We made the mistake of booking this hotel with Italian Getaways and were told the trip from Malpensa would be 90 minutes - almost 5 hours later we arrived "very tired" so not the best start to the holiday. Don't travel here from any Milan airport during the busy season the traffic around the lake is awful and because of drop offs they use the lake road rather than the motorway.
We were then given two of the smallest rooms I have stayed in - at least you could walk round the two beds that were next to each other on both sides and the bathroom you could shower sitting on the loo if you had wanted to as it was directly in front of it. It is a wet room so is flooded if you use it.
Room 317 the door does not shut unless you lock it and if the cleaner leaves it open your room is totally exposed. We asked for it to be fixed but the handyman was unable to reset it. The cleaner did only make the mistake once during our time there.
Please do not shut the balcony door behind you unless you want to be locked out on it - happened to a couple we met.
Having said all of that it was kept very clean, but there really was not a lot to do so it should be.
Breakfast good choice as long as you can live without bacon and accept continental
Dinner we were one of the few who ate in all week - you have a choice of 2/3 choices apart from Gala night where the 4 course menu is set
The starter is normal an Italian dish of pasta or soup - the volume of which was very good but presentation was lacking
Main course involves a piece of meat or fish, one veg and fried potatoes on occasions the food was not edible - kebabs undercooked - fish in breadcrumbs not fully cooked and the menu repeated on one occasion. Again presentation was lacking.
You have to choose your meal for the following day the night before hand which is fine unless of course you run out which happened one night and if you don't like it you are offered cheese (4 pieces of 2 types) without anything else.
There were some good nights the gala dinner main course was very good, the veal was very tasty as was the trout and hake. Overall the food was just let down by the inedible meals.
One of the big issues is the lack of staff and time to be served depending upon the volume of people in the hotel.
Staff were in general very helpful and in many ways I feel sorry for them as they are being let down by the management not getting the basics right.
Perhaps if they ventured and spoke to guests in the restaurant rather than stood behind the bar ensuring the drinks and most importantly the drinks bills were correct they would learn what the problems are.
We did not starve as the majority of the meals were ok but with a minimal amount of creativity in menu choice, checking on the meals before being served and effort in could have been so much better.
Swimming pool kept clean and good
Bar area pleasant
Table Tennis table awful and needs replacing, broken bats, net broken and no ball had to play with a rubber one hilarious, probably made it more memorable!
TV - all Italian (great from a personal view point did not miss it one bit)
Lounges - 2 one in each building - one in the back building is quiet for playing games
Roof terrace on 4th floor - good for cards or people watching
Nothing for the kids bar the pool
The major plus point - If you are staying in Riva chose this area as long as you enjoy walking to the main town in 30 minutes by a fantastic lake walk. There are many other restaurants and hotels nearby so you are not left with nothing to do.
We hope to come back to Riva as the location is great and seeing the whole 52km of the Lake on top of Mount Baldo from the new Malcesine cableway is one of the most beautiful places on earth.
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- Also Known As:
- La Perla Hotel
- Hotel La Perla Riva Del Garda/Nago, Italy