sharing your opinion and for appreciating the friendliness of the staff and the accommodation. Our goal is to make each holiday a special one with extra little touches, like a bottle of prosecco to celebrate birthdays or the anniversary.
We are very disappointed to read it didn't work. A fruit basket and a bottle of spumante has been delivered in your room after the suggestion of the rep. We apologise for the inconvenience and we will check with our room service what happened. It is anyway an action at our own discretion and completely free of charge.
We hope you will have the opportunity to visit us again soon and enjoy here your next holiday.
With best regards
Giuseppe Tonelli and the Kristal Palace Team
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northampton
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

Having recently returned from a weeks stay we can say this really is a special hotel, situated a short walk from the lake front,
The marvelous views of the lake and mountains from the roof terrace making breakfast a special start to the day.The evening dining experience is just as good with attentive staff and great food.
All the staff are genuinely friendly and this has the effect of relaxing the guests and creating a great atmosphere.Our room on the 4th floor was spacious, comfortable and clean.We never had a single problem or concern,but sure if one arose it would have been dealt with immediately.We met the Director twice during our stay and it is easy to see where the enthusiasm and passion for perfection originates from, he even asked us to post any criticism on line so it can be highlighted and dealt with,apologies Mr Tonelli but we have none.
One of the best holidays we have had, Grazie mille

  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
Thank patrickorafferty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, 17 July 2014
Dear Partickor,
I am delighted to read that you had a special holiday with us and you found here a relaxing atmosphere. The Kristal Palace Team and the Tonelli Family organization make the difference: we try to be always attentive and to take care of everyone of our guests.
For us is very important also to know any constructive criticism, it helps us to identify weaknesses and areas of improvement.
It will be a pleasure to welcome you again.
Warm regards
Giuseppe Tonelli and Kristal Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stalybridge, United Kingdom
1 review
Reviewed 13 July 2014

We have just had the most wonderful stay at this hotel and I cannot find anything negative to say about it. The staff were so polite and did their utmost to make you feel special. The extra touches that were provided just made the stay more enjoyable. The food was also the best . I want to say a massive thanks everyone at the Krystal Palace. Don't ever change anything !!!! you have it spot on .

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, 21 July 2014
Dear Stephanie,
Thank you very much for you kind words: our team is very pleased about your praise, sense of hospitality is a must here at the Kristal Palace.
I am pleased that you found us outstanding on all levels.
We hope to welcome you again the next year with many new amenities and events.
with best regards
Giuseppe Tonelli and the Kristal Palace Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kristal Palace - Tonelli Hotels

Property: Hotel Kristal Palace - Tonelli Hotels
Address: Via Confalonieri, 8 | Via Confalonieri, 8, 38066, Riva Del Garda, Italy
Phone Number:
Region: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Riva Del Garda
#2 Luxury Hotel in Riva Del Garda
#8 Family Hotel in Riva Del Garda
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hotel Kristal Palace - Tonelli Hotels Riva Del Garda/Nago, Italy

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