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“Great value for money with very helpful staff”

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Smart Hotel Saslong
Certificate of Excellence
Bedford
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great value for money with very helpful staff”
5 of 5 bubbles Reviewed 9 April 2012

Once you understand the concept,this idea works really well.
The staff could not have been more helpful. Tatjiana on the desk is always on hand with a smile
and no enquiry is too much trouble. The restaurant staff were also very helpful.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClarejBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezio P, General Manager at Smart Hotel Saslong, responded to this review, 11 April 2012
Thank You very much!
Hope to see you soon again.
Ezio Prinoth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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190 reviews from our community

Traveller rating
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    6
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52
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
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  • English first
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English first
Ljubljana, Slovenia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

Their idea of pay-what-you-need might look odd, but is actually very practical.
You just can actually customize your stay and service level somewhere between vacation rental and full-service hotel - and change your mind during the stay.

Team is cheerful and very friendly. Five points for them.

Rooms is relatively spacious, large flatscreen (with million of channels).
No carpeting looks cold, but it isn't. You can walk barefoot and don't feel cold.
Wi-Fi is extra, but at 3 EUR per day you can't complain.
Bathrooms are new and well equipped.

Restaurant has pretty short list of dishes, and you soon don't find anything interesting anymore - and you go out to the village.
There also is no bar, but set of tables and vending machines, which doesn't actually encourage spending time there. But you can get a drink (or fresh coffee) at 3 AM, if you would like.

Practicality (for ski holiday): five points
Ski rental / ski & boots storage / repair shop adjacent. Parking is sufficient. Small shop two houses away. Bus stop (to ski lifts) across the street.

Would definitely come again.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bedanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezio P, Manager at Smart Hotel Saslong, responded to this review, 8 March 2012
Thank you very much! :-)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 February 2012

As you can read in the other reviews the Smart Hotel in St. Christina offers decent quality for a reasonable price. The rooms are big enough, the hotel itsself is quite new, the rooms are quiet and clean. Also the situation directly located 20 metres next to the ski bus stop is very convenient. Sounds like a perfect bargain ... in case nothing goes wrong!

There are some drawbacks that are directly related to the little personell on site. The lady at the reception is only at her desk from 7:30 – 11:00 and from 15:00 bis 19:00 Uhr. So in case you have a problem with your room don't count that there will be help.

In our case the regulator of our in room radiator was completely broken off, lying on the floor next to the radiator when we entered the room for the first time. The personell cleaning the room must have seen this, but nothing happende. The defunctioning regulator caused the radiator to fully heat the room the whole day and night. When we came back from skiing at the first evening no one was there to help us either fix the problem oder to give us a new room. We slept terribly the first night and left the window open the cool off the room, causing us to sweat and freeze at the same time.

The next morning i approached the lady at the reception and help was promised. Everything should be fixed until our return after skiing in the evening. Guess what ... nothing happended. It would have been easy to change the regulator within 10 minutes. Fortunatelly there was some staff beein present in the restaurant. She helped us and gave us another room. However due to the fact, that the reception lady was gone, she however could not issue new keys for our new room. Therefore once they opended the room with the general key we had to stay in the room until the next morning.

Be "smart" and book a room at another hotel that costs maybe 20-30 Euro more, but offers at least a tiny bit of service or someone to shout at if something goes wrong.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cumibia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saslong, Manager at Smart Hotel Saslong, responded to this review, 26 February 2012
Thank you for your rating, sorry for the criticism that we receive with a serious interest.

The repair of the radiator was unfortunately only with the replacement of a part, which we could not get within 24 hours. As you finish your ski day clock after 19:00, you were unfortunately not informed about the problem. It was for you, however, kept a room, unfortunately, was a necessary move and in the safes at the entrance we had dumped you a key and a written information.

At the reception, easy to see there is a hotline 24 hours a day where you can take the phone number 777 is always someone and where we have always good answers and quick solutions are available and there we have given you our Codex.

Unfortunately, it has the SMS notification that we have sent you most likely not work, sorry, it would therefore go so perfectly.

On smart System there are cheap so we can get to these unpredictable events more under control.

During a visit to the Val Gardena, we would be pleased to meet you for a chat and drink and even better would be worth once again as you have guests in the house to prove that we have at hand with a technical problem, smart and quick solutions .

Kind regards
Ezio Prinoth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 24 January 2012

The Smart Hotel Saslong is an inexpensive, if slightly impersonal ski hotel. Rooms are clean and warm, beds comfortable and bathroom modern. Hotel is well designed, with ski hire on site and ski bus outside the door. Not luxury, and very different to the usual idea of a ski hotel. If you want a cheap room, and your focus is only on the skiing then this is perfect. The Val Gardena is beautiful, with great skiing for intermediate skiers (most runs are red). Good local restaurants in Santa Cristina and Ortisei is a gorgeous town to spend a few hours.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 23 January 2012

Smarthotel saslong is right next to the main road into St Christina, Val Gardena. There is adequate, free parking right outside.

This is a brand new hotel, very clean and tastefully decorated, with wooden clad exterior and an alpine style.

We were 4 friends staying in a quadruple room with 2 bunks. We had everything we needed, the shower and bathroom were great, and the room worked out to be great value, at 30euros pppn.

The philosophy is to start cheap and then pay for any extras you want. We didn't bother with paying for WiFi but it's there if you want to. Breakfast wasn't superb value for money, there was a 3, 6 or 9 euro option depending how much you wanted, we went for the 3 euro croissant and a coffee, and then made an early stop for elevenses in the morning.

It's a 15 minute walk/ 2 minute drive into St Christina where you can get onto the Dolomiti Superski lift network, and there are bars and restaurants. There's also a bus that goes right outside the hotel along the valley to St Christina or Wolkenstein.

Heartily recommend it and would stay again.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barnabybleach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smart Hotel Saslong

Property: Smart Hotel Saslong
Address: Via Palua 40, 39047 Santa Cristina Valgardena, Italy
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Val Gardena > Santa Cristina Valgardena
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 27 Speciality Lodging in Santa Cristina Valgardena
Price Range (Based on Average Rates): £
Hotel Class:2 star — Smart Hotel Saslong 2*
Number of rooms: 50
Official Description (provided by the hotel):
New generation hotel young people and for who still feels young, dynamic and rational. Ideal for beautiful vacation in Val Gardena and for business trips because it's open the whole year! In the smart hotel Saslong you can book only the overnight staying. Overnight staying with rich breakfast buffet, with a various choice of deliciousness's, homemade sweets, fresh fruits or yogurts from the near farms and obviously every kind of cold cuts and natural fruit juices. Or with half board, with the dinner in the Blue Restaurant which is situated in the hotel: where south Tyrolean and Italian dishes are served in very particular way, modern and creative; without neglect the good taste! It's situated at the beginning of St. Christina in a very calm area, but ideal in winter for skiing and in summer for hiking and excursions, bcause it's in front of our free ski and line busses which will bring you to the lifts in Ortisei and Selva. In winter we there is no neglect of fun and entertainment with the swing full music at the apres ski bar at the entrance! ... more   less 
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Also Known As:
Smart Hotel Saslong Val Gardena, Italy

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