We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice but over-priced hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Villa Nicolli Romantic Resort
Ranked #8 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Reviewed 19 July 2009

The hotel was clean and modern, Very short walk to downtown and the lake. Ample parking. The food and local wine was quite good. We stayed in the "new section" in a "deluxe" room with balcony. The room was small but comfortable. The staff was very helpful. The hotel is quite expensive at Euro 200 a night (bed with breakfast) for two.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank nonamect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (634)
Traveller rating
Traveller type
Time of year
Language

337 - 343 of 634 reviews

Reviewed 19 July 2009

On the face of it this appears to be a very nice hotel in a quiet area of Riva, which it is. The front desk staff were welcoming at check in and the rooms were adequate for what we paid through lastminute.com. The restaurant staff gave good service and the food was of excellent quality although not big portions, which suited us. Unfortunately there are several issues which let the hotel down badly. Firstly, the air con system for the bedrooms simply does not work. They are all hooked up to a master control so adjusting the temperature in you room makes no difference. Our room temperature never dropped below 24c on any setting. You can complain to the front desk but they will do nothing about it.

The fridge in the room is not for personal use and they will charge you for things you have not had or they can charge you for the entire contents. My advice is upon check in, get the hotel to remove the entire fridge and contents from your room then there can be no argument. When you charge drinks to your room make sure you get a receipt and keep it safe. When it comes to pay at the end of the week, check it carefully and pay in cash. They add on the odd charge here and there to increase profit so beware. Drinks in the restaurant are expensive so try and do without, even water is 3 euros a bottle.

The stairways are badly lit and dangerous. One lady in our group tripped and hurt her leg, the hotel didn't want to know and couldn't care less. Our bath leaked all over the floor and was not sealed to the wall properly. Overall it seems general maintenance is an issue and the hotel is obviously struggling.

If you have to stay here then my advice is, have the mini-bar removed, turn off the air-con and open the windows, don't charge anything to your room and if you do double-check your bill. There are better hotels than this in Riva and I cannot recommend staying here.

  • Stayed: July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank DocHoliday22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2009

Having read many positive reviews on Villa Nicolli, we were let down by the overall experience. While the hotel itself has many positive points, the inconsistent and at times unprofessional staff really put a bad spin on our stay.

Being the first of our party to arrive, I was disappointed to see that the room which we had been allocated was quite small and stuffy. I asked the receptionist if there was any chance of changing room to which she replied that all of the rooms were full and that there was no possibility of moving. Later on, the management back tracked, saying that there was one room available, allowing two members of our party to change. I found this approach irritating, that staff would lie and then change their story.

The next day, a member of staff confronted a member of our party (in the middle of the hotel lobby) for having changed room the night before. He told us that "he was not happy with us". I found this to be a strange and unprofessional reaction to an understandable and justified complaint.

Even simple things like asking to use an iron were made into a drama by staff. It was explained to us that due to fire hazards, guests were not allowed to use irons the hotel. When we enquired as to whether there was a laundry room in which we could use an iron, we were told that the only way we could iron something was if we paid the hotel to iron the garment for us.

We had several incidents involving the air conditioning in the rooms not working. Considering that the temperature was frequently 32-34 degrees celcius, this was a significant disturbance. Whilst the air con appeared to work during the day (conveniently when one was least likely to be in the hotel) it did not work at night time. We deduced that the hotel was operating a central air con system which shut off during the night-however, staff denied this. It seemed plain to us and others that the air con was on during the day and merely circulated stagnant air around the room at night time.

After much discussion with the staff, and serious contemplation of whether we would just change hotel, the staff placed us in a new block of rooms which had a more modern air con system.

These more modern rooms were situated in the "garden block" and overall were quite good. Under no circumstances would I ever return to the Villa Nicolli unless I was guaranteed a room in the garden block.

Breakfast was average and frequently ran out towards the end of the allocated time. Little care was taken to provide coffee/tea or milk that was hot. Luke warm was deemed acceptable. Internet was unreliable and expensive.

I would like to emphasise that while the Villa Nicolli has the potential to be a good hotel, the staff really let the place down. I would not recommend this hotel to other trip advisor users. As an alternative, I would recommend looking at staying in other towns on the lake, such as Torri del Benaco or Malcesine.

  • Stayed: July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Aillebrack_2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2009

I must admit I was quite underwhelmed by the Villa Nicolli and honestly can't understand the many rave reviews on here.I got a good deal through Inghams and for the price I paid was happy enough with the hotel. However, had I paid full I would have been disappointed.

My husband and I (both in late 20s) booked this with the aim of a relaxing break in a scenic setting. Overall, we really enjoyed the holiday and would thoroughly recommend Riva to others. Riva is a lovely town with a number of lovely restaurants, bars and gelateries. There were plenty of things to do in the surrounding area (we went to Verona for a day, took a tour around the lake, took a bike ride to Argo) and you can also go to Venice, the Dolomites and numerous other trips.


In terms of the hotel:

Positives:

1. Location - a short walk into town (5/10 minutes), vineyard and mountain views to the rear of the hotel and located on a quiet road
2. High standard of cleanliness in bedroom and public areas
3. In general staff were friendly and helpful (although understaffing in the restaurant meant service could be slow)
4. Free use of hotel bikes (Euro 10 deposit) - a great way to explore the town and surrounding area
5. Effective air conditioning

Negatives:

1. Food quality. Dinner is a 5 course meal (waiter service and dessert/cheese buffet) which sounds great until you taste the food. The quality of the food was poor to the extent that I could only manage a couple of mouthfuls of some courses. The dining room it is served in is also rather dim and depressing with no ambiance.

Given some of the previous reviews saying how good the food was we had planned to try to eat in the hotel a number of nights rather than eat out every evening as we normally do on holiday. The first night we arrived we ate in the hotel and as luck would have it there was a wedding party in the dining room so we got to eat outside (where breakfast is served). The food wasn't good but we thought that quality was suffering due to the wedding party and as we were outside enjoying the evening sunshine it was just about ok. We thought we'd give the restaurant a try one night later in the week but it was a horrible experience in the dining room and I couldn't wait to leave. We ate out each night after then.

Breakfast was better. There was a limited selection of fruit, cakes, pastries, cheese and hams, cereal, bread and bacon/eggs etc. Not the best breakfast I've ever had but certainly not the worst and was more than adequate. Service (for coffess) could be slow (due to understaffing - all the waiters were trying their best however). Breakfast was served from 7-11am so meant that it was never overly busy and good if you want a lie in.

2. Drinks prices. Wine in particular is very expensive (averaging Euro 25 for a bottle of nothing special).

3. Rules!!! There were lots of rules: swimming caps must be worn in the swimming pool, using fridge in bedroom for drinks purchased outside the hotel could result in you being charged for the full contents of the minibar!, no irons allowed in rooms. Not being allowed to use the fridge, whilst not uncommon in hotels, is particularly annoying.

4. Bedrooms. Whilst clean our room was quite dated and in need of a refurb (bathroom was nice though with relatively good shower pressure and housekeeping throughout our stay was of a high standard).

When we arrived we were allocated a balcony room at the front of the hotel with views over...the carpark and neighbouring buildings. We asked reception to change our room (which they did grudgingly asking us to hurry up as they had "50 other guests to check in today") and were allocated a balcony room to the rear (room 305) that had lovely views over the vineyards and mountains.

Overall, the hotel was ok, not amazing but a comfortable base for exploring this lovely area. If you can get it at a decent price and plan to eat out in the evening then I would recommend it. At full price I would consider it a rip off and would try elsewhere.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MrsJ2B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2009

Managed to get a late deal with Inghams to this lovely, charming hotel which is located in the back streets approx 5-10 mins walk from town with beautiful views over vineyards and mountains. It is extremely clean and the food is great, 4 courses every night served to you at your table, buffet breakfast on the terrace and most unexpectedly, free lunch. They have recently opened a new spa which is free to guests although they insist you wear a swimming hat in both indoor and outdoor pools. If there was one slight niggle it was the price of the drinks (average 22 euros for a bottle of wine) which I thought a little excessive especially with the exchange rate being low. Maybe they should think about offering a carafe for about 15 euros which might promote more people to indulge. Inghams reps Lorna and Lee deserve a special mention for their knowledge, organisation, commitment and humour. One thing to remember if you are a smoker or drinker - buy whatever you want in resort because Verona airport will not sell tobacco or alcohol to euro travellers. All things considered a fantastic break in beautiful surroundings. Would I go back - try and stop me!!!!

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank susierev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2009

Booked a great deal with Inghams lakes and mountains,whom I must admit we hadnt heard of before, but we had great experience and superb holiday. Reps Lee and Lorna were great and very informative.
The journey to the hotel gave a very good first impression of the area and got us very excited when we got our first glimpse of the lake. WOW!!
After reading reviews on tripadvisor we weren't really worried about the hotel and thanks to honesty of previous reviewers it lived up to all our expectations. Lucky to have a Junior Suite, very spacious and great views. Leisure facilities really good, swimming pool, spa centre 1st class.
Food , well what can I say, Excellent five courses every night , lunch which was complimentry and breakfast outdoors served till 11.00 so could lie in if we wanted. Only dissapointment that drinks were on the expensive side what with the poor exchange rate but never mind the friendly service made up for this.
The area was great, a short walk into Riva and we managed to find a different way each time, the scenery was breathtaking. Took boat trips to Limone and Malcesnie, cable car up to top of mountain, breathtaking and such a quaint little town, need to see more.
Very good holiday would recommend to others and as our title says want to go back as soon as posssible.

  • Stayed: June 2009, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ctbiggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2009

We took advantage of a late booking and didnt expect too much though having read about Villa Nicolli on Trip advisor we were hoping for a pleasant week and we were not disappointed. When we arrived late at night due to delayed flight we were surprised the hotel had gone to the trouble of setting tablesfor us and preparing plates of cold food. We werent wild about our room however, and would advise anyone who can afford to go for a room with balcony as the standard room was very small and a bit claustrophobic with limited, and difficult (and not full length) hanging space but as we had paid the minimum we didnt feel hard done-by, though we did try to upgrade and pay extra but there was only a deluxe to be had and at E50 extra a night we decided to stay put. However, the bed was very comfortable, the A/C worked efficiently and we had a smart shower and bathrobe and slippers so we got used to it.Otherwise everything was perfect. The hotel was spotlessly clean, the pool a delight (though be prepared to wear a swim hat, you have to buy one for 3Es, no big deal, if you dont have one). The food was imaginative and plentiful and the staff were the best I've encountered even in 5 star hotels. At one point I walked back to the evening dessert buffet as I'd forgotten a spoon and the waiter knew exactly what I needed before I'd started to reach for the cutlery, offering me two sizes!

The hotel is a about 10 mins walk away from the centre but it is set back from the main road and is very quiet and the insulation in our room must have been good as we never heard a squeak from the neighbours, just a distant flush in the early hours if you too were in your bathroom.
Would we go back? Oh yes, without a doubt. The family who own it give such good service and value we would be hard put to to find better.

  • Stayed: May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank patacake3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Riva Del Garda
0.4 mi away
Lido Palace
Lido Palace
#3 of 62 in Riva Del Garda
629 reviews
0.4 mi away
Astoria Park Hotel SPA Resort
Astoria Park Hotel SPA Resort
#11 of 62 in Riva Del Garda
878 reviews
0.2 mi away
Grand Hotel Liberty
Grand Hotel Liberty
#15 of 62 in Riva Del Garda
1,192 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Hotel Lago di Garda
Hotel Lago di Garda
#3 of 33 in Torbole
1,088 reviews
0.2 mi away
Hotel Luise
Hotel Luise
#2 of 62 in Riva Del Garda
661 reviews
0.5 mi away
Parc Hotel Flora
Parc Hotel Flora
#5 of 62 in Riva Del Garda
533 reviews
Show Prices
Show Prices
Show Prices

Been to Villa Nicolli Romantic Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Villa Nicolli Romantic Resort

Address: Via Umberto Cattoni 5, 38066, Riva Del Garda, Italy
Phone Number:
Region: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Riva Del Garda
#8 Luxury Hotel in Riva Del Garda
#9 Family Hotel in Riva Del Garda
#15 Romantic Hotel in Riva Del Garda
Price Range: £85 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa Nicolli Romantic Resort 4*
Number of rooms: 59
Official Description (provided by the hotel):
Welcome to Villa Nicolli Romantic Resort, a Kingdom of harmonies, peace and wellbeing in Riva del Garda. Discover the thousand relaxation opportunities of Lake Garda: enjoy a spa treatment, taste delicious food in the restaurant Perla di Lago or stroll around Riva del Garda and the sorrounding area. An unique and exciting experience to fall in love with this small ancient world... Click on the video and make the trip start! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, TripOnline SA, Expedia, Evoline ltd, Hotels.com, HotelsClick, Ebookers, Cancelon and 5viajes2012 S.L. so you can book your Villa Nicolli Romantic Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nicolli Hotel Riva Del Garda

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing