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“Do not disturb notices needed”
Review of Hotel Royal

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Hotel Royal
Ranked #46 of 62 Hotels in Riva Del Garda
Reviewed 21 July 2013

We were on a very ambitious and short Grand Tour of Italy with a UK coach holiday company. The hotel was on the small side,but adequate. The food was good and plentiful. It's a shame that the tap water made fizzy on site was expensive. They must bring themselves into the 21st century by offering free Wifi connection.

My wife wanted the cleaning staff not to come into the room as, in line with the hotel's environmental policy, as we did not require the towels to be changed and the bed was easy to make. An hour before the shops closed, we discovered that the compression tights which we had washed on put next to the towels to dry, had been removed together with the towels which we were intending to use again. We were setting off home early the next morning and needed the tights. The reception staff would not let me look for the tights in the towel washing basket. In view of the late hour and the distance to the shops, the staff suggested that I take a taxi to buy a new pair. No apology was offered, nor any contribution to a taxi fare or the cost of replacing the tights. I had to queue in two pharmacies and go to a third shop to find what we urgently needed. I returned five minutes before dinner and decided to register a complaint with the hotel staff, but they refused to give me the manger's name.

I would strongly advise any hotel customer to lock away their possessions. If there had been a "Do not disturb" sign, this would have been useful. The environmental statement about washing towels should be removed from the bathrooms.

On the positive side, the restaurant staff were polite and served the food well. The swimming pool was well maintained, though not supervised. There was also a functioning jacuzzi and of course, the hotel has some great views of the mountains. I don't think that the hotel itself deserves a four-star rating.

Room Tip: Ask for a pool view.
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  • Stayed: July 2013, travelled as a couple
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1  Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 39 of 108 reviews

Reviewed 29 June 2013

Stayed for 2 nights as part of a tour, this was a good spot to stay in Garda easy walking to local resturants and the Lake Garda walkway. While the hotel is showing some wear and tear the staff were very helpfull and it was great to have a drink beside the pool after a tough day touring around the area. The pool was clean and a welcome swim after a hot day.The TV was unwatchable being so high on the wall. Probably not a 4 star hotel but worth a look depending on the price.

Room Tip: Get as high as possible to avoid noise, although the lift is small so be prepared to use the stairs...
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  • Stayed: June 2013, travelled as a couple
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1  Thank KiwiPaulNewPlymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

Stunning location with views of the Dolomites and within walking distance of Lake Garda.The room was clean and spacious with a balcony with scenic views across the mountains.
The only problem was that the TV in the room was so close to the ceiling you had to be a giant, or stand on a chair to switch it on and then crane your neck to see it !
The food was plentiful and well presented, and bar prices were reasonable.
The receptionist was very accommodating, and even gave me two of her own English novels to read on the way home.
I would definately go there again.

Room Tip: Twin rooms are more spacious than doubles
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  • Stayed: May 2013, travelled with friends
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3  Thank raeburnNorthants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2012

Having read the reviews for this hotel we were looking forward to a 4 star stay but this was not what we got, don’t get me wrong the hotel isn’t awful, it just isn’t 4 star! If we start with the good points, it was spotlessly clean, the staff were very friendly and helpful (especially the head waiter who seemed to do everything) service was generally excellent and the hotel was quiet with good access to the lake with about a 20 minute walk to the town. However when we got to our room it was rather tired with well worn melamine furniture more reminiscent of student accommodation. The dressing table was shoe-horned into a corner so that it was not possible to open the cupboard door or drawer. We had room number 6 which had an enormous balcony which looked onto the mountains. The air-con was very good and not as noisy as some places we have been.
The bathroom was well appointed, unfortunately the shower tray was cracked and a length of string was employed to hold the shower head in place. The bathroom was also noisy and smelly, when anyone in the rooms above used their toilet then water would bubble up from the shower plug hole, the bidet or the toilet and on some occasions all three. The noise was enough to wake us at night and the smell of drains was most unpleasant. This was reported but not resolved, according to staff it is a long standing problem.
The pool was covered in large ceramic tiles and a substantial amount in the middle of the pool had come unstuck and were lying loose making it unsafe for anyone to use.
When travelling abroad we understand that the food is aimed at continental tastes and that is not an issue, quality however is. Breakfasts were adequate, but there were no variation and quickly became boring. The main evening meal became something of a farce with fellow guests guessing how bad it was going to be and then trying to out-do one another when comparing how awful their meal was. This was not only the British guests.
There should be no excuse for poor food especially when the orders were taken the day before giving nearly 24 hours notice to the kitchens.
The impression given was that there either was no chef at all on the premises or that the chef only came to prepare the food and someone else cooked it.
Most if not all of the vegetables used were frozen and meat had often been kept hot in the oven for too long drying out the top surface making it hard and unpalatable. Much use was also made of tinned fruit for desserts along with artificial cream. The overall standard was that of the worst type of school dinner. It was made more disappointing by the fact that looking around the markets it was clear that there was a wide variety of excellent fresh local produce available.
Overall did we enjoy our stay? Yes, but with more than a slight twinge of disappointment. Had we known that it was more a 2-3 star then our expectations would have been lower and we would probably have not gone half board.

  • Stayed: August 2012, travelled as a couple
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10  Thank dogearred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

We (party of 4) stayed 7 nights at Hotel Royal and give it ten out of ten. Perfect location close to beach, shops, bars, restaurants etc. Perfect food & service. Perfect mountain views from the balcony of our rooms. What more can we say ? 'Asta la vista'... We'll be back!

Room Tip: Make sure you ask for a balcony room. The mountain views are beautiful.
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  • Stayed: July 2012, travelled as a couple
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6  Thank Francis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

Just got back from 7 nights at Hotel Royal. Can't fault it. Great position in the town. Close to shops, cafes, bars. Most important just metres from the beach. Few minutes walk to the boat stop for boats to/from the other resorts. Our room was unbelieveably clean, in fact it spakled each day. We had a balcony with wonderful mountain views. Food was excellent and served by efficient and friendly staff. As we said at the beginning, we felt like Royalty for our 7 nights at Hotel Royal.

Room Tip: Make sure to ask for a balcony room.
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  • Stayed: June 2012, travelled as a couple
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5  Thank Jane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

Location was good being close to the lake and within easy walking of shops and restaurants.Room was okay and more like a suite.Pool area was good.The food was pretty grim.We were expecting authentic Italian but got poorly presented basic English fare,and not very appetising.Breakfasts were however very good,if a bit crowded around the self-service. TedW595

  • Stayed: May 2012, travelled with friends
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7  Thank TedW595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Royal

Address: Via Longa, 8, 38066, Riva Del Garda, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Riva Del Garda
#19 Luxury Hotel in Riva Del Garda
Price Range: £64 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Royal 4*
Number of rooms: 54
Official Description (provided by the hotel):
THE CULTURE OF HOSPITALITY The Royal Hotel boasts a warm welcome and a central but quiet; located just 100 meters from Lake Garda, its beaches and the pedestrian promenade and bicycle path along the lake for 1.5 km until you get in the historic center of Riva del Garda. The hotel has 54 standard rooms with classic style and very comfortable and offer many services: mountain-view balcony or pool view, safe, wi-fi, telephone, television, minibar. It enjoys pleasant common areas such as bar, restaurant serving breakfast and dinner with rich buffet, outdoor swimming pool surrounded by greenery of the garden, whirlpool, beach chairs and umbrellas, a garden where you can relax in the sun or shade of beautiful pine trees; parking point with information, bike rental. All staff are like a big family and is always attentive to the needs of customers to be able to spend the best holiday. The Royal is waiting on Lake Garda. ... more   less 
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Also Known As:
Royal Hotel Riva Del Garda

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