We were on a very ambitious and short Grand Tour of Italy with a UK coach holiday company. The hotel was on the small side,but adequate. The food was good and plentiful. It's a shame that the tap water made fizzy on site was expensive. They must bring themselves into the 21st century by offering free Wifi connection.
My wife wanted the cleaning staff not to come into the room as, in line with the hotel's environmental policy, as we did not require the towels to be changed and the bed was easy to make. An hour before the shops closed, we discovered that the compression tights which we had washed on put next to the towels to dry, had been removed together with the towels which we were intending to use again. We were setting off home early the next morning and needed the tights. The reception staff would not let me look for the tights in the towel washing basket. In view of the late hour and the distance to the shops, the staff suggested that I take a taxi to buy a new pair. No apology was offered, nor any contribution to a taxi fare or the cost of replacing the tights. I had to queue in two pharmacies and go to a third shop to find what we urgently needed. I returned five minutes before dinner and decided to register a complaint with the hotel staff, but they refused to give me the manger's name.
I would strongly advise any hotel customer to lock away their possessions. If there had been a "Do not disturb" sign, this would have been useful. The environmental statement about washing towels should be removed from the bathrooms.
On the positive side, the restaurant staff were polite and served the food well. The swimming pool was well maintained, though not supervised. There was also a functioning jacuzzi and of course, the hotel has some great views of the mountains. I don't think that the hotel itself deserves a four-star rating.
- Official Description (provided by the hotel):
- THE CULTURE OF HOSPITALITY The Royal Hotel boasts a warm welcome and a central but quiet; located just 100 meters from Lake Garda, its beaches and the pedestrian promenade and bicycle path along the lake for 1.5 km until you get in the historic center of Riva del Garda. The hotel has 54 standard rooms with classic style and very comfortable and offer many services: mountain-view balcony or pool view, safe, wi-fi, telephone, television, minibar. It enjoys pleasant common areas such as bar, restaurant serving breakfast and dinner with rich buffet, outdoor swimming pool surrounded by greenery of the garden, whirlpool, beach chairs and umbrellas, a garden where you can relax in the sun or shade of beautiful pine trees; parking point with information, bike rental. All staff are like a big family and is always attentive to the needs of customers to be able to spend the best holiday. The Royal is waiting on Lake Garda. ... more less
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- Also Known As:
- Royal Hotel Riva Del Garda