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“Trying to change the rate at check out”

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Hotel Europa Skypool & Panorama
Ranked #15 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Reviewed 11 October 2007

What a shame. Perfectly OK stay for three days and then, at check out, the front desk guy tries to increase the room rates despite the hotel's reservation confirmation clearly stating the rate quoted by them when the reservation was made a couple of months before...There had been a "mistake". What a terrible tactic for a hotel management to try. He persists, stating that it is in case we come back to stay again. He doesn't realise that trying to hike the price when the bill is being settled is a sure guarantee against ever wanting to stay there again. Terrible attitude to customer service.

  • Stayed: October 2007, travelled as a couple
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5  Thank Dublin8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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173 - 179 of 303 reviews

Reviewed 9 October 2007

We visited the best western europa in september of this year.First impressions were that it was ideally located on the side of the river, with an excellant view across the town square. We had paid extra for a room with a lakeside view and although the rooms were very simply decorated (not at all as shown on the website) the view was gorgeous. The downside to our front facing room was the noise late at night from the bars and early in the morning from the shops and restaurants setting up.
Food in the hotel comprised of a continental breakfast, well stocked with cereal, freshfruit, cheeses and meats and a four course evening meal with an excellant and interesting selection of meats, pastas and desserts. Being vegetarian i initially found nothing i could eat on the menu, one word to the waiter though ensured that there was always something available off or on the menu from then on.
The staff throughout the hotel were pleasant, friendly and willing to please.
The best western europa is an ideal base from ,which to explore the surrounding areas, we travelled to the dolomites, highly reccomended and to verona.There are also some excellant walks, if you feel like working off all the pasta you have eaten, try the climb up to the chapel, we did it in two hours, up and down.
Riva is a beutiful town with some excellant restaurants and street bars and ideal for those wh are tired of the usual beach holidays.

  • Stayed: September 2007, travelled as a couple
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6  Thank ellie14101972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2007

Past reviewers of this hotel have given a strangely flattering but inaccurate picture of this mediocre establishment. My wife and I have just spent an enjoyable week here but would not consider it up to the standards of many other hotels in the area in this tariff range. Yes, it has a lakeside position…but not a ‘great’one. Its lakeside entrance door is situated next to a rather tacky little bar, which can get quite noisy in the evenings. Unless you are using the ferries daily I see no pleasure in being situated adjacent to the main ferry terminal with all the activity around the booking booths and coach drop-offs.

To compare it to a ‘four-star’ is stretching the imagination a little too far. It is just one of those typical bland, terraced establishments which have been tarted up (or maybe ‘bodged’ up) to try to compete with the superior purpose-built competition. No ‘grounds’ to walk around in, terraces to relax in with a drink after days out…..’Nothing’ really – you just have to pop out to use ‘other’ peoples facilities.

We found the rooms here to be pretty grim. Knowing we were coming to this hotel we purposely did NOT upgrade to a lake-view room, as we see no point in paying extra for what we consider to be poor value. There are no balconies worth mentioning, the views are not THAT attractive (….just the Sole Hotel opposite and busy ferry terminal activities.) The square can be noisy at night with holidaymakers and in the early morning with refuse collections. In summer the windows will be shut anyway due to the air-conditioning. No – we prefer to spend the upgrade money on a few extra bottles of Bardoleno when staying in this location. However, on arrival when we simply requested a room less gloomy with a slightly larger window we were curtly informed by the manager that we were paying for a ‘cheap’ room, and anything better would entail further charges. (Oh dear, another one of those people in the wrong occupation.) We later found out that this was one of the LARGER rooms which could cater for THREE people. Take note!

The restaurant overlooking the lake is very pleasant and undoubtedly the most attractive feature in this hotel. The evening meals were superb with four entrée and four main course choices as well as a starter salad buffet and sweet selection. Amazingly, the owners are discontinuing the half-board option next season in favour of bed and breakfast deals with some ‘local dish’ restaurant idea being suggested. Not good news.
Breakfasts became pretty boring after a couple of days. Nothing HOT except the DIY toast….not even the stewed coffee or boiled eggs. You can only take so much of the ham and cheese, cerials etc, but ‘breakfast’ isn’t what Italy is about so please don’t expect the ‘full English’. Also, if you are with a coach party you will not be seated in the section of the room with the views.

Yes there is a mini-pool on the roof next to the staff lift (elevator) and under the chimney. There’s no room for the sun beds…..they’re on another stretch of roof a little further up.It’s OK, but we are used to better….with a drinks service maybe…and less road noise. No entertainment- it’s not that sort of a place. Just pray for good weather so that you can get out.

This hotel will always be popular due to its central position and it’s ‘Best Western’ membership, but it’s nothing special. Not a complete write-off ,as this part of the lake is wonderful and it would be difficult to be unhappy here so near to so many attractions. Just don’t pay too much for what limited facilities you are getting.

  • Stayed: September 2007, travelled with family
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9  Thank Trellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2007

Super holiday. Food excellent and lovely ambience in hotel restaurant overlooking the lake. We had a spacious and immaculate room with a mountain view.
Great, central location, just step out of the hotel and you are in the hub of things.
We would return.

  • Stayed: August 2007, travelled as a couple
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3  Thank RochdaleSian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2007

Lake Garda in August is beautiful and very busy. It was a struggle to find a reasonably priced hotel close to the centre of Riva del Garda but the Best Western Europa fit the bill.

We arrived very late on a Sunday night and our first experience was of the friendly night porter moving his own car to give us a parking space right in front of the door. This set the tone of the hotel very well.

The staff were helpful and friendly. The room was a little small but clean and well designed with enough space for everything. It would have been nice to get a view overlooking the lake but it didn't really matter.

I would have no hesitation recommending it to anyone.

  • Stayed: August 2007, travelled as a couple
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4  Thank ColmDAthlone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2007

Over the years I've stayed at many hotels in Riva area, all of them good but the Europa is the very best. Very clean, rooms excellent, staff very helpful and the food very, very good (need a 2 mile walk after dinner!) The lift arrangement gives the brain cells an airing but that's all part of the fun. This hotel is a 3 star and should be rated a 4 star plus.

  • Stayed: June 2007, travelled as a couple
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5  Thank mlob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2007

Had a wonderful time at this lovely hotel.
The room was very clean and comfortable with excellent facilities.

The food very enjoyable and plentiful.

The staff were very friendly and extremely helpful.
We managed to get a lake facing room and were not charged extra for it.

I would definitely have gone back again but understand that next year they will only be doing bed and breakfast . This is a great pity as the whole dining experience was very enjoyable. We were allocated a table for the whole of the stay and managed to
get to know several guests. I feel that I would miss this if I had to find a different place to eat each night. If this is true I will reluctantly have to find another hotel.

Excellent location and views.

All in all we had a superb holiday and feel very sorry that I shall not be able to go back because of the proposed B & B policy.

Stayed: June 2007
6  Thank SusanCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Europa Skypool & Panorama

Address: Piazza Catena,13, 38066, Riva Del Garda, Italy (Formerly BEST WESTERN Europa)
Phone Number:
Region: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Riva Del Garda
#19 Romantic Hotel in Riva Del Garda
#30 Family Hotel in Riva Del Garda
Price Range: £84 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Europa Skypool & Panorama 4*
Number of rooms: 61
Official Description (provided by the hotel):
Modern hotel set in the historical town center facing the port; meeting facilities, rooms and terrace restaurant with views of the lake, sky-pool turkish bath and solarium terrace with view of the lake. ... more   less 
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Also Known As:
Best Western Europa Hotel Riva Del Garda
Best Western Hotel Europa
Best Western Riva Del Garda
Riva Del Garda Best Western

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